Problem and Idea

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  • Idea
  • Updated 5 years ago
Archived and Closed

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I was in the middle of a very important download when all lights on my modem went out then come back on and then lost service a second time. SO I lost all that I had gotten before. I waited for it to come back on for a while but it didn't. I called in to tech support and was told that the system was being updated and they were adjusting the satellite alignment.. OK thats cool.

But how hard would it have been to send notices to users of a planned system Re-alignment so we could have been prepared for this?   
Exede has everyone's e-mail address. So why don't you make use of them? This file I was downloading was about 6gb.

OK so it's a simple solution SPAMMERS do it all the time. Send out notices of such thing that are going to interrupt users service.

What do you think EXEDE?
Photo of DAVE  W4DRA


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Posted 5 years ago

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Photo of Diana

Diana, Viasat Employee

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W4DRA David Abshire Sr., I'm sorry your download was interrupted. Thanks for
reaching out and bringing this to our attention. We always take our customers
input into consideration. I will pass this one along. Have a great
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

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Although RSS feeds are considered obsolete (they aren't) by many as social media sites have grown in popularity, ViaSat should consider using an RSS feed for important announcements (e.g. scheduled maintenance, newly published articles, etc.)

Users can then subscribe/unsubscribe as desired.

In addition, they also offer an additional advantage to those of us on limited data plans. If done right, they provide nice, clean, low data usage summaries of web site changes and links to chnaged articles, etc.. I use them primarily for the news sites using the built-in RSS reader in Outlook (but any reader will do) and get the headlines with a short summary and link to the actual article and can quickly choose what peaks my interest rather than wading through often bloated home pages.   
In my case, I simply get any RSS feed updates that are available when I check my email and determine whether surfs up. In my case it makes sense because the first thing I do when ever sitting down at the keyboard is to check email and take it from there. A time saver when there's nothing new in the world and I don't have anything else to do - it also serves as a reminder to close Outlook, put the keyboard down, put the computer to sleep and go cut the grass.   

So both a suggestion as well as data usage tip... but beware some feeds also deliver content above and beyond summaries - avoid them to avoid any unexpected data usage.
Photo of HMC1940


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Sounds good to me Old Labs.---Have a safe and nice 4th.

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