Question about throttling

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  • Updated 8 months ago
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I'm currently using a Liberty 50 and when my 50GB is gone, I hit the throttle cap of about 11Mbit during the daytime, dropping to ~250Kbps in the busy period. I just saw the Unlimited Silver plan pop up.  When I hit the unlimited cap of 150GB, would I hit the same throttling caps? (11Mbit tapering off to lower). 

I had the 150GB plan several months ago and when I hit the cap my speeds basically hit, and stayed at dial-up rates all day. Just wondering, is throttling different now under the Unlimited Silver plan?

thanks!
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Tony Bautts

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Posted 8 months ago

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Alex, Viasat Corporate Communications

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Tony, the throttling is a bit different: 
If you used more than your priority data allowance on a Liberty plan, your speeds were slowed all day, every day until the end of your monthly billing period. On an unlimited data plan, your speeds remain normal after 150 GB of usage. Instead, when the network is busy, we may prioritize your unlimited plan data behind other customers after 150 GB of data usage, resulting in slower speeds.
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Bradley

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I've seen a post already where someone was throttled pretty severely after the 150GB was used.  Anything less than several Mbps would be unacceptable at any time.  Everyone gets a "slow down" during peak times; however, you will have lots of angry customers if the "slow down" becomes a crawl.  
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Tony Bautts

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Yep, that's my concern. With the Liberty pass, even when things are throttled, I still get about 150-250kbps. Bad, but still possible to load some web pages, check mail, etc. When I was on the previous 150GB plan, when you passed that 150GB, it was sub 56k dialup speeds rendering the connection unusable. If thing have changed, good deal!
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Bev, Champion

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I agree but, there may be some times on some beams where Unlimited will see below 1 Mbps now. Once Viasat 2 is online I expect 3-5 Mbps to be the slowest and, that's just fine for 99% of the internet.

I'm willing to wait and see how it is when VS2 is delivering service and some of the migrations have happened before I complain about usage past 150 GB being miserably slow - it might be for the next few months, but after that, it shouldn't be unusably slow.
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Matt B, Viasat Employee

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Bradley, 

I've seen a post already where someone was throttled pretty severely after the 150GB was used.
We are aware of this issue, and are working to correct it!
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Bradley

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Thanks Matt.  I did see that.  I guess everyone is just curious as to what will be the "norm" once priority data is used on these new plans.  I would think that not even Exede knows the answers at this point, though a plan is most likely in place.  It's a wait and see how much data is consumed trial period.