Problem connecting mobile phone to my internet

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I have my mobile phone and tablet and my laptop connected to internet but I can't connect granddaughter cell phone to my internet her phone is same as my cell
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Sonya Wiggins

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Posted 1 week ago

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VeteranSatUser, Champion

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Need more context. Can you see the wifi network on her phone? If so, does it try to connect? It could be too many devices are connected. You can only have so many devices connected to a router.
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Diana, Viasat Employee

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Soyna,  Please send an email to explain your issues regarding the cell phone.  Are you referring to a WiFi connection?  Please send an email to viasatlistens@viasat.com with your account and contact information.