Problem with computer and Directv, not sure which is messing up not sure how to fix

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OK you have computer on you get the remote control for TV
(DIRECTV) It turns computer off. To get computer on I have to turn tower off and as soon as I do that hit the button on screen to turn screen on and turn tower on right after. I don't like the idea of have to keep turning computer on all the time.
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Vivian Robinson

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  • getting fedup

Posted 3 years ago

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Kaotic Technologies

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it sounds like your directv remote is set radio frequency and it's interfering is the remote short or long does it fit in the palm of your hand or is bigger than the palm your hand?
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Vivian Robinson

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bigger
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Kaotic Technologies

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Hmm ok..thats the older style. Most dont have RF. Its Infra red.

Holy heck you have a weird situation....so saying that when you press the power button on your DirecTV remote that turns off your computer?
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Vivian Robinson

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wow yes and I know it is weird I called Directv since I can't talk to a human at this place I have to email. and I don't like this way of communicating. They are sending a new remote and if this does not work I will be contacting you again. 
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Jacqueline Tierney

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A while back I had a problem with an older box we had and I tried the online chat with Directv and that worked very well though there was a long queue I had to wait in to talk to someone but once I got there they were very pleasant and got the defective box replaced for me.  I also hate the telephone system, drives me insane.  :P    They also automatically emailed a transcript of the chat session which was nice because it gave me a written record of what was said in the chat.
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Vivian Robinson

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yes i have contacted them
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Steve Frederick-VS1/Beam314, Champion

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The newer large remotes, RC64R models do have the RF transmitter, That can be turned on or off if desired, however turning it off only allows you to use the infrared function, you must be in a line of site to your DirecTV box to use it.
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Brad, Viasat Employee

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Hello Vivian,

I'm thinking this could be an RF remote control issue as well with DirecTV just based on the fact that it's somehow interfering with your computer's power (that style of remote doesn't require you to point it at the TV ). I know some remotes have the ability to toggle it off, but that's something you'll have to unfortunately have DirecTV look into since it's their remote. Hopefully the replacement they send you helps!
(Edited)
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Vivian Robinson

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Well they are sending another remote

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