I asked this previously in another thread, but since it was not really the topic of the thread figured I would start a separate one here in the interest of trying to get an answer.
I have been following some posts of others using Liberty and it seems there is no real advantage of going with Liberty 30 over Liberty 10, 12, or 18 other than the amount of initial priority data that a user receives. If I can download 50 GB - 75 GB on Liberty Pass and still get reasonable speeds, then there just doesn't seem to be any incentive over the priority data allowance to subscribe to the higher plans.
This is contrast to the classic plans where speeds were at first usable then went to completely untenable once the data cap had been reached. I am looking for some feedback for future budgeting and planning. I don't want to be paying for the Liberty 30 plan if the Liberty 12 plan will still let me hit the 40-50 GB threshold with no slowdown beyond the 1-5 Mbps that others claim they are still getting on the Pass even at the high usage.
Any feedback is greatly appreciated. Are heavy users considered at different thresholds based on the plans they are on. For instance is a Liberty 12 subscriber considered at heavy user at 30 GB and a Liberty 30 subscriber also considered a heavy user at 30 GB? Or is the Liberty 30 user considered a heavy user at say 48 GB (18 GB on the Pass which is the same as the 12 going to 30)?
Please feel free to let me know if I need to submit this to the customer service address if you prefer not to post the answer here. I just don't see any incentive for users to choose a higher cap package if there is no other advantage other than the initial priority data allowance.
Looking forward for your responses.
BTW - I am on Beam 329 and I understand there are a LOT of people who would like to see the answer to this question as well.
The difference is largely the size of priority data. All Liberty plans have the Liberty Pass as well as the "Buy more Priority Data" option. However depending on your area, when people are jumping on for downloads you may find the Liberty 30 to be more beneficial with how much you download each month. 70GB is seen the same way no matter the plan, but if these are important downloads, it'll probably be less frustrating to have that priority data at your disposal rather than having most of the downloads occurring while you're on the Liberty pass where you could be at fluctuating speeds of 1-5mbps.
At what point then is a user seen as a heavy user where further slowing beyond the 1 to 5 Mbps occurs? Is it a percentage over the monthly cap that is paid for or is it the same for all users where once a user hits 70GB (just for example) they are slowed further whether they are a Liberty 10 or a Liberty 30 subscriber?
Our Data Allowance Policy with the Liberty Plans state heavier users of Liberty Pass may experience slower speeds than lighter users.
So if you're a heavy user you'll be better off with the higher plan. You're more than welcome to see if the 12 works for you or not and if need be you can upgrade.
Thank you for the clarification. Can you or someone else there elaborate on what you mean by "heavier users"? Is that a reference to the amount of data that is being pulled at any given time or is it s reference to the overall monthly usage. I believe a lot of us interpreted it to mean overall usage, but it would appear based on your response it is referring more to the type of traffic.
Also - would it be possible to elaborate a bit on how Exede is able to offer this service now when for the longest time all we (those on congested beams) have heard repeatedly about how it is just not possible to really offer unlimited internet on satellite? I see a lot of people being very skeptical about changing to Liberty as they believe it will end up being worse than the classic plans once a large portion of people make the change.
Occasionally we run out now but, only on the months we get a new computer or phone (transferring data to and form the cloud for the phone since we must mail order those due to the closest carrier store being over 100 miles from us.) Most months we don't go over the 25GB but no LNFZ and we'd eat 10 GB per week easily, possibly more when GoT has new episodes.
So you're not cut off like the classic plans but at the same time it's going to fluctuate depending on the time of day you're on, how much you're doing, ect. A lot of different factors go into it.The problem here is that 3 or 4 years ago when I signed up for Exede I was told that I could still browse at slower more dial-up like speeds even if I went over on the classic plan. For two years that was the way it worked. Then about a year ago that all changed and suddenly the internet went to non-functional altogether once we went over on the classic plan. Many of use complained and posted about Exede blocking traffic. Exede correctly stated the did not block traffic, they slowed it so that nothing worked at all (effectively the same thing in my book) and the experience i was told and promised when I first signed on many years ago ceased to exist.
So what did I do, I upgraded my plan and stayed up late to use the free zone when possible. Now Exede is coming out with the Liberty Plan claiming what sounds to be a very similar promise as the old classic plans except now it is you can browse at 1-5 Mbps except when there is high congestion where it may not work at all (that is not what it says, but read the policies - it is there). Additionally there is no more free zone, so if it ends up Exede decides to cut off access like they did in the classic plans (despite many, many claims to the contrary) due to someone being a "heavier user" - which is not defined anywhere so we are left to our own devices to try to determine what that threshold and the meaning of that verbage - then what recourse will those who switch to the Liberty Plan have?
Please do not think I am trying to bash the company, but I have been vocal both in my appreciation and my criticism of the service, and I really want to understand where Exede expects to go in future. How can the Liberty plans now be an option even for severely congested beams even though not even 6 months ago our area was locked out due to the number of subscribers and it being over utilized. Can Exede as a company make a promise and guarantee that we (the consumer) will not end up in the same position we were a year ago where things went from one experience to another.
I think Liberty is great and if Exede can commit to ensure it can deliver what it is promising for the majority of the time of 1 - Mbps service while on Liberty Pass then I believe they have a winner. I truly look forward to being an Exede customer for many years to come (cable is not coming to my area and I am not going to move) and really am hoping and taking the gamble that the Liberty Plan will remain at the same Quality of Experience I have seen so far.
I look forward to a healthy discussion on the subject.
The description of the Liberty pass, in regards to data limits, has the wording "Heavy users of Liberty Pass may experience slower speeds than lighter users of Liberty Pass." I would like to know how Exede defines these types of users. I don't think the company's server software, that is enforcing the Network Management Policy, is as ambiguous as this statement. I would also like to know, for what period of time is a subscriber tagged as a 'heavy user'.
I want to switch to the Liberty Plan, because it is more in line with my needs than the Exede 12-25 plan, that I am currently using. I do not typically use the LNFZ, but when I do, I am using gigabytes. I am concerned that if I decide to do daily software updates or backups during sunlight hours (once exceeding priority data), that I will be defined as a 'heavy user', and will not be able to enjoy the Liberty Pass for months, or whenever my account is removed from the 'heavy user' list. This would be a step backward.
Hello Pete,Is this only stating the obvious? Video streaming will not work very well when sharing 1-5 Mbps with many others, but page requests are not a problem? Perhaps we are just saavy about corporate behavior, expecting the worst, but this is actually innocuous. I still wonder if there is semantic trickery here, though.
With the liberty pass speeds
During morning/daytime hours (usually from about 2 a.m. to 5pm), Liberty Pass speeds should allow you to do most of the things you want to do online. For example, you should still be able to stream video, but not on multiple devices and you may not be able to stream high definition video.
During evening hours (usually from about 5 p.m. to 2 a.m.) when we typically have heavy traffic on the network, or you are engaging in activities that use a lot of data (such as video streaming), your speeds will be slower. Even so, Liberty Pass lets you avoid the restrictions automatically imposed when you use up your data allowance under our other internet plans.
This is only for the month that you are in, your account will not be flagged as a heavy user for months.
The experience on Liberty will completely depend on your location. If you live in an area where the Beam is not loaded up with users I would expect you to see the experience you are having. For me, I am on a notoriously congested Beam and sadly do see a major slowdown in peak times.
I was on the 30 and switched to the 12.. Saved 100 bucks a month and use well over 100GB without noticing a difference ..
Your experience is the reason I fear that lots of people with swtich to the lowest Liberty Plan and then cause congestion 24x7 on loaded beams and suddenly everyone has to up to the higher level priority data plans. Really a marketing genius plan in the end....
Anyway we will have to see how it all plays out over the next few months. Downside is once you switch, there is no going back.
So far I am undecided if I am glad I switched from the classic plan. It will really depend on the consistency of the experience from this point forward during the 6:30 PM to 2:00 AM time slots over the next week or two.
What I am imagining though is a bunch of people switching to Liberty 12 and using it as the Freedom Plan.....