Archived and Closed
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OOPS! You no longer have access to MyExede. Please check back again or contact Customer Care [(855) 463-9333] if the problem persists. Tech service seemed flummoxed and said they were looking into it. Finally gave up on Tech and called Customer Service where I received better and more helpful information. Turns out that the Evolution package does not work with the new website - seems like someone at Tech should have been able to tell me that but they didn't seem to be aware. So I went back to the old page wildblue.net and discovered my information was there. The only problem now is that the Usage Meter registers 0 and shows 0 amount remaining. However, scrolling down there is 1GB list in the buy more column. I believe that was done by Customer Service to get me up and running because the day after my package changed my speed was practically nil. Once they did that my speed improved but I am confused about the amount of download/upload time I have available since there is nothing else showing on my account. I am currently enrolled in an online class and will need to do some downloads. I am trying to do that during the "free" period of time but it is not always possible so monitoring is important to me. Also, since this is a new plan for me I would like to keep an eye on things generally to see how this plan works for me. I had an ATT air card with an antenna on the roof of my house as my only way to obtain internet prior to signing up with Wildblue last year. I am accustomed to trying to keep my usage within reason and feel my expectations for this service are within reason as well. On the whole I have been pretty happy with the service. If I don't get a satisfactory answer from Customer Service or Tech I have been calling back until I reach someone who seems genuinely interested in helping and have been fortunate several times to reach someone to really knows their stuff. With this problem though we seem to have hit a dead end and I am hopeful that by putting the information on here I may be able to find someone who can resolve the problem. Thanks~