Question about plans

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  • Updated 2 years ago
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  • (Edited)
I have a question, I live in northeastern Minnesota and have the freedom plan, and on the 301 beam. If the beam were to get over populated, can exede force me into a different plan? I have read the contract and don't see anything regarding that. Just curious. I've had exede for almost a week now and it's been working great. No complaints.
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NorthMN

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  • happy so far

Posted 3 years ago

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Steve Frederick, Champion

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Exede does not "force" anyone to change plans. The exception is if you signed up under a promotional deal, which might have been limited for 3 or 6 months. Otherwise you are grandfathered until you choose to change plans to something else, after that you can only move to other plans offered in your area at the time.
(Edited)
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HMC1940

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Very good answer Steve.
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brett pants

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What if I'm moving but not cancelling service will I lose my freedom plan and have to switch to liberty?
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Brad, Viasat Employee

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Largely depends where you move and if it's available
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brett pants

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We are moving maybe 10 to 15 miles in the same town. Not vey far.
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brett pants

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I'm still in the same zip code
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NorthMN

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Thank you For the info Steve. I assumed that was the case. I don't think the beam I'm on has that many subscribers. Most people around me have other isp's available. I was hoping for fiber optics to be an option in my area but I don't think it'll ever happen. Again.... Thank you for the info.
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Steve Frederick, Champion

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You are very welcome. The Freedom Plan is only available on a handful of the beams, those in areas where there are many other ISPs available. The Freedom Plan is one we all would love to be able to get, but at this time, we must live with more limited options. Exede is a great provider for those who can't get a traditional ISP at their house.
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NorthMN

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I had DSL but was extremely slow and centurylink refused to up the speed from 1mbps. I would have been happy with 3-5mbps, if they would have increased the speed a little. I sure hope you get the opportunity to get the freedom plan when the new satellite goes into service.

Another question... Does every subscriber reset the 1st of the month? Mine reset yesterday and I've only had exede since Monday December 28th. It would be beneficial to us and exede if the billing cycles were staggered.
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Steve Frederick, Champion

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NorthMN, Exede customers each have different reset dates. It is normally determined by the installation (activation of service) date. The reset date is normally 3 days after the initial install date. This is done as a courtesy of ViaSat to allow for any computer or software updates that might occur if those computers have  not been connected to the internet recently. My reset date is the 12th, others will be different.

If resetting, and therefore your bill date and payment due date is not convenient to you, you can call Customer Service and they can move that date to one of your liking.
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Sandy MN

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Hi NorthMN.
I also live in Northern Minnesota (Carlton).  I have been a customer of WildBlue/Exede since they started out.  I have never been forced to change plans.  I, too, was hoping for underground cable to make it down where I live, but you are correct, it isn't ever going to happen.
(Edited)
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Brad, Viasat Employee

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As long as you don't put your plan into a vacation mode or go into a non-pay suspension you will you'll be able to stay on your plan (plus we do grandfather plans), the reason I bring those two examples up is that once restoring the account we can only restore what plans exist (most recently nearly every beam began offering the Liberty plans instead of the Classic Plans and I had a few customers that had to change to Liberty after resuming an account as their prior plan has been retired). The Freedom plan is in a handful of places now and at large represents the kind of perks we would like to see materialize once ViaSat 2 launches later this year. 

Data will reset on your billing date and will be the same day each month.

Welcome to Exede, feel free to ask any further questions you may have on here. We have some really great fellow customers that we have made into Forum Champions due to how helpful they have proven to be in the threads and along with myself there's 2 other corporate office agents that routinely moderate the forum. 
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brett pants

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If I am moving on 10 miles and staying in the same zip code why I'm I being forced to change from the freedom plan to the liberty plans. I'm not canceling just moving. Why I'm I being penalized for moving.
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NorthMN

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Thanks to all of you for the info. It's very much appreciated.
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Ray Theriault

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Exede Brad:  do you know if our area, northern Virginia, will ever be Freedom Plan'able ?
(Edited)
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Brad, Viasat Employee

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I believe once ViaSat 2 launches we'll likely see Freedom Plan become more widely available. It's still too early to say what any concrete plans will come following the launch, but with ViaSat 2, we're essentially doubling our bandwidth and I would find it incredibly hard to believe that plans like Freedom plan will not be more widespread. We're launching this multi-million dollar satellite to improve our capabilities and improve what we can offer so I would expect to see some really exciting stuff announced later this year closer to the launch. For now though, locations without the Freedom plan most likely will be able to utilize our Liberty plans. With a soft data cap, these plans have proven to be really popular with our customers.
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Brian Shackelford

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Crossing fingers....Crossing fingers....Crossing fingers...
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Bobby Loucks

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When Wildblue/Exede came to my area(southeast AL.) i signed up for the Freedom plan. I loved it. Never ran out of data. Now that I have retired about 1 1/2 year ago and times are getting hard I was informed my my wife I need to change my plan to help save some money each month. I changed 3 weeks ago - I have a 3 year old great grandson and we watch a lot of videos.  Before 3 weeks ago I never ran out of data during the month. Last week I received a email from Exede that I had reached my limit on the new plan and needed to buy some more data or change my plan to a higher plan. If you have the Freedom Plan do not get rid of it - you will regret it.  12 - 25 data on the new plan is not working. 
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Exede Lindsey

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Hello Bobby,
 
If you would like, I’d be happy to review your account and provide some info of what could be eating up your data, once we figure out where your data is being consumed; we can find ways to help you enjoy your service. A few data consumption's that people are typically unaware of are: storage, media, updates, apps, or communications. The number of wireless devices on your home network can also play a big role with data usage. Please send your account and contact info to exedelistens@viasat.com.