Purple Light on modem

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  • Updated 3 weeks ago
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Hello! So for the past hour or so my Viasat WiFi Gateway has had a solid purple light and had had no internet connection for wired and wireless connection. Is there any reason this is happening and is there any way I can fix it? Thank you in advance.

Note: This conversation was created from a reply on: Ask Viasat (almost) Anything: Introducing Forum FAQs!.
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Saoon

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Posted 3 months ago

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Brad, Viasat Employee

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Hi Saoon

That's probably a pulsing blue light which means the modem is updating software. If this continues for more than 2-3 hours please call our team at 855-463-9333
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Nick Hodge

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It is not a pulsing blue light. It is a solid purple light as indicated in the router manual. Any known fixes? Any other info I can provide. Have had issue past two days. 
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Saoon

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This reply was created from a merged topic originally titled Viasat WiFi Gateway Stuck at Purple.

My Viasat WiFi Gateway has been stuck at purple for about an hour. Both wired and wireless connections don’t work and I’ve already tried restarting once. Is there any reason why this is happening and is there any way I can fix it? Thank you in advance.
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Danielle Kelly

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Mine has been purple for 2 days. Waiting for holiday to be over so someone can look at it.
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Dio Brando

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If you could go to a browser and type in 192.168.100.1 
take a screenshot and post it here
it could let us know if there's a major issue 

have you rebooted?
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Nick Hodge

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Same issue. Solid purple light, which the manual says means is "setup, ranging, Network Entry, DHCP. Have had the issue last two days.