Problems with Exede wifi modem combo

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  • Updated 2 months ago
I have the exede wifi modem. We started to experience problems a few months ago with connectivity to devices; sometimes weak wifi, sometimes no internet connectivity. Sometimes I will be connected to internet on my laptop, and no connectivity is available for the ipad user. We have direct tv wired but only watch on demand some evenings, a small smart tv that only connects to our wifi late at night, and 2 phones that connect to the wifi daily. I also have an ipad that uses Wifi. The only devices constantly connected to wifi are phones when we are both home, but we are not on the phones much when we are home. I have tried rebooting our system, contacting customer service who tells me my connection is fine. Now, I am consistently experiencing game crashes on the ipad and our direct tv pay per view service is down. The directv says there is a problem with our internet. We have not changed any of the configurations; so I am not sure why it is no longer working with our directv reciever. We never excede our available data so that is not the problem. Do I need a software update??? New equipment? Honestly, the internet connection and wifi connections have been ongoing frustrations since we started this service--and we are good paying customers--never late with payments, etc. I am considering a new provider. We have two other potential providers now that are both less costly---but not sure the service will be better. Starting to think what do we have to lose--lol. 
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Lynn Hyatt

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Posted 2 months ago

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Ronald Stricklin

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Unplug it for a good five minutes and plug it back in. If that doesn't work there is a reset button on it, you'll need something like a pin to hit it. Hold that reset button for at least 5 seconds. This will set it back to factory settings completely and reset the system. If that doesn't work call customer support if you are an easy care customer. They are incompetent but this is the industry standard. They will read off a check list, run some bs diagnostics and in the end they may tell you everything is fine. If or when they do, if you are an easy care customer, tell them it's still not working and have them schedule a service call. if you are not an easycare customer cancel your service and switch companies if you don't wanna be charged for the service call. If you are an easycare customer make sure they didn't charge you for the service call. But again, power it down first, see if that resolves it. Click the reset button see if taht resolves it.

A note on directv service, I have a genie DVR, and mother has one up the road. We both have viasat. It tends to drop connection alot.
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Lynn Hyatt

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Thank you for your response.
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Brian Coverstone

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Since you have already rebooted the system, that is not the answer, and I will not insult you by asking you to do that again.

Try moving closer to the WiFi access point, like within 10 feet of it in the same room.  See if it works.

If not, it's not entirely impossible that the WiFi portion of your modem has gone bad or has a very weak signal.

I find that I prefer to get a modem only type solution and hook it to my own WiFi access points.  That gives me a much higher level of control over the type of wireless signal being broadcast.  Or in the case that a single wifi access point will not cover an entire house, it will allow me to place multiple WiFi access points in various areas on different channel (1, 6, and 11 are channels that do not overlap and are recommended for 2.4GHz) with the same SSID and passwords, so that devices can automatically roam as they traverse through the location.

If you find that the WiFi is no longer working properly, it's usually possible to disable it and use the Modem/WiFi combo as just a modem and feed it to your own WiFi device.
(Edited)
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Brian Coverstone

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One more thing I forgot to mention.  You might want to see if you are connecting on a clear channel if using 2.4Ghz.  There is an app that you can download to your phone called "WiFi Analyzer" which will show your Wifi channel, and all the other channels and SSIDs around you.

If your signal is getting trampled by other WiFi signals, you can try changing the channel to the clearest one.

On the other hand, if you are using the 5GHz spectrum, chances are you will be on a clear channel.  But keep in mind that 5GHz has much less range as compared to 2.4Ghz, which might be the problem in and of itself.
(Edited)
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Lynn Hyatt

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Thank you. These are all solutions we will try. I am not savvy enough to figure out the channel issues, but my son will be able to work through this and I will learn "how to" implement your suggestions from him.