Purple Light on modem

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  • Updated 3 weeks ago
Hello! So for the past hour or so my Viasat WiFi Gateway has had a solid purple light and had had no internet connection for wired and wireless connection. Is there any reason this is happening and is there any way I can fix it? Thank you in advance.

Note: This conversation was created from a reply on: Ask Viasat (almost) Anything: Introducing Forum FAQs!.
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Saoon

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Posted 3 weeks ago

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Brad, Viasat Employee

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Hi Saoon

That's probably a pulsing blue light which means the modem is updating software. If this continues for more than 2-3 hours please call our team at 855-463-9333
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Saoon

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This reply was created from a merged topic originally titled Viasat WiFi Gateway Stuck at Purple.

My Viasat WiFi Gateway has been stuck at purple for about an hour. Both wired and wireless connections don’t work and I’ve already tried restarting once. Is there any reason why this is happening and is there any way I can fix it? Thank you in advance.