Problems sending to aol.com email addresses

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  • Updated 3 months ago

I recently upgraded my Wildblue to the unlimited data plan. Since that time, I have not been able to send any emails to anyone with an aol.com email address. Many of my clients and colleagues use this and it is a BIG problem. I've tried sending from different computers, different ISPs, and even my phone. The only common thing is the email server. Is this a known issue, and if so what is the workaround?

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Sue Hoffman

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Posted 3 months ago

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VeteranSatUser, Champion

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It is a known issue at times with the email that Viasat provides you. The best workaround is to establish and use a gmail address. It will give you no issues.
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Judge and Jury

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Your problem seems to be an AOL problem.  Since you tried with other ISP's that rules out Viasat as the cause.  Perhaps you need to look up technical support at AOL and inquire what they can do to open their servers to your account.
 
Just one suggestion...  Sometimes a company will have an authorization system that remembers the computer you access your account from.  If you try to use another computer it won't allow it until you verify that computer is authorized to access the account.  In this case they usually have a way to contact you (phone call or text) as a way to verify it is actually you attempting to access the account from a new device. If this is the case, be very careful about deleting cookies in your devices as that is the method of choice to check for a device's authorization to access that account.
 
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Sue Hoffman

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Hi...I know the ISP is different, and I've tried my iPhone, laptop and desktop from different locations, but my email still originates from my wildblue server, so that makes me suspicious. Plus, I've sent emails for years to these same addresses from my previous exede service no problem. This started only after my upgrade to their Viasat unlimited data plan...obviously with some limits not advertised!
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Judge and Jury

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I never heard Viasat used AOL as a customer email portal.  I thought they used Gmail until Google quit supplying ISP's with free email.  Your problem doesn't sound technically possible but stranger things have happened.

Send an email to viasatlistens@viasat.com using whatever email system you have access to and they will check this out and get back to you with whatever the answer happens to be.  Be sure to include your contact information as well as your account number so they know where to go and how to respond to you.  You didn't say you were unable to receive email at AOL so expect your reply to be sent there unless you offer an alternative email address.
 
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VeteranSatUser, Champion

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It's not the plan change. And your email doesn't originate from Viasat's server. Viasat pays a third party to run and support the email service with the "Viasat" as the domain name. This email service is notorious for having problems. Even if fixed now, chances it will come back again.

Again, use a Gmail or Yahoo email account and your issues will be solved.
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Sue Hoffman

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Hmmmm. That would make sense to me if I had a new domain but I am still using my very long-standing wildblue.net email, and have had no problems for 10 years or more sending to the aol clients. I hear what you are saying, but unfortunately, my business email is seriously entrenched in my current address, and not worth the upheaval for only 3 (but major) clients....ugh! Thanks anyway.
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Judge and Jury

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Definitely send that email to Viasat.  It's a pain to inform everybody you know of a new email address.  Perhaps Viasat has a fix.  Give them that chance to fix this.
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VeteranSatUser, Champion

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That doesn't matter. Your wildblue domain name email.use to be on the gmail server platform. Then it had to be moved to another platform because Google eliminated companies from using their platform. Viasat can't fix it. All they can do is tell the third party to fix it. It will get fixed at some point I am sure, but you will have more problems down the road I can almost guarantee you.

You talked about an entrenched email address? You never plan on changing to a different internet provider for the rest of your life? If/when you do, your Viasat address will no longer be valid anyhow.

It is easy to transition to gmail or Yahoo. You setup mail forwarding in your existing Viasat email. Send everything out through your new account. Eventually the old account fades away. I too still have my old wildblue email, and once in a blue moon will get something forwarded to me from it.

Just trying to provide you what I consider the best long term option to fix your email woes.