I have the exede wifi modem. We started to experience problems a few months ago with connectivity to devices; sometimes weak wifi, sometimes no internet connectivity. Sometimes I will be connected to internet on my laptop, and no connectivity is available for the ipad user. We have direct tv wired but only watch on demand some evenings, a small smart tv that only connects to our wifi late at night, and 2 phones that connect to the wifi daily. I also have an ipad that uses Wifi. The only devices constantly connected to wifi are phones when we are both home, but we are not on the phones much when we are home. I have tried rebooting our system, contacting customer service who tells me my connection is fine. Now, I am consistently experiencing game crashes on the ipad and our direct tv pay per view service is down. The directv says there is a problem with our internet. We have not changed any of the configurations; so I am not sure why it is no longer working with our directv reciever. We never excede our available data so that is not the problem. Do I need a software update??? New equipment? Honestly, the internet connection and wifi connections have been ongoing frustrations since we started this service--and we are good paying customers--never late with payments, etc. I am considering a new provider. We have two other potential providers now that are both less costly---but not sure the service will be better. Starting to think what do we have to lose--lol.