Problem Solved Immediately

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  • Praise
  • Updated 5 years ago
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Once again, in stark contrast to the numbing complaints listed at this forum, I have just experienced a most professional, courteous, and immediate response from ViaSat Customer Service.

Suddenly this morning all I could get from my browser, no matter which web site I clicked on, was a screen telling me that my "Dishnet account [was] currently suspended." Naturally, since I am not a Dishnet subscriber, and knowing that my Exede account is certainly not in arrears, this was disconcerting. I rebooted my computer, the modem, and my router--to no avail. So I called Exede Customer Service and spoke to (I believe) "Lillian." I briefly described the situation and she knew immediately that the problem was an erroneous resetting or configuration of my account having something to do with the LNFZ (which I haven't used in probably two years). While I was on the line she fixed what was wrong, and within a few minutes I was back up and running. Throughout she was courteous, businesslike, and apologetic for the glitch.

Once again, a job well-done by the ViaSat/Exede staff. Thank you.

Photo of David Lampel

David Lampel

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Posted 5 years ago

  • 3
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Diana, Viasat Employee

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Hi Dave, Thank you so so much for the positive review regarding
your contact with our customer service staff. We really appreciate the feedback! Thanks again.

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