Suggestions for a decent wireless LAN adapter and/or router

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I have been experiencing intermittent problems with my Exede Internet connection. It usually occurs when I start my PC, and no connection is made. When I open network sharing center in Windows and diagnose the connection, it states "a cable is not plugged into the LAN adapter." Typically, I have resolved the problem by rebooting the modem, the PC, or both. Sometimes, it will show the error, and if left alone, the connection is made eventually without any action being taken, as if 'magically'. So I was without a connection for two days and despite all attempts (reboots, attachment of a brand new network cable, system restore to several days prior, etc.) the connection was still broken. Exede customer service and the installer say it is on my end. Installer tells me that it might be the LAN adapter in PC.

If I must replace the LAN adapter, I am wondering if a wireless adapter might be a timely upgrade. Does anyone have any suggestions for a decent wireless LAN adapter and/or router that might help get me past this frustration of broken connections? I just want something more reliable. I think I should not have to be constantly rebooting the modem or my PC in order to get connected. Thanks.
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PB

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Posted 2 years ago

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Diana, Viasat Employee

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Hi PB,  I'm sorry you having this issue.  In order to determine what is going on, we will need to troubleshoot while you are experiencing the issue.  Are you connected to a router when this occurs or directly connected to the modem? We would love to figure out what is going on. Please send your account and contact information to exedelistens@viasat.com. Thanks
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PB

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Hi Diana, I sent an email with a description of the problem just a moment ago. Hopefully I provided enough info in the message. Thanks for your attention to the matter.
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PB

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Diana, I realize that I failed to answer your question asked above. My connection between PC and Exede modem is direct with an Ethernet cable, which I know to be functioning properly. It is working right now. So when CS has tried to troubleshoot when the problem is occurring, I am told that everything looks good all the way to the modem. However, the problem did not present until after the tria was replaced in July 2015.

Thank you for your attention. ~P
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bill nord

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PC a Desktop or Laptop?
If possible stay wired.  More reliable.  I have many desktop and some laptop NIC cards.  Will give you one if you want. But it's probably not the issue.  Have you checked your dish alignment?  Usually the culprit. Also look in PC event viewer to see if any issues show up. Plug the cable from PC directly into modem and see if connection remains stable. If so, router issue.  If not, may be NIC, modem, or dish.
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PB

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Thanks Bill. I'm on a PC. My connection has been good for the past several days. I heard back from Exede Listens and it is suspected the modem port may also be the culprit. I would not know how to check dish alignment. It appears there might have to be a service call to fix the problem if it persists. I don't want to pay for a service call.
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Larry Byars

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I am an exede tech. I have solved this problem in the past by replacing the ethernet cable
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PB

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I tried a brand new cable as stated in the first post. The cable is not the problem. Thanks anyway.
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Donkey

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Hey PB bill nords right. But you should make sure it's your NIC first and not a faulty cable. Check the lights on the NIC if it's flipping out and your not connecting then your NIC is failing. What colors are they? Do you have other cable to test with? When it's not connecting run ipconfig in the command prompt. What is the ip listed? Then run ipconfig /release and  press enter. Then enter ipconfig /renew. Is it different?
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PB

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Thanks Donkey. Not sure what you mean by "Check lights on NIC". I am using a PC and the card is internal. My display shows a network connection icon that is either connected or disconnected. I might try the ipconfig commands you recommend the next time the connection fails. Thanks again!
 

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Lake Country Satellite, Champion

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If you are using a Cisco Linksys router, this is more than likely your problem.  We use the DLINK N300 for our customers.  We have installed hundreds of them over the last 2 years with zero problems.  Every other Cisco Linksys I come across keeps dropping the connections and needs reset.
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PB

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Hello, I have always used an Ethernet cable from modem straight to PC. I was considering a wireless interface if I have to replace the NIC anyway. Still not sure the NIC is the problem though. Exede Diana says it may be the modem cable port. i think I will nix the idea of going wireless for now, but if I do so in the future, I will consider the DLINK 300 router to go with, as you suggest. Thanks!
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Bev, Champion

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I would disagree, I run a Cisco/Linksys router and have never had issues with it (had to replace one after five or six years but, that's expected when you buy 100 USD or less routers. I HAD an N300 for all of two weeks before the power went off and, of course my battery backup which all of my gear is plugged into, then, my whole home generator kicked in. Fried the N300. Cisco handles the power outages w/o a hitch, doesn't even seem to know the power source has changed. (power can go out and I never loose connection on any device, not even for a moment.

I suppose it all depends on individual experience but, for my N300s do not like modified sine wave AC at all.
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PB

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Thanks for you comment Bev. It's good that you are satisfied with your wireless router. I'm still considering going wireless, but if it is a modem or dish issue I need to get that corrected first.
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Bev, Champion

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Well, now, according to Alex here on the forums, you might solve both problems in one swoop with a new modem that is also a router. :)
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Bev, Champion

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I'd suggest signing up for Easy Care NOW. See how it goes for a month or two, if it still needs attention, you won't be paying for that service call all at once at least. I did, don't need a service call now but, as with ANY man made equipment, it isn't a matter of if it's going to require hands on service, it's a matter of when it will require hands on service.
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PB

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That sounds like a good suggestion, judging by how this seems to be heading... Thanks.
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PB

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The connection trouble has been resolved. Turns out the sole cause was the integral NIC adapter. Thank you to everyone who responded with tips and suggestions. I'm actually still considering a wireless set up since the fix cost only 15.00. I'm glad I persisted in tracking down the problem and did not arrange a service call. The Exede equipment is still working as it should. I am hopeful that the previous intermittent connection problems were also attributable to a dying adapter. I never thought it could fail slowly, like an automobile fuel pump. Special big thanks to Exede Diana who was very patient throughout. Should have went with my first idea that it was the adapter instead of wasting hours of unnecessary diagnostic hardware software systems tests which showed everything, including the failed device, as functioning properly. Oh well, live and learn.

Thanks again everyone.
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Diana, Viasat Employee

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Hi PB.  Thank you for posting your findings and sharing your experience.  I am glad your service is working now.  We appreciated your feedback and we value you as a customer. Please contact Viasat/Exede if you experience any additional issues.