That's almost certainly a scam, Lynn. We don't send out emails like that, and you can be pretty sure any emails you get asking things like this are from folks up to no good. We only deal with account info over the phone or through MyExede.net, where you log in with secure credentials.
Hello Lynn, that email sounds like a phishing email. Typically, these types of messages appear to come from well-known and trustworthy web sites. Please do not provide any personal information to this email or other emails similar to this as it’s not a legit source. For further assistance please feel free to contact our Customer Care Line at 1-855-463-9333. Thank you