Archived and Closed
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Three hours into a new service period, I went from 0% to 70% usage. I called and was given a bunch of maybes and what ifs, but was advised to call the Service line as they would have the exact method to see what had happened. Not only did they not have any clue as to what data was being used, the person went on to tell me that he was sure that video streaming consumed 8 GB per minute and watching a little YouTube video consumed all my BW. I tried to correct him on his error, but he said he would have to research with someone else later but he was SURE that he was right. I disconnected my modem at that time and used my cell phone wi-fi for all of my internet needs. Over the past 2 weeks, I have logged only 3.2 GB of use with cell data...but INCREDIBLY I used another 1.5 GB of data on Exede with the modem physically disconnected. I see that there are others reporting this anomaly on this forum and would like to say that the lack of technical expertise with this outfit is appalling. My solution is to cancel my service and use my cell phone from now on. 4 G is pretty fast and serves my purposes better that this did.
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Posted 5 years ago
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I can definitely understand your concerns about your data usage. I would like the opportunity to view your usage categories and see what we can do to get your issues resolved. Please send me an email to exedelistens@viasat.com with your account and contact information.
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Boo hiss for the email support. They are not any better. I sent all my information and it was like they had never heard of the problem again. They asked for all new details and the issue was never resolved.
I do want to say that my use of 4G cell has solved all my problems. The service is just as fast without the 700 msec propagation delay and my monthly usage is consistently below the 15 G limit that I was paying for from Exede. I still believe that Exede had an internal failure which caused the over-charge for time. I also believe that they will never admit to it.
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In this case and as described it sounds like you're the victim of a false flag email since you state your account still shows 5.2 GB after receipt of the email. I've experienced these on occasion where the email has arrived some 2-3 days later after a triggering event. In one case, received on my reset day on awakening but account was properly sitting at 0 GB used. In some cases the email has never arrived despite knowing a triggering event occurred.
P.S. FWIW, sometimes the internet headers in the message can be used to determine where the delivery delay is, sometimes not. Perhaps, the text of the email should be qualified, since there are no guarantees an email sent is received on being sent.
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P.S. As I sit here awaiting an email I copied myself on from a work account some two plus hours ago ;)
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OH BY THE WAY, read this quickly because they also keep deleting my commentsDo you mean your 20 replies and 2 topics that are contained in the following list of posts?
https://getsatisfaction.com/people/jamie_baudizzon?topic_status_filter=replied&community_filter=...
Hopefully, your other claims aren't as inaccurate as that one.
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A continuously streaming video from my forward facing web camera, guaranteed to use up everyone's remaining data in short order - expect a lot of buy mores coming your way Exede ;)
"Abandon all hope, ye who enter here."
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And I still burned a gig an hour!
Can you see me???.......Over.....
The answer lies in the P-Can. At least that's what I think as a nonemployee.
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I've become an independent reseller of buy more... the commissions should start rolling in.
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ExedeKarmin
If you have any questions or concerns about your account, I am here to assist you. Please feel free to send me an email to exedelistens@viasat.com with your contact information.