Question about Download and Upload Speeds

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I have two questions for all Champions, Exede Emerald, Exede Kimberly and any other users that might like to give an answer.


What percentage of a DOWNLOAD SPEED and an UPLOAD SPEED would have to be maintained in any twenty-four hour continuous period to meet the Download Speed and Upload Speed given on Exede's Web site for a Class 10 Plan?


How much of that percentage would have to be maintained during working hours (Say 7am to 7pm Eastern Slandered Time) ?


I would appreciate any answer you could give.

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WillyMcDee

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Posted 5 years ago

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Steve Frederick-VS1/Beam314, Champion

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Exede list the speeds expected as up to 12 MBPS download and up to 3 MBPS upload speed. Slower speed can be expected during times of heavy user activity. No internet provider guarantees speed because it is dependent on the amount of data passing through their system at any given moment.
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WillyMcDee

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file id ac

I really appreciate the information you provided.  It has been given every time a question about download and upload speeds comes up.

It does not however, provide an answer to the questions that I asked.

Thank you very much for your comment.
(Edited)
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Starring Matter

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If I understand your question (which, I'm not sure I  really do), you can transfer a full 10 GB in less than two hours, at 12 mbs
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Steve Frederick-VS1/Beam314, Champion

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Willie, I am sure that Exede knows exactly how many customers it has on each beam, however that information is nor made public.

Modem numbers should be:

Rx SNR generally 6.0 db or higher

Cable Resistance less than 5.0 ohms

Cable attenuation in midrange

and on the tria tab, there should be no red flags, only green check marks

If you are running Window, here is a link to some free data usage apps

http://www.hongkiat.com/blog/monitor-internet-usage/

I have been using Networx, others like the BitMeter2.
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WillyMcDee

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Everett McLaughlin,

I am not really interested in a math problem.  Exede says on their web site I am paying for 12Mbp download speed on a CLASS 10 Plan They also state that the download speed may very somewhat.  If the download is consistently less and Exede is aware of it then I am really not paying for a download speed of 12Mbp t. That makes the stated download not true.

I have checked my modem status and sent it to Exede.  So far they have not received any response to my questions.  It is under review.  Do you have any record as to what the modem items should be.

I will remember to ask JEP.

Thank you for your time.

Willy
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Old Labs (VS1-329-L12FZ)

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Willy,

FWIW, the Exede web site also includes a link to the fine print of the customer agreement at:

http://www.exede.com/documents/master/customer-agreement.pdf

Basically there are no warranties provided regarding minimum upload and download speeds. That being said it makes little sense for ViaSat to not provide speeds approaching those advertised from a purely business perspective.

There are only two reasons that you should not be achieving those speeds on a regular basis:

  1. You have exceded your 10 GBs alloted for the month, are DAPPED and your speeds have been slowed for that reason. Check your usage meter to make that determination.
  2. You have a faulty installation or equipment. Steve has posted some general guidelines above on what to look for on the modem and tria status pages.
Since your first post four days ago was regarding seemingly high data usage, # 1 is probable.

#2 can only be addressed by ViaSat but providing the information here could lead to an unofficial diagnosis of a faulty installation.    

And no, there is no current law suit and you are free to criticize here as much as you desire, including posting links to other web sites ripe with consumer complaints (as you did in your second post yesterday).

If the eventual answer is that you're having a data usage issue, you'll find those replying here ready to assist in getting your usage under control - an unfortunate fact of life when dealing with limited satellite internet plans.

P.S. I'm not even a Cowboys fan but in my opinion it was a catch - I saw a couple "football" moves once he had control and before it came loose - but then I'm not a referee.        
(Edited)
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WillyMcDee

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Lab Rescuer, Champion

Actually there is a third reason that would cause your Download Speed (and probably Upload Speed also) to be low.  There is only so much bandwidth in each download beam.
Each download user will require so much bandwidth for a given download speed. If we are talking about a 10Mbp download speed there would be a finite number of users that could use the beam at the same time. If the number of users assigned to a beam were limited to or just below that number everyone could get the advertised speed.   *' The Reperasentive I talked to told me that's what Exede was  doing when I questioned  about the speed.  That reason why I signed with Exede.*'

That is not a economical way to do business as most of the time,  all of the assigned users will be using the beam at any time.

The Telephone Company (  I retired from AT&T ) had the same  problem.  They did not maintain a circuit from city to  city  for each customer that might be using the circuits.  They made a study and determined than for a given number of users if they maintained  a certain number of circuits from city to city then a  high percentage of users would get through.  If they cut the number of circuits lower and lower the a lower and lower percentage of users would get through.  If they maintained two circuits then at least two users would get through.  Not necessary when they wanted to use the service through.

Now back to Exede's download speeds,

The only they can continue to assign users to a given beam is to cut the download speed each user gets but all users may get some download,  It's all software controlled.

Of course there can always be weather and hardware problems.

If Exede is going to knowingly going to ssign more users to a given beam so that the advertised speed can not be maintained then the advertised should be lowered.

Would you believe that this is a shortened version.  Anyway I hope this gives you an idea  of where I'm coming from.

At this point I don't really know if I have a data usage problem or not.  After reading so many post complaining about data usage  problems I am trying to see if I  have a problem or not. The first to day and a half of my service Exede said I had used 2 Gbp. It took all the users on my plan with Verzion more than 15 days to use that much data.

Thanks very much for your time and help.

Willy
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Old Labs (VS1-329-L12FZ)

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That's correct, Willy.

However, I qualified my statements with "there are only two reasons that you should not be achieving those speeds on a regular basis" with an emphasis on regular. There's no evidence to suggest that beams have been saturated or oversold yet to the point where constant slow speed should be the norm. There was evidence that was the case on the older Wildblue technologies, but not Exede yet.

Periods of congestion will and do continue to occur and all of us have experienced them on any number of occasions - most recently during the Christmas crunch although for some of us that may have been exacerbated by a faulty software roll-out during the holiday period (limited to users on a few select beams - advice to ViaSat; don't roll-out software updates during length holiday periods).

Going back over your posts, I've yet to see any specific details that you've provided and you seem to be reluctant (or perhaps skeptical) to provide them.

At this point your best bet is to await a response from one of the Exede moderators (ViaSat employees). They will provide a general categorized breakdown oif your usage (most find that insufficient to tame their usage). At the same time, they will be able to remotely peer into your ViaSat modem to determine whether there is an install or equipment issue. At the same time they'll be able to tell you whether you are DAPPED, but you can self-determine that by going to your account page.

If an install or equipment issue that will be addressed by ViaSat. If DAPPED the only solution is to buy more or convince ViaSat to give you more. If a data usage issue you'll likely not be satisfied with the breakdown given and you'll find some assistance here but we'll need a lot more detail than provided.

For now it seems your only complaint is what you were told by a sales rep - you won't be the first nor the last -  sales and marketing rarely represent reality these days.

Finally, perceptions based on a limited sample of the overall subscriber base are skewed in favor of those complaining (since very few come here to praise Exede). Some 2000 +/- members in this community represents a small fraction of the total subscriber base. Throw in other sites dedicated solely to venting and we're still looking at a small fraction.

P.S. The "champion" designation is meaningless for all intents and purposes. It doesn't indicate that those having it are ViaSat employees or otherwise affiliated with ViaSat except as customers either directly or indirectly as is my case. Look closely at other posts and you'll see where we dish out criticism of Exede where warranted.

P.P.S. It would also help if you could explain how you are determining that your speeds are low. If basing it on the lag before pages are displayed, that is inherent to satellite due solely to the physics involved. But that's just speculation, the more detail provided the less speculation will occur.

P.P.P.S. A better gauge of satisfaction with Exede may be the FCC's Measuring Broadband America report described and linked directly to from here:

http://www.exede.com/blog/fccreport

A bit dated but still relevant and will be interested to see a newer one when it comes along.                                        
(Edited)
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John Horsman

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Willy. Its no problem. I was eyeing the problem literally. If there is service issues it is another matter.

I answered the questions to:

What percentage of a DOWNLOAD SPEED and an UPLOAD SPEED would have to be maintained in any twenty-four hour continuous period to meet the Download Speed and Upload Speed given on Exede's Web site for a Class 10 Plan?


How much of that percentage would have to be maintained during working hours (Say 7am to 7pm Eastern Slandered Time) ?


I interpreted it as to, "What would my speeds have to be in a 24 hour period to use the plan to 10 gigs in 31 days."


So I gave maths. If this isn’t what your not looking for, No worries, I made the mistake. (I tend to look at things weird first thing in the morning, Who needs drinking?)
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WillyMcDee

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John Horsman

John,

I keep saying how much I really appreciate the time people have taken to answer my post and really mean.  At my age i Get learning anyway I can.

As I said in another post:

I am not really interested in a math problem.  Exede says on their web site I am paying for 12Mbp download speed on a CLASS 10 Plan They also state that the download speed may very somewhat.  If the download is consistently less and Exede is aware of it then I am really not paying for a download speed of 12Mbp t. That makes the stated download speed not true.

I would be happy to pay for a consistent download speed f 2MBp as that is a lot better than I am getting Now.
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WillyMcDee

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Lab Rescuer


I stand corrected.


I would like to know what is considered 'Regular'. For a 100 checks in a day for example, would 'Regular' be ever time you check, 25 times you check, 10 times you check or 3 times when you check.


I would like to know how you arrived at the conclusion that there is no evidence that a beam has been saturated or overloaded to the point where is not consistent. As you pointed out that was the case in the older Wildblue technologies. Why not with the Exede technology. If the same technology was used now in the Exede system cause the same result?? When the period of congestion far outnumber the periods of good usage, What does that mean??



You are right, I haven't given any specific details. What would be the point ?? You could never if I was being truthful any I can prove weather those people that claim to receive 10 Mbp or higher on a consistent bases are being truthful. Will say that I have never exceeded my data allowance period. I have never received a speed check using their suggested speed checker higher than 2.3 Mbp and that was only a couple of times. Most of the checks were lower that. As to the install, the Exede Tech. Reported the trouble was good leaving there (a joke). They said they could see no problems from there with the equipment.



Mean while if one of the advertisements that Exede is running right now

Plan Details

EXEDE12 - 10 GB (6-MONTH PROMO 20 GB)
Now with 2X Data Allowance (20 GB total) per month for at least 6 months! This plan is great for people who need a solid connection to the Internet for basic use, including some online video. Data allowance returns to 10 GB after month 6.

20.0GB per month
Unmetered usage: 12am - 5am



If Exede corp. continues to let their sales and marking people repeat and put advertisements such as the above without taking any action to correct them, who is responsible for their accuracy ??




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Old Labs (VS1-329-L12FZ)

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I only check my speeds when experiencing an unexpected slow down using and then use testmy.net since it also includes a graph of what others are experiencing at a point in time.

My conclusions were based upon reading the FCC's 2013 Measuring Broadband America report available at:

http://www.fcc.gov/measuring-broadband-america

Note that the 2014 report is also available now, although I have yet to read it.

At the same time they are also based on a beam classification map that was floated here several weeks ago that pinpointed as of December 1 plan availability on a beam by beam basis. At that time only two or three beams were closed to new customers.

The Big Bang Bonus Bucks promos were limited to selected beams as were the new Freedom plans - neither of these were available in other beams such as mine.

At best  this shows that ViaSat is not intentionally overloading Exede beams has been suggested, and probably represents a lesson learned from the prior Wildblue experience prior to ViaSat's acquiring Wildblue (the technologies are in fact dramatically different).

At the same time, assuming the Plan details you've posted above are for your beam (or ZIP code), it's safe to assume, your beam is not overloaded aand I have no answer to a hypothetical question.

The point of providing detail is apparently a faulty assumption on my part that you are actually interested in receiving some assistance since there are any number of individuals here that can provide that assistance including several reputable installers - if that was your installers attitude it's probably little wonder that you're having problems. However, do continue calling phone support but alternate suggestions have already been provided. FWIW, the Exede installers are not employees of ViaSat - they are independent.

As for who bears responsibility for sales and marketing hype, it's right there in your customer agreement as well as your other legal recourse:

http://www.exede.com/documents/master/customer-agreement.pdf

ViaSat, Inc.
P.O. Box 4427
Englewood, CO 80155

Old Labs (formerly know as Lab Rescuer - but I'm still me, but not Me and you'll know me if you see me.)

P.S. I suspect your next claim might be but I never signed that agreement either on paper or electronically - in that case see the mention of installer experience above.
(Edited)
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A. Everett Neuman

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Willy, would you like us to bring ViaSat-1 back to earth for your future detailed inspection?

So help me, I still do not know what your seeking from your questions. A lot of help offers, odd-ball details covering all types of information have been presented to you.

Are you aiming to go to court, or are you looking for help concerning your slow modem speed's.

Your mention of the Exede Plan details, and how they are not accurate, what are your bone-a-fide's? Show us your speed test results. Show us you modem status details.

Prove that those advertised Classic12 - 10GB/ 20 for the first 6 mo. details are false. Show me, I'm all ears and eye's.

Or if you require hand's on inspection of the big beer can in the sky. I can have Lab fuel up his proton truck and go hook a chain to ViaSat-1, and haul it to your house. You can use ALL the beams.

Of course, you realize, this might cause a loss of connection for a short period, for you, for me, for the planet. But you will have so much beam power, it will be like emailing GOD.

Too tweak a quote from a VP candidate: "I can see ViaSat-1 from my house." And I can! I'll go to court with that fact.

So, again I ask, What's up Willy, what do you want? The truth, or fabrication?
Everett
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JEP

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Willy Willy Willy - All the math in the world will not give you a "case" against ViaSat's advertising.  Lawyers much smarter than you and I have approved the wording of the contract that you signed and you get what you get, although it may not be what you anticipated.  I do agree that I am surprised that you are getting speeds consistently sub-par, assuming that you aren't DAP'd and your modem stats are at the proper levels.  FWIW, I run a speed test every Saturday morning at 08:00 and my average speed since my upgrade last May is 12.7 Mbps with a max value of 24 Mbps and a min value of 5.05 Mbps.  It may be a little OCD to check my speed that often, but then again, I check the oil level in my vehicles on a regular basis instead of waiting for the oil light to come on (I have old vehicles).
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ExedeEmerald

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Hi Willy, I did just send you a follow up email from one of your email threads to give you an update. I look forward to speaking with you further and getting the issues you are having with your speeds resolved. =) 
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Old Labs (VS1-329-L12FZ)

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For someone so reluctant to give up meaningless information regarding their modem, what speed test they are using, etc. between this post and others you're not hesitant to provide personally identifiable information that even today's 12 year olds could use to track you down (not that I'm interested and I digress).

For what it's worth, coaxial cable attenuation is largely a function of frequency and cable length including connectors. Viasat specifies a 3GHz requirement, not 1GHz. The following will do the math for you:

http://www.net-comber.com/cable-loss.html

Just enter the cable length and scroll down to 3000 MHz column. Mine at 80 feet is pretty much spot on to that calculation within a reasonable margin of error and taking other factors into consideration (including that the modem is likely not a finely tuned precision instrument for attenuation). Mine fluctuates wildly on occasion but attribute it to how the calculation is performed by the modem.         
(Edited)
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WillyMcDee

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Old Labs, Champion

. Are you only 12 years old?  You look much older in your picture.   I am sure that Exede knows my exact address.    I didn't really think anyone else cared where I Lived. 

Is that important to the problem I'm having?

I know about cable loss at a given frequency.  That is an very frequency for them to be using from the dish to a house. Are you sure about the frequency from the dish to the house?  That was the question.  The few cable loss that I've seen post would very very very good>

Willy
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A. Everett Neuman

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Lab, ". Are you only 12 years old? " I think Willy has finally made a point here.

Some guys cable are longer than other's! ☺
(Edited)
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Old Labs (VS1-329-L12FZ)

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Yeah, he's got me there - but glad to see he's finally gotten around to checking whether he's dapped - not that that would be important to the problem he's having either.

P.S. As for the rest, no I'm not sure however I can say with some certainty:

At Exude, we realize how to disintermediate seamlessly. Think cross-media. Think holistic. Think 24/7/365. But don't think all three at the same time. We apply the proverb "He who laughs last, laughs best" not only to our intra-cross-media CAD but our aptitude to productize. We pride ourselves not only on our feature set, but our simple administration and newbie-proof use. We understand that it is better to unleash extensibly than to syndicate micro-iteravely. Do you have a strategy to become granular? We have come to know that if you seize seamlessly then you may also streamline virtually. Do you have a strategy to become transparent? Our interactive feature set is unmatched in the industry, but our dot-com solutions and newbie-proof operation is always considered a terrific achievement. What does the standard industry buzzword "value-added" really mean?      
(Edited)
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WillyMcDee

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That sounds like some advice I overheard an older champion giving to a younger champion something like  " If you can't  give the facts then give them lots of bs.

Willy
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Julio Quesada

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I HAVE A DIFFERINT PLAN, 12:AM-5:AM IS FREE FOR ME AND I HAVE SUPERFAST UP AND DOWNLOADS AND I AM LOCATED IN AN AREA WHERE THEIR ARE NO OTHER CUSTOMERS AROUND TO SUCK UP SPEED AND DATA,HOW I KNOW THE INSTALLER SHOWED ME THE SPEC..WHEN HE INSTALLED.BUT A FASTER PC MORE L1,L2 CACHE,DDR3,DDR4 MEMORY,FASTER PROCESSOR!

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