Problems with internet and customer service.

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
I too have issues with customer service. I have a reoccurring issue with not being able to get onto certain websites (including Exede). The 1st time, about 1-2 weeks ago, it got supposedly resolved and The people I dealt with were professional and polite. The problem got, apparently temporarily, resolved. It had to go to a tier 2 tech person. Saved the info and when I called this time I got a very power drunk, ignorant tier 1 person. I asked to speak to a tier 2 person and got stonewalled. I asked to speak to a manager and was put on hold for a long time. Same person came back on the phone and asked if I still wanted a manager, or if I wanted my internet fixed. I said manager and she answered that it would take awhile (probably busy with other dissatisfied customers). I said fine call back and she said a person would call back in 20-30 minutes. That was over 12 hours ago. I could go on about the amount of time I've spent on hold, but will not rant.
Photo of Xplorer60 .

Xplorer60 .

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Diana

Diana, Viasat Employee

  • 2215 Posts
  • 417 Reply Likes
Hi Xplorer60,  I'm sorry you had a disappointing experience.  Customer service is very important to us. We value the needs and interests of all of our customers. We would like to look into this issue. Please send us your account and contact information to exedelistens@viasat.com.
Photo of Xplorer60 .

Xplorer60 .

  • 1 Post
  • 0 Reply Likes
Sent