Quiet system and still packets being transmitted/received.

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  • Updated 7 months ago

I have had ViaSat installed since Feb. 13 and it has only been operational for 5 days. 

Today a technician arrived and replaced the modem.  – tested bad according to him. 

Unfortunately, the gentlemen was a construction fellow and did not even know what an IP address was.  Consequently, questions about operation were met with blank looks.

I have an SB2PLUS_V1_IDU modem, SatteliteID = ViaSAT-1, Beam number 324.

Modem was put into bridge mode.

Can get to the modem screen with a typical browser – 192.168.100.1

Windows Pro workstation that is absolutely isolated from main network, 4 foot cable connecting to Port 1 of the ViaSat modem.

When viewing the modem status I observe the Ethernet status showing literally hundreds per hour and thousands per day of packets being transmitted and sent.  The corresponding byte count is quite spectacular. 

Called technical support and unfortunately, they apparently have no way to use any packet sniffer approach to seeing what is transmitted/received.  They further said that they should be able to see a device connected to the modem even though it was in Bridge mode but could see no device connected.  They gave up and are now going to send another person on Monday to evaluate the.

Perfectly quiet system with one browser window watching the modem and traffic being sent/received.  I can browse the Internet if I choose but my concern is this unwanted traffic running my meter. 






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Bains9999

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Posted 7 months ago

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Photo of Casual Observer

Casual Observer

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The key phrase there is Ethernet statistics - much of it is handshaking local to you and isn't going out over the WAN (Internet). In fact, when you're looking at that status you'll notice it updates about once a second - that's the raw data being being requested from the modem so the browser window can be updated through javascript.

There are some usage statistics gathered in the modem but aren't visible to us, Every 15 minutes those usage statistics are reported over the WAN and your usage meter is updated. That reporting ovehead is not counted in your usage meter, There's some added handshaking overhead that doesn't get reported either.

I can only state that my  usage meter has been consistent with my router's traffic analysis over the last 6 plus years (or is it 7) except once back in late 2012. That issue has long since been corrected.  
(Edited)
Photo of Bains9999

Bains9999

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Seems reasonable except the account meter is moving without any actual data being sent.  I will check back tomorrow to see what happens to to the account statistics with no actual Internet traffic is being sent/received . 

The CSR folks insist that that is the actual data being sent/received at 'downtown ViaSat' and that is why the meter is moving.  

I will check back tomorrow with some actual account numbers. 

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Casual Observer

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Be sure to account for the delayed reporting I mentioned - while 15 minutes is the norm it can be longer (up to 24 hours). If you called customer support and talked with a scripted level 1 support person - they have no idea how any of this works. There one guy who was told phone, OK I just switched you to another satellite - err, umm doesn't that require pointing the dish at the "new" satellite? Apparently he had one of the newer no hands required dishes:



Don't report them on my account, I don't work for these guys - this is a customer to customer venue. Others however will argue/debate the accuracy - I'm just telling you my experience, YMMV.
(Edited)