Problems With Customer Service

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  • Updated 3 years ago
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I give them praise for how well they are ripping people off. Exede is the worst internet company I've ever had. Point blank. It wasn't even because the lack of service or the over priced data. But the fact that they charged my account twice for a monthly bill. Causing my account to over draft leading to over draft fees, to be lead on for a month that they had issued me a refund, to wasting my time calling multiple times over a course of a month, to eventually finding out that they never issued me a refund all along they credited my account. They stole from me and refused to give my money back. They coast me more money to pay fees with my bank. They lied and couldn't give me a reason why their employees did so. They did nothing about this issue. I told them I wanted to cancel my account and they would not wave the fees. Shocker but of course they wouldn't.
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Posted 3 years ago

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