PS4 WiFi connection issue

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  • Updated 1 year ago
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I recently upgraded to the new modem/router and have had no issues connecting phones, iPads, or PCs to the WiFi network. However, I can not get my PS4 to connect. I’ve been trying every tip/trick I see online and still no results. When I enter SSID information it simply fails to obtain an IP address. What do I need to do? It worked with my old modem and a cheap Cisco router...
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Shayne Sullivan

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Posted 2 years ago

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Shayne Sullivan

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I had WiFi set to 5Ghz... switched to 2.4 and all is well.
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Anthony Cunningham

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This really isnt answered id like to know why we cant use 5g even though it should be better for gaming
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Old Labs (VS1-329-L12FZ)

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It depends... older PS4 devices didn't support the WiFi 5 Ghz band only the 2.4 Ghz band. Newer ones do.

At the same time, the Viasat Wifi Modem (Viasat-1) only allowed selecting a single channel - you had to select the channel that was common to all of your devices or do without some devices. In this case and if needed, you'd get your own router supporting both channels and extend the Viasat router to provide the missing functionality.

Apparently Shayne's "cheap" Cisco router was more capable than the Viasat WiFi Modem - many have discovered there are better alternatives for routers. When first introduced that built-in WiFi cost an extra $10 per month as I recall although dubbed as providing "up to" a 25 Mbps internet connection. Later on the same plans were being offered with the only difference being $10 for "built-in WiFI". Now it's just baked into the service price.

The newer WiFi Gateway (Viasat-2) is described as a dual band router allowing support of both channels simultaneously.

Each has it's own set of advantages/disadvantages. If you need range and penetration through many walls, 2.4GHz tends to be better; without that limitation, 5 GHz will likely be faster if supported by your devices and router. You should experiment with which works best for your particular environment - there's no absolute answer.
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VeteranSatUser, Champion

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Why do you think 5G would be better for gaming? I heard it is better for streaming, and maybe be better for gaming I guess, but with the high latency Viasat has nothing is really going to improve your gaming experience.
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I've always had my PS4 connected directly to the router with an Ethernet cable and never had any problems.