Question for the service providers/installers here...

  • 1
  • Question
  • Updated 1 year ago
So I have a question for the service providers/installers that are here.  Yes, I have been critical of service since I upgraded to the Freedom 150 plan.  Speeds are what they are at this point. I see good.  I see bad.  What I am fighting right now is unexplained modem reboots/recycles.

I have opened several tickets with Exede and after finally having them read what I wrote (I was not complaining about speeds and made zero mention of a speed problem) they're offering/suggesting a service call.  My questions/comments for the SP/installers here are:

  • Exede states they show no "drops" in my connection.  I have asked, repeatedly "So, your monitoring equipment will not show modem reboots/recycles?"  They have yet to answer that question.  Do any of you know the answer?
  • If you are sent out for a modem reboot issue are you doing anything other than replacing the existing unit?
As I write this, the modem has been up for almost 43 hours.  44 hours ago it rebooted itself 5 times in a 12 hour period.  

Just curious about all of this from your perspective as someone may have to drive out to the middle of nowhere Upstate New York to look at this setup.

Jim
Photo of Jim

Jim

  • 115 Posts
  • 39 Reply Likes

Posted 1 year ago

  • 1
Photo of Grumpyoldman

Grumpyoldman

  • 232 Posts
  • 88 Reply Likes
Feel the cable going to the dish at the modem. If it is hot to the touch, try cooling the unit by blowing outside air directly into the front of the modem with a fan. I went through 2 boost modem/routers and on the third one after it dropped the connection the first time I cooled it and not a bit of trouble since. Exede says the unit can run hot, but in my  45 years as a Tech or Engineer, a component that runs hot increases the the likelihood of failure or can decrease input signal tolerance.

Of course it is not necessarily what is happening to you but it is something you can check on your own.
 
Photo of Jim

Jim

  • 115 Posts
  • 39 Reply Likes
Cool to the touch.
Photo of Cigr Nation

Cigr Nation

  • 18 Posts
  • 2 Reply Likes
Sometimes modems just go bad. Maybe the wireless side gone bad this part they can not see only if the modem has gone completely offline. I work for a ISP and we have issues like such with Fiber and Cable things just go bad.
Photo of Jim

Jim

  • 115 Posts
  • 39 Reply Likes
Thanks for the thoughts. This is not "wifi side" of things. I keep a web page open with the modem monitor up. It reboots itself. There's no partial connectivity. Well versed in the idiosyncrasies of IT life.