So I have a question for the service providers/installers that are here. Yes, I have been critical of service since I upgraded to the Freedom 150 plan. Speeds are what they are at this point. I see good. I see bad. What I am fighting right now is unexplained modem reboots/recycles.
I have opened several tickets with Exede and after finally having them read what I wrote (I was not complaining about speeds and made zero mention of a speed problem) they're offering/suggesting a service call. My questions/comments for the SP/installers here are:
Just curious about all of this from your perspective as someone may have to drive out to the middle of nowhere Upstate New York to look at this setup.
Jim
I have opened several tickets with Exede and after finally having them read what I wrote (I was not complaining about speeds and made zero mention of a speed problem) they're offering/suggesting a service call. My questions/comments for the SP/installers here are:
- Exede states they show no "drops" in my connection. I have asked, repeatedly "So, your monitoring equipment will not show modem reboots/recycles?" They have yet to answer that question. Do any of you know the answer?
- If you are sent out for a modem reboot issue are you doing anything other than replacing the existing unit?
Just curious about all of this from your perspective as someone may have to drive out to the middle of nowhere Upstate New York to look at this setup.
Jim
Posted 2 years ago
Jim