Reached Data limit with 15 days left in my billing period. No changes in our routines.

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  • Updated 5 years ago
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Due to where we live, our only option for internet is satellite. We got Wildblue bundled in with Directv when we moved into our house and have been satisfied for the most part (weather is a negative but we knew going in that it would be) for the almost 8 years we've had it.

We have a basic home network (PC, 1 laptop, a Kindle Fire and my cell phone occasionally) that uses our data. The PC is never used anymore for anything other than that's where the modem is. I am pretty much the only one in the house who even gets online, and I use my laptop for the majority of my online time, other than playing the occasional game on my Kindle. I only turn the Wi-fi on, on my phone when I need to use it. I do what I need to do and then turn it off. I am VERY diligent on when I do the majority of my downloading/uploading and watching videos/streaming etc. during the after midnight free time. If I know I am going to need to do something "live" during the day, I plan ahead to make sure I am not going to use much data.

In the almost 8 years we've had Wildblue and now Excede, I can't think of very many times we have even come close to going over the limit, until now. Nothing has changed in what we do online. The only thing that I can think of is our router is going bad, and I have purchased a new one that I will install when it gets here. I have to reboot the router many times during the day because it will just go down even when there is no weather issues.

I chatted earlier with a Tech and received the 5 free GB, I then went to do some other things off the computer for a couple of hours, came back and the usage had already jumped 2.2GB when I know for fact nobody was online at all. IN 2 HOURS!!

I am thoroughly frustrated and confused as to why the usage has jumped so much when I am so careful about keeping a check on it. I check the meter at least 1 or 2 times a day, if not more.

I would love some help with this matter as soon as possible.

ETA: In the time it took to write this post, and read my twitter feed briefly, the usage jumped to 18.1GB from 17.2GB. What is going on?!?!
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Jennifer

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  • frustrated

Posted 5 years ago

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Bsweep

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I suggest you string a wire and take the router offline until your new router shows up. This will also tell you if the new router will fix the problem. 
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coonhnd

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You need to download and install a network monitoring software so you can see what and where your data is going
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Steve Frederick-VS1/Beam314, Champion

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http://www.hongkiat.com/blog/monitor-internet-usage/  Here is a page that will help you find something to track your usage. I use Networx and find it easy to use. It gives lots of information about when and what your data is used on.  http://www.softperfect.com/products/networx/
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Alexander Low

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I wanted to use the Networx like you suggested. I read through the site and it looks like a good program. Only problem, "This webpage is not available". It's like some sites are being monitored and blocked.
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Steve Frederick-VS1/Beam314, Champion

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Alexander Low, you will have to download Networx by waiting for the LNFZ some night, go to a coffee shop, food establishment or somewhere that has internet access, or wait until your data resets for the new month. Another option would be to have a friend download the program onto a USB memory stick or other portable media, then put it on your computer.
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ExedeKarmin

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Jennifer,

We can certainly go over your data usage and find out what is being reported in each usage category.  You also want to make sure that your router firmware is up to date.  Please send me an email to exedelistens@viasat.com with your account and contact information.  We can get this figured out.
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Jennifer

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I have emailed you as requested. I look forward to hearing from you as soon as possible. Thank you.
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Billie Sue Barnes

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The same thing is happening to us.  We had Wildblue for 5 years and never had a problem with going over our limit.  Since we have moved to our current location and had wilblue again for now almost a year - we have had constant problems with going over our limit - even with the LARGESt program Exede offers.  Very frustrating because our habits from our previous home to this one have not changed.  We get no help when calling customer service.
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LorrieL, Champion

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I am curious--what has customer service told you might be the problem?  I assume you have spoken to the technicians and not just customer service reps.  Did you change the program after you moved to one with a higher limit, or did you already have the one with the highest data allowance before you moved?
   Hopefully exedelistens@viasat.com will be able to really help you pin it down.
Like Steve, I am using Networx as my monitor to compare what it says my usage is to what exede says, and I am also using satellite internet tracker, and the numbers are matching up well.
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ExedeKarmin

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Jennifer,

I'm glad we had the opportunity to discuss your data usage.  If you have any other questions or concerns, please do not hesitate to contact us.  It was a pleasure speaking with you.

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