Question: How is Viasat2 rollout going for NW Ohio area?

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My beam is very congested. I have Freedom Plan which is good in theory if I had any speed in the evening. I have been holding on for the "things will improve when V2 rolls out" but no new plan offerings and no improvement. Actually things have gotten worse as many nights are below 1. So is the rollout ongoing and may come to my area, or am I an unlucky customer in a spot that will not see improvement? Thanks for your help.
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Greg Ritz

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Posted 1 year ago

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Oliver

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Keep Freedom(new) and stay on VS1, and hope other users in your beam switch/upgrade. No way I'd give up Freedom(new) to move over to VS2. Viasat will not let you stay on the same plan when switching.
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Greg Ritz

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I agree. However, I was wondering how the roll out was progressing as I thought it would be 1st Quarter 2018 and now it is mid July with nothing available in my area. Do I just need to wait and it will come to my area?
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Oliver

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We don't know. the VS2 sat antenna did not unfold correct in space. So it is not working as expected. Viasat claims VS2 service is nation wide. But as you and others have seen that is not the case.
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VeteranSatUser, Champion

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Unless you are in a high density spot beam with Viasat'2 (that is slim chance in NW Ohio), then you would get the Viasat-2 large beam, which isn't all that much an improvement, if any.

In no way would I give up my Feeedon plan right now.
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Steve Frederick-VS1/Beam314, Champion

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I love my Freedom Plan.
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Ron Frank

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Same here in SE Ohio.  Waited all this time for the launch, then for it to go online in early 2018 to miraculously "solve everything."  Mid July, and things have only gotten worse ... MUCH WORSE!
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VeteranSatUser, Champion

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I was pulling 162kbps a little while ago. NW Ohio congestion got nothing on SE Ohio congestion!
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Ron Frank

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LOL I havent bothered to check mine, but yea, I am sitting and waiting for each email to open to read these posts.  Its ridiculous.
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GabeU, Champion

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162Kbps?  Ugh.  
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VeteranSatUser, Champion

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Yep. This morning it was 9Mbps. It just goes to show you, no consistency in performance whatsoever.

I don't expect 9 all the time. I don't even complain about 500kbps. But when it gets around 200kbps or lower the internet is basically unusable.
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Ron Frank

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I couldnt care less about "speed," I just want what I am ultimately paying for ...  internet access when I want it!  I dont download anything.  Some nights during my free zone I watch Youtube videos, but waiting during the day for Facebook posts to load or email, but the worst is searching online for car parts.  I am already frustrated from working on my car, I need a part, I have to sit and wait for the stores page to load so I can enter info ... IF it doesnt time out before loading.  I dont want "hyper fast" internet, I would just like internet I CAN USE when I need/want it!
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VeteranSatUser, Champion

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I care about speed if it is too low to have workable internet in 2018. Lol.
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Andy Schack

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If VS2 isn't available in your area NOW, it's not going to be. There are areas that I know dealers in who are stuck with VS1 and some of them told me that they are afraid their beam is getting close to being shut down. 

Andy
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VeteranSatUser, Champion

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But Viasat's Twitter feed said they offered nationwide broadband.

That would be 25Mbps.

Yea.
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Ron Frank

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So much for what I was told.  I guess I am on the outer fringe of a very busy VS1 beam, and VS2 was going to be positioned to better cover my area.
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VeteranSatUser, Champion

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Key word is "was".

What's your zip Ron? I know you are not far from Marietta if I remember.
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Ron Frank

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43728.  Draw a circle 20 miles from Marietta, Athens, and McConnelsville and in the middle of nowhere where they intersect is pretty much where I live.  With extreme emphasis on NOWHERE.
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VeteranSatUser, Champion

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When going to town would mean Glouster or Trimble or Chauncey, yea.

At least you are further away from Nelsonville.

So it was my understanding too a high density spot beam would cover this area. The Viasat-2 antenna issues though impacted the coverage areas. Just our luck.
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GabeU, Champion

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How would one even know if VS2 was available?  My top available plan is the Gold 30.  Does that mean it's VS2?  But, there's no way to know if it's large beam or a smaller spot beam, right?  

Zip code 14129.
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Andy Schack

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If you are only offered 12mbps, it's VS2 Large Beam.....that is if you are offered bronze, silver, or gold plans. 

In your case GabeU, your zip is in one of those odd Small Beams...you get the "modified" better plans but not the full 100mbps. 

Andy
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Ron Frank

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Wow Vet, you must be close to  know "holes" like those.  We avoid Athens county as much as possible, but we lived in Trimble, Glouster, Jacksonville area before escaping to here.  We hit stores in MoCo for quick stuff but got to Zanesville for any serious shopping,  yup a 40+ mile trek one way but we LOVE our privacy out here   ((cough, cough))
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VeteranSatUser, Champion

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What exactly is the odd small beams? I believe it is some of the underperforming high density spot beams due to the antenna issue?
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Andy Schack

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Yes. Makes it a nightmare for national sellers...virtually impossible to use flyers. 

I have some flyers hitting sw GA in a couple days....made sure all the addys were 100meg small beam. Even with THAT however we are going to have to run the address through FIRST just to verify. 

Andy
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TQ

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Hi Andy: I guess I am on one of those odd small beams too. 49090.
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VeteranSatUser, Champion

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That is a nightmare! I know I plugged in my address and it has a 30MB option. My neighbor two miles east, nada.

Makes me real leary of the performance I would get. I have been on the edge of a Viasat-1 spot beam with a low SNR. It is no fun!
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Brad, Viasat Employee

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Each beam will be different but I am seeing a few places now have a VS-2 upgrade option. We can check for you if you'd like please email viasatlistens@viasat.com
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Greg Ritz

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I called customer service and they said it was not available in my area and I would be notified when it was available by an email or something. I have been checking available plans every week since Feb hoping a plan with higher speed than 12 comes up but nothing. Andy Schack said if I don't have it now, it is not coming. If that is the case, I may have to pay the $15/month to cancel and switch over to Hughes. At least the neighbors get 6MBPS in the evenings verses my 600KBPS. Waiting is just costing me $105/month + $50/month for a bad DSL as backup (3 when it works about 50% of the time). I get 15mbs on excede when not congested. Just not home very often during that time to enjoy it.
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VeteranSatUser, Champion

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What is your zip code?
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Oliver

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Also no large or small VS2 beam for me. 96024
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VeteranSatUser, Champion

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Yea. That's the creme de la creme plans. 12Mbps 65GB priority for $200+/month.

Ny neighbor a mile away has the misfortune of only getting that plan.
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Greg Ritz

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My zip code in NW Ohio is 43504. Thanks for checking
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VeteranSatUser, Champion

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Greg. I didnt know the 43 zip code extended that far to the northwest! I could argue you are really in that state up north, as the border war was right where you are.

Your zip produces a result I have not seen recently. It says Viasat is available only from a local retailer and you must contact them for availbility. Wild!

Anyhow, you are in the crap plan area. That means for $200 you could get 65GB of priority data at up to 12Mbps. For that amount, both the speed and priority data allotment is pathetic. Your Freedom plan gives you more at a lower cost.

So it looks like Viasat-2 has nothing to offer you.
(Edited)
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Greg Ritz

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Thanks Veteran for getting back to me. It is  definitely a border war here Thanksgiving weekend when Ohio State plays Mich. 
$200 is a lot of cash. I could live with 65GB it if stayed above 6MBps although I don't love the latency. But there is no guarantees for now or the future. Based on being burnt once with Excede, it would be stupid for me to count on an improvement in speed with V2. And with V2 plans being crap, V1 will probably not get less congested. I have to find another source of internet. I don't trust Hughesnet ether although there are a lot of neighbors with it so it may perform better here. Or a tower and cell booster for Verizon. LIke most people with Viasat, I don't have other good options.
Thanks again.
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VeteranSatUser, Champion

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I don't know if those even are Viasat-2 plans. A local dealer would have to confirm that. If I had to guess, they are not Viasat-2 plans.
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Greg Ritz

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They are different than what I have available on myexede website. Those are only Liberty 15, 25 & 50 which are not as good as my Freedom. They have 480p where I can get HD during non-congestion. 
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VeteranSatUser, Champion

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Yea. If you got Freedom I would stick with it. While you might get better performance on Viasat-2 (if you could get it), the plan design and pricing structure for what you get is questionable.
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fmj77

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So sad what has happened with Viasat 2.
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Andy Schack

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What is sad is the ridiculous small beam/large beam fiasco they dreamed up. Hopefully they've learned their lesson.....the primary one being that people who live in cities like Atlanta are NOT prospective customers. Even our local cable company in our TINY little town doesn't offer any speeds under 100mbps anymore.....and it only cost ME $55/mon for a BUSINESS.....residential is even less, and NO caps. 

Andy
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Ron Frank

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Andy, that is probably the most puzzling.  I dont see why they feel the need to "compete" with DSL.  People in multi family dwellings like apartments and condos cant have a dish.  Many urban and suburban communities have zoning bans on dishes.  And all that is not even touching the technical benefits of a hard wired service vs satellite.

Yet people in extreme rural areas with no other options are an afterthought.
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Oliver

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The city stuff is them going after Corp retail stores for backup service. Little data use and high cost. More easy to manage on viasat's end. At least that is my guess.
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Bradley

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No ViaSat 2 offerings in the mountains of NC. What’s sad is I would have jumped on it in January even knowing I’d be paying an early termination fee at some point. Money can’t seem to buy decent internet for me.
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fmj77

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Bradley, I'm in western NC as well in the 28611 zip code and the best plan being offered to me is the "unlimited" gold 30. That plan is $50 more per month and with less data than I'm getting now with my current Freedom plan. No thanks.
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VeteranSatUser, Champion

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I believe Andy said that is one of those high density beams that didn't achieve full operational capacity.

I am in the same situation FMJ.
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Nathan Hart

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Isn’t the VS2 rollout complete at this point for residential subscribers?
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Andy Schack

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Yes. 

Andy
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VeteranSatUser, Champion

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Viasat-3 launch date???
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Bradley

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I think it’s scheduled for too little too late unfortunately.
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Andy Schack

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VetSat, hopefully I'll be able to find some info about the VS3 launch next month. 

Andy
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VeteranSatUser, Champion

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Hopefully what you learn this year will turn out to be more accurate than what you learned last year!
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Andy Schack

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I can only relay what I'm told. 

As for myself...I don't lie. 

Andy
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VeteranSatUser, Champion

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Still surprised over a year later the Viasat-2 beam map never leaked.

If they do file an insurance claim, good luck keeping the original plans and how things ended up quiet.