Questions about Canceling my service

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I might have to cancel my service soon.I can't really afford it at the moment.Is there a way I can disconnect Exede for a while and come back to it in a few months time?
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Alex Murray

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Posted 1 month ago

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GabeU, Champion

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Alex Murray

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That's really good news.Thanks GabeU
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GabeU, Champion

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You're welcome.  :)  
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Oliver

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Use care doing this. NOTE you don't get your old plan back. You must restart service by picking one of the available plans. Plans change depending on unicorn farts, use care.
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ExSatUser

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Yep. You might have to pay more money for a plan that provides less than you get today.
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Will Seemore

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A good example is the $60 including equipment lease plain is no longer available where I am at.now the plans start at $110 a month. Also looks like they are now charging $150 for installation in my area.
(Edited)
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ExSatUser

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Nothing like paying more for less :).
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Alex Murray

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Well I'm on the Liberty 12 plan.That plan should be there when I re-activate my service
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ExSatUser

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There is NO guarantee it will be. Dont assume. Viasat might take it away so people have to buy more expensive, "unlimited" plans.
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david, Champion

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Viasat's priced me out even if I wanted to go back. The cheapest plan I could get now (and has been for a while) is a $118 tax and all. For 12 Mbs, 35 gigs and 360p. No, just no. That's ridiculous.
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Will Seemore

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We have multiple champions who have fled Viasat, what does that tell you?
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Alex Murray

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I understand but Exede is the only internet service I can get where I live.I live far from town.
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ExSatUser

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Hughesnet is also an option I am sure. So postpone your Viasat sub. When you come back to Viasat, if you dont like the plan options, check out what Hughesnet might have!
(Edited)
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Alex Murray

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Thank you to all those who have commented.I have 2 more questions

What happens to my service if I don't call within 6 months of the hibernation plan to re-activate my service?
To avoid charges,I should be ok to get on the hibernation plan as long as I do it before my next billing date right? Because I usually pay on the first of every month but my billing date is always on the 20th
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Will Seemore

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Alex, are there any options for wireless internet in your area? I added a plan to my cell phone and it only bumped the bill an extra $38. Cheaper than satellite was and works better. I am a long way from any major town myself, but have a cell tower 2.54 miles away.
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Alex Murray

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how much data do you get?
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ExSatUser

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Depends on the provider. Verizon I think is offering 30GB right now, but I think others offer "unlimited" which may or may not be as unlimited as Viasat's plans.
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Will Seemore

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For that $38 I only get 15GB, but when I went over on purpose and got throttled I could still watch low resolution video and listen to internet radio. When I got throttled with Viasat on my 12GB plan I ended up with internet that wasn't even usable for anything. For the record even on a good day my Viasat wasn't very good. It seems wireless and satellite providers change what they offer quite often. Looks like Verizon killed all their unlimited priority data plans.
(Edited)
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ExSatUser

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They did. Unless you are grandfathered with one.
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Alex Murray

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Will Seemore- That's not a bad plan.I have already went over my 12 GB data and I am still able to watch youtube videos and watch movies on Amazon Prime during the day time.I get slow speeds around 5 pm to 11 pm.I guess it depends on your location
(Edited)
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ExSatUser

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Location, location, location.

It is why it is impossible to give an accurate representation of how Viasat will perform for any one individual. I mean we have two people on here from Central Virginia. One believes Viasat is the greatest satellite internet provider there is. Another believes it is crap. Who's right? Maybe both, because each live in a different location.
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Will Seemore

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Alex, Viasat also yanked that 12GB plan away from my zip code. The price for the minimum plan doubled. They also have started charging for installation. Viasat seems to be aggressively trying to raise their average revenue per customer. Location is everything as stated above. My nearest neighbor is only 1/4 mile away, yet their cell service is worse than mine and so was their satellite internet.
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Will Seemore

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I have no doubt Nathan has great service from Viasat, what I don't like is the way he acts toward current and ex-customers who have or had poor service. He seems to imply the people are not being truthful, exaggerating their problems, or they have unresolved technical issues that informed customers get taken care of.
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ExSatUser

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I use to be a big proponent of Viasat too. Not anymore. Their variable plan pricing (same plan...different prices) and what they did with the 150GB priority customers was the final straw (I could list other issues, but won't).

This level of customer service will eventually catch up with a company. They quit listening to dealers and customers awhile ago. At some point, karma will come pay a visit to them.
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Stephen Rice, Champion

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I wonder what Andy would say if he were still with us.
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ExSatUser

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He is. I could say more, but to quote Jack Nicholson, you can't handle the truth. Lol

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