quitting "Exceed internet service"

  • 3
  • Question
  • Updated 3 years ago
  • Answered
My 2 year service is coming up in October and I have reviewed my usage over the whole time period. The most I have ever used was 70 out of the 150 in my plan. I have reviewed my otpions and you have no plans available for 50 or 75 with 25 mgs, therefore, I will start looking for other providers that can provide me the service I use...150 is wasting money for me. This will be my only notice to you that I will not be continuing at these plans...very disappointed with Exceed!!! pjw
Photo of Paul J Wandersee

Paul J Wandersee

  • 0 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 3
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
Paul, plans are changing in many areas and, Viasat 2 is just a few months away from coming online and, providing service. You may want to hold off changing providers and, see what becomes available in the next few months. Keep and eye on available plans in your area Liberty 50 +Boost for the 25Mbps you want may soon be available to you.
Photo of VeteranSatUser


  • 5133 Posts
  • 3179 Reply Likes
Not often you find a person complaining because Exede is providing to much data allowance for an account!
Photo of Jim16


  • 2458 Posts
  • 2187 Reply Likes
Exede needs to use this customers post as a sales promotion.

"So much data it makes customers MAD"
Photo of david

david, Champion

  • 567 Posts
  • 401 Reply Likes
Photo of Jim


  • 542 Posts
  • 279 Reply Likes
Paul, Your forum message here will not close your account. Exede is unable to link this message with your account. You will need to call 866-945-3258 to properly close your account. You will be sent boxes to return your TRIA and modem. If you fail to return them you will be charged for them.
Photo of Brad

Brad, Viasat Employee

  • 3563 Posts
  • 1340 Reply Likes
Hi Paul,

We do plan to have new plans in a few months. Unfortunately it seems you're sort of between our 50GB plan and our Freedom plan with usage. The 50GB plan is one that has been popping up pretty frequently in different areas. So it may show up, we just don't have a way to predict when it will. 

With that said if you wish to cancel, due to legal disclosures and account security concerns you can only cancel by contacting us by phone at 855-463-9333.