Data usage

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  • Updated 1 year ago
  • (Edited)
I've been complaining for the past month about slow internet. But for the past 3 days, I can not hardly access web pages at all. All I do is go online and check email. That is all. This morning I checked my usage and it was at 7G. I can't barely get online and I have a support ticket because something is definitely wrong. I just got an email telling me that I have used up my 10G's. RIP OFF artists! I'm going to cancel. I'm getting Verizon MIFI to replace this lousy company.
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ccar

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Posted 1 year ago

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Bev, Champion

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ccar, just because you are not using a connected device, be that a phone, computer or, tablet, does not mean it is not using data. Automatic updates, background app refresh, location service being on and, more all use data even if you are not actively using the device.

If you send an email to exedelistens@viasat.com with your account and contact information and, request a  usage review, they can give you a better idea of where your data went.
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Andy Schack

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What Ben said. We deal with this EACH and EVERY day. Most folks figure if they aren't using a device then no data is used. That is why I strongly suggest using a Netgear router because it has a usage meter that is realtime and easily accessible. For whatever reason however, most just prefer to gripe rather than solve the problem.

Andy
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VeteranSatUser, Champion

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That is correct.  Nobody wants to take the time and troubleshoot to see if something is wrong on their end.  Could be number of things wrong, including something faulty with the Exede equipment. But it is too easy to just blame somebody else than consider other options :).  One thing for sure.  There is no "proof" in her post that Exede ripped her off. 
(Edited)
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Bev, Champion

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Even a simple mistake can make it appear as though data was used for no reason.

Case in point, I connected my DirecTV DVR once to watch ONE on demand program. Unfortunately, while I was watching that one show, my husband set it to record ALL episodes of Bar Rescue. (We have the Genie system) It was a competition shooting weekend, so I got rushed and forgot to disconnect the DVR from the internet. We were gone for 2 days because the competition is 200 miles away. Bar Rescue is broadcast and ON DEMAND. My DVR recorded ALL episodes all right, including all of the on demand episodes - OOPS. (Yes On Demand uses data - it's streaming video.) About 30 hours of HD video, really good data usage LOL.
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Gwalk900, Champion

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ccar,

Slow speeds coupled with loss of data just screams of "concurrent connections", namely a background process of which you are unaware.

I suggest you read the following topic for insight into "connection paths" and background process.

https://community.exede.com/exede/topics/understanding-and-tracking-data-usage

I would certainly load the free version of Glasswire on your computer. I think you'll be quite surprised as to the amount of "under the hood" activity.


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Mike Hurst

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Our 18GB data plan updated on 8/24/17, it is 8/28/17 and it says we have used 9.0GB. When we had the 10Gig plan we would run out early, went to 12 and run out early and now at 18 and used 9 gigs in four days. Something is wrong here. We have two laptops that are set to update during the free data times. We don't have anything else that uses data. We don't watch u-tube or netflix through Exede, We mainly do email and Facebook between the hours of 4pm and 9pm.  This seems to have gotten worse when we started using the Exede router. And we do not have anyone living close enough to us for them to be using our data. We change passwords and have set the router to be hidden. So you tell me. All we ever get from ya'll is excuses. We have done everything that ya' ll have suggested in the past and nothing gets better. The data going through our devices don't match the data that Exede says we are using. Think I will call the BBB.  
(Edited)
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Bev, Champion

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Mike, if you would like a better idea of where your data went, please send an email to exedelistens@viasat.com. Include your account and contact information and, request a usage review. They can give you a better idea of where your data was used.
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Gwalk900, Champion

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Mike,


"Think I will call the BBB."


To what end?

The purpose of the BBB is to open a dialog between a customer and the business.

Dialog is something that ViaSat provides in the normal course of business. What you have is a technical problem likely related to activity on your network. I suggest that you become a little more knowledgeable in that area and learn the tools you have available to either support your case or find the root cause.

I suggest you read the following topic:


https://community.exede.com/exede/topics/understanding-and-tracking-data-usage




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Brad, Viasat Employee

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Please send me an email Mark, I'll look at it for you. exedelistens@viasat.com
(Edited)
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Marvin Douglas

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is there a way for dummys to check whats running in the background, and also see where useage is being used
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Brad, Viasat Employee

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There might be some 3rd party tools but things like updates unless you see them scheduled or prompt them to run, those are harder to catch. 
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Bev, Champion

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You can get an idea of what is using data in Widows. See the tutorial I just posted for that.: 
https://community.exede.com/exede/topics/see-whats-using-your-network-on-windows-10
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Brad, Viasat Employee

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Unfortunately a lot of the replies are correct. It could be things running that you may not be aware of. If you email us at exedelistens@viasat.com we'll be able to look into it for you.
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Andy Schack

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Do what Exede Brad is saying to do, contact them and let them look up your usage. For OUR customers we can pull up their modem and see a pie chart showing what used what data. Just a heads up, "marketplace" data is mostly app updates and IOS updates....this can account for over half the data a customer uses. Gaming is another huge issue. Customers will say "but I only let my son game for a hour". An hour is plenty of time for 10 gigs to go bye-bye. See it each and every day.


Andy