Rare question here being as though I'm not complaining. Moving the dish.

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At the beginning of 2017 we moved to the home next door to where our original service was installed. The installer ran the cable from the house next door to our new home, across the ground maybe 100 feet or so. Wasn't buried.

Our speed is slow and I'm thinking that the long run of cable may be the culprit. Ideally I would like the dish to be placed on our new property.

I've been paying monthly for EasyCare and noticed that in it's terms you can have the dish moved once per year. Has anyone here ever used their EasyCare service to have a dish moved? We're you charged any fee that wasn't expected by the installer?

Honestly afraid to call ViaSat and ask for this move. Contacting Exede (ViaSat) usually only creates more problems.

Thanks for taking the time to read.
Mark
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laughingcat

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Posted 11 months ago

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Brad, Viasat Employee

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We can move it. Chances are it's probably the same guy that installed it or someone from the same company that'll be there. 
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laughingcat

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Thanks Brad! This is the second or third time you've helped me

Does the EasyCare service cover the new install?

Mark
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laughingcat

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AHHHHHH!!!! FFFF******CKKK, Just called and found out that I do not even exist in the ViaSat/Exede system. No one with my name, No one with my phone number, no one with my address!....... DAMN VIASAT! Get a clue!

Of course they have no problem charging me every month.

What do I do now?
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Brad, Viasat Employee

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send a quick email to me viasatlistens@viasat.com I can try to look you up by email. Please put any phone number you may have had or if you know your MAC address that'll DEFINITELY narrow it down. 
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laughingcat

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Sent Brad.
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laughingcat

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Just need to say that Brad had no problem pulling up my account with only a couple bits of info.

Maybe ViaSat need's to invest in training. At least that would be a start.
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laughingcat

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Viasat, hope your listening. Brad deserves a HUGE RAISE. The only employee you have that saves your bacon.
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J&J

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Oh I dunno about that.  Dianna gets things done really well too.  Matt B is on the hot-seat now with Deku and we'll see what he can do there, the other Matt has no complaints.  I think they all do a great job.  

Just don't call CS, they have a standing rep for not being real useful. ;o(
 
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laughingcat

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"Just don't call CS, they have a standing rep for not being real useful. ;o("

Agree.
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VeteranSatUser, Champion

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What about calling the FBI? Are they of any help with Viasat issues?

Of course I am talking about the company called Finding Best Internet!
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Brad, Viasat Employee

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Haha thanks. It's what we do. Matt B and Diana are on my team and I think as long as we're taking care of people on our social media channels the bosses are happy with us.
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david, Champion

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I had a 150' of cable for six years with Wildblue and the same 150' (actually, the same cable, the Exede installer reused one side) for three years with Exede and never had any problems or slowdowns..
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laughingcat

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I wonder what your speed would be if it were only 20 feet to the modem?
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laughingcat

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I really can't complain.... I understand the lag and constraints with satellite service. The only thing that has me concerned is that in my old home the speed was great at 15 megs or there a'bouts. Here at the new home with the same dish mounting I barely get half of that. Another curious thing (for the good I guess) is that whether I'm using my allotted data or the Liberty Pass the speed up and down is the same no matter where were at data wise.
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VeteranSatUser, Champion

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I am using the same cable for over a decade, which was originally installed for my Wildblue system.
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laughingcat

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What speed do you get David?
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J&J

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I wonder what your speed would be if it were only 20 feet to the modem?
The cable length has little to nothing to do with our speed.  This is a PLL type link to the TRIA and it's more-or-less an all or nothing deal. What will take out your connection is the S/N ratio which becomes critical if there is a high cable attenuation because there isn't much difference between signal and noise if the signal is barely detectable.  
 
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Steve Frederick-VS1/Beam314, Champion

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laughingcat, you can view the vital statistics of your modem by going to this url http://192.168.100.1/?page=modemStatus

Important stats are RxSNR of 5.0 to 10.0, the closer to 10.0 the better, cable resistance of 5.0 ohms or less, and the cable attenuation, the closer to 0.0 the better. Also, on the Tria page, all green check marks are ideal, red indicates problems.
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laughingcat

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Super helpful info Steve. Copied and saved for the future.
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VeteranSatUser, Champion

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Keep in mind the SNR in part is tied to your location relative to the beam. While 10 might be optimum, depending on your location, there might be nothing you can do to get close to that number.

I typically hover around 5.5 to 6.5. So do my neighnors. I am about ten miles from the beams edge.
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Steve Frederick-VS1/Beam314, Champion

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@VeteranSatUser. You are correct, but speeds are not affected in the range of 5.0 to 10.0. My experience, a few years ago, before a dish realignment, speeds will start to slow down when the RxSNR goes below 3.0.
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VeteranSatUser, Champion

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I would agree. But I think the speed decreases when it gets that low because of the number of retries happening on communication between you and the satellite.
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Jim Oakley

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Looking at the modem status page my readings are within the limits except Cable Attenuation goes from 10.7 to 13.4 as I have been watching the last few minutes.

My Internet slowed down in December and has never returned to what it was before which was by no means "snappy."