Question about new 'unlimited' data plans

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Question about new 'unlimited' data plans

TL;DR
What speeds are you slowed to based off of plan and how much data you use?
I.E. if you use 35GB in the first day of your plan, how slow are your speeds for the remainder of the period?
I am on an old plan Exede 10, 10GB at 12Mbps (around 1.25MB when not under cap, and 1Mbps or around 50-100kBps)


Long part....


So, as likely everyone and their grandma knows, unlimited is not really unlimited, before you even read the 'fine print' which was actually pretty large.
My question is ... where's the rest of the fine print? I've looked through the policies and cannot find an answer to my question when i 100% know it exists somewhere (just maybe not on the site).

So there is a clear reading of the message below the unlimited plans available to me.
"On the Unlimited Bronze 25, Silver 25, Gold 50, and Platinum 100 service plans, after 35, 60, 100, or 150 GB of data usage, respectively, we may prioritize your data behind other customers during network congestion."

Reading further into the 'data policy' I find this:
"To further clarify, such subscribers may be grouped together with other subscribers who have similar data consumption patterns and will share bandwidth with each other in their respective Channel, preserving the remaining bandwidth to be shared amongst the larger majority of subscribers who use less data. This means high-data threshold service plan subscribers may experience congestion differently than low-data threshold subscribers, potentially resulting in slower speeds for high-data threshold service plan subscribers during congestion and congestion occurring more frequently."

The last part indicates there's an algorithm somewhere in the computer system to track and slow speeds for customers based on which plan they are on.
Meaning somewhere in the world, likely only available to the engineers/technicians who work on the computer system, is an algorithm of how the system tracks all of this.

I.E. old algorithm was if you exceeded your data cap, for example 10GB, your speed was slowed from 12Mbps (mega-bits not mega-bytes for clarification) to 1Mbps or around this.
I was told this by a network engineer who called me after I had some major issues with speed going extremely slow out of nowhere (turns out my dish and tria were never changed out and should have been, that was free, so they at least have that going for them).
Anyway, 1Mbps is around 125kBps, (kilo-bytes not kilo-bits for clarification), I get around that speed, but there's an extremely odd time of day, mostly in the evenings when I would expect everyone to be using the service at other homes, kids home from school, etc etc... that the speed boosted, going from around 20kBps (on a download) to around 200kBps.

Of course i'm on a legacy plan Exede10, where i still have the 'late night free zone' from 12-5AM where it's meant to be unlimited bandwidth (obviously not anymore).

This is getting long, so i'm gonna apologize for that real quick.

To continue... Before the viasat 2, which was supposed to increase bandwidth and data speeds for all users, obviously not again, I was getting close to 3-5MBps, which translates to around 25-40Mbps... which was great! I could download games in a 5 hour period and be sleeping, wake up, play the game the next day.

Clearly I'm a high-usage customer, being a gamer by itself is high enough usage for any internet really.

But beside the point, all of a sudden I barely get the 12Mbps that my plan speed was set at anyway.


SO, all of that being said, surely there's an algorithm but in order to find it out It will likely take those on the new plan to figure out.
Right now I have the 'LNFZ" late night free zone, but i'm worried if I switch that my LNFZ will disappear (it will) and i'll likely have 1Mbps or even worse during the late night.

It's trading the LNFZ w/ decent speed for a 'not really unlimited' plan that would likely cap me from the first week when i go over the cap, until the day the cycle renews.

To reiterate, currently on 12Mbps 10GB cap with LNFZ speeds are decent before meeting the 10GB cap, but afterwards are between 20-50kBps at most with some really strange spikes in downloads where it goes from 20-50 all the way to 500-600kB at random.

So, i guess post your thoughts on the algorithm or (hopefully) your results if you've been monitoring this.

NOTE: I did call tech support and try a chat, no-one there has been given the actual algorithm, which i'm not surprised by.
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X

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  • Disappointed

Posted 6 months ago

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VeteranSatUser, Champion

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What plan are you considering?
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Jab

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YMMV, depending upon your beam's load...I am not aware of a "Exede 10" plan...Exede-5, yes. I've never exceeded data allowance on Exede-5 (Classic), but my understanding one would be hard throttled around 128kbps.

So, what is your zip code?
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It is the Exede Classic 10 plan with a midnight to 5:00am free zone. Originally the plans were 7.5, 15, and 25GB respectively. The 7.5 was then increased to 10GB/month shortly thereafter.
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Jab

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@Vet

Here's their nomenclature, which I'm still using...5Mbps with 10GB bucket.

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X

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Mine is Exede10 in my dashboard with 12Mbps (barely)
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That's correct VeteranSatUser, the plan i'm on is 12Mbps,10GB cap.
I had a single day in the past year/couple of months that my speed went to 3MBps at night, I could watch videos freely. It was close to 25~Mbps.
None of this was an issue until the new plans went up honestly.
I was looking at the Bronze 25 because I can't swing the 100$/150$ a month for the higher plans.

I'm literally being told what I have is probably better in the long run but the 'LNFZ' tends to barely even see the 12Mbps. I've contacted support but they say there's nothing they can do about it. We even cut down trees as that was the 'cause' and still nothing has come from that.

Using viasat's tools we get Rx SNR 9.7 dB, which I was told by the tech is about as good as it gets when you install on a pole in the middle of nowhere.

He actually said between 9.5-10dB is the best he's gotten in a wooded area like mine.
Anyway, called tech support, they checked cable stats etc which i can do as well

Rx Power -37.6 dBm
Cable Resistance 3.5Ohm
Cable Attenuation 7.0 dB

After this all checked out, the tech (wasn't a standard tech i guess) Explained that since the new plans went up people have been getting drops like this standard and they have no information on it.
Other than the 'high data usage' people are getting throttled.

I use the LNFZ to download games etc, even though it takes ages sometimes because games are now between 10-50GB or more. 


Anyway, back on topic here... I was told I was on a congested beam before and was moved to a less-congested beam (surprisingly helped for a while)
So perhaps that's the issue i'm getting now.

I was hoping someone could chime in here and explain this algorithm the new plans use, because 128 kilo-bits per second is hardly dial-up speeds from YEARS ago.

It also seems like there's quite a few dissatisfied people on here since the new plans went up.
I hate this new 'unlimited' thing carriers/isp pull....
Data is 'unlimited' but you are throttled, so you cannot guarantee ANY speeds at all, because of the throttling. What I can almost guarantee with 100% certainty is that if you play games and/or just meet your cap limit before the month is up (which happens every month within a week or less with only 10GB)... that your speeds are gonna be 100% below 1Mbps, unless you are one of those people who can afford 150$ a month and aren't a gamer, then it won't really bother you that much obviously.
AND 10$ for 1GB extra? ATT has their fixed wireless and offers 50GB for 10$ extra. If that was an offer i'd gladly purchase more data, but that's not the current setup.

I can actually get ATT service outside, and if I put my phone on a pole (i tried before) I can get the speeds needed, but they won't install it because they can't get 10Mbps minimum (this is mostly for my gaming habits, honestly)

Anyways, hotspots cost a ton still, so they're not really an option right now.
multiple people on a hotspot i'd have to put outside anyway just wouldn't work, because the data caps are even smaller...
Believe me, i'd go with ATT even if i got less than 10Mbps (I actually get like 9Mbps... but it HAS to be 10, lol)
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Free wifi at the hotel too!
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Jab's just trying to offer me other solutions to my retirement dilemma while making certain assumptions about my problem domain - went on two cruises would have been enjoyable if not for all the other landlubbers puking all over the place in rough seas but at least the dining room wasn't crowded during that time - who knows might even have Viasat-2 WiFi now if I stuck to the Caribbean ;)

I may have to change identities again or go into WITSEC... Jab's stalking me.
(Edited)
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Jab

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@CO

Do consider: 18 minute video

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Dr. Herbert Fingarette is a philosopher who's tackled many topics: Confucius,  psychoanalysis, alcoholism, self deception, responsibility, death. In each case, he thought he'd 'solved the problem'. Now, he's grappling with a question that can't be answered: what is the meaning of life in the shadow of impending death?
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Casual Observer

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If it's OK with you, can I wait until the Free Zone? But I suspect I know how it ends.
(Edited)
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I miss the old forum.