Problems with Modem and Wify?

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I have found through experience that Excede does not cover problems caused by a Router.  When checked by Excede the modem will check as an ok status. Sometimes the Router (or WIFI) will have the same IP address as the modem ( usually 192.198.1.1 ) This will cause the modem to fault out and loose connectivity and data loss. The simple way to fix this is to change the Routers IP Address, I chose 192.168.2.1 . Also be sure to set your WIFI security settings and disable the guest account of the Router as this will allow others to use your connection running up your data usage as well as setting you up to have personal data stolen. I hope This helps a few people. 
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Carl

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Posted 3 years ago

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JEP

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LOL - When I first read your post title, I thought you were referring to problems with your wife.  (Exede does not cover those problems either).  Wonder why your modem IP address isn't 192.168.100.1 like everyone else?  Are you on an Exede 12 plan?  Can you check your modem status with: http://192.168.100.1/?page=modemStatus  ?
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Carl

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sorry I should have stated 192.168.1.100
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Carl

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Sorry Let me correct this. It was 192.168.100.1. It has been so long i had forgotten that, however the fix is still the same, and I have had no problems since I have made the change.
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JEP

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OK, Carl.  Well, maybe your tip will help someone else that has similar issues.
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Exede Kimberly

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Thank you for the post Carl. Routers can be tricky for sure! This info will be helpful to a lot of customers. Thanks again.
(Edited)
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Lake Country Satellite, Champion

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Also it is my experience that some lower end Belkin routers as well as some Cisco/Linksys, and Amped wireless routers keep dropping the connection.  If all the lights on the modem are on, or you are missing the bottom light, then your router is the problem.  The best router we have had success with is the Dlink N300 Cloud Router.  This router has an excellent range and throughput, and can be linked with others as an access point to expand your coverage areas.

Also, having a UPS battery back up connected to your modem and router also makes a huge difference!  It cleans the power up and makes it stable.  Very seldom do I need to do a reboot.

If you do not already know what the proper procedures for a modem reboot is, here they are:
NOTE:  If you have a power strip or are connected through a surge protector or battery back up, you can power everything down at once, however, they must be powered back up one at a time in the proper order as below.  

1) Unplug the power from your modem.  POWER plug only!  You do not need to unplug or disconnect anything else.
2) If you have a wireless router or any other router or device such as Exede Voice, unplug the POWER from it as well.
3) If you really want to make sure you are starting fresh, power down any computer or device as well.
4) CRUCIAL STEP:  Leave powered off for 3 minutes.  This allows your modem to drop off the network.
5) Plug back in the power for the MODEM ONLY.  No other devices are to be powered up at this point.
6) WAIT.  The lights on the modem will all flash on as an LED test, then you will see the lights begin to flash and lock back on solid one at a time.  Once you see the bottom light finish flashing, it will go out and you will see the 2 above flicker back and forth for a few minutes.
7) Plug the Power back into any wireless router or any other device (If you have Exede Voice, power it back first before your router) and wait another minute or two for it to come back online before you power up your router.  This time varies by router, watch your lights.  If you are not sure what each light means, check the documentation that came with your router.
8) Power back on your PC or any other device.

At this point you should be back online.  If you are still not able to get online, you may have a bad router.  To test this, follow the Ethernet cable (fat phone cable and plug) from the modem to the router.  Unplug this end from the router and plug directly to your PC's LAN port (fat phone jack on PC).  Give it a few minutes for your PC to recognize the connection and you should be online.  

If you are still not online, your Ethernet port on your PC may be disabled or turned off.  At this point, you may need to call your children or grandchildren.  Seriously!  

It is great that technology has gotten better, and our children and grandchildren are growing up in a technology filled world that was not there for us.  However, as technologies change and we desire to use those technologies, we really need to learn them and educate ourselves on how to use them, AND not let them frustrate us.  So many times I read and respond to folks who do not understand satellite technology and get frustrated at it simply because they do not understand how it works.  Our technology is NOT the problem.  We have the biggest and fastest satellite in space!  The problem is that folks do not follow the procedures and get in a hurry.  I learned growing up, do it right the first time, then you won't waste time having to go back and do it again.

I hope this helps folks to better understand how to properly reboot your system.

David R Varner is an Elite Dealer for Exede and is the owner of Lake Country Satellite and not an employee of ViaSat.  We have been a top retailer for Exede 3 years in a row!  We genuinely and passionately care about our Exede product and our customers!  www.LakeCountrySat.com 

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