Pretty happy thus far

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  • Updated 10 months ago
I am a new customer still in my first month of service. I came to Viasat from a very poor DSL system that ran 3 Mb/s down on a good day and only 0.4 or so up. And the DSL modem would lose its connection several times a day and often several times an hour during the evening. I finally decided to give satellite a try even though I had read mostly bad reports about it with the latency issue and things like weather and satellite congestion.

Well, the installation was very smooth and the installer was great to work with. The performance has been much bette than DSL when under the data cap. I originally had the Liberty 25 plan and burned through that data very quickly (8 days). Then things got really slow especially during the evening. We could not longer watch one low-res Netflix show. I decided to bump to the 50 MB plan. That gave us another 8-9 days. However, this time the performance has remained tolerable even when on the Liberty pass or whatever it is called when you have exceeded the cap. We maintained DSL speeds most of the last few evenings (2-4 Mbps) and were able to watch one low-res show. During the day, the speeds far exceed DSL. I just did a speed test and things are working well.

I hope this post doesn’t jinx me, but if this performance remains, the switch from DSL will have been worth it even at twice the cost. For those of us in really rural areas, typically you have only two choices: DSL or satellite. And the DSL provider in my area is one of the lowest rated in the country and I was at pretty much the extreme distance that DSL can run (17,920’ from the hut) so not only was the communication performance poor, but the customer service was abysmal.

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Voyager

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Posted 10 months ago

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Old Labs (VS1-329-L12FZ)

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That's curious -  as I understand it for Liberty Plans, the amount of priority data you have shouldn't affect how priority pass behaves once you do exceed your plan's priority data. The amount of priority data just provides you with a larger cushion until the Liberty Pass kicks in (throttling and (de)prioritization).

If it was originally during the holiday period, it may have been attributable to the greater congestion we've all come to expect and experience then. We've transitioned past the holiday slow down at this time and performance is dependent upon which service area (beam) you're assigned and how many subscribers are there with you. I get by on the Liberty 12GB plan but leverage the 0300 - 0600 free zone for any heavy data lifting. I rarely go into Liberty Pass, but even with priority data left during the evening hours things slow down dramatically and even more so during the recent holidays.

But I'm one of the fortunate ones who can shift my usage to non-peak hours as needed - others aren's so lucky and need prime time usage.
(Edited)
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Voyager

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That is my understanding also.
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fmj77

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Good to hear that Viasat is working good for you. A proper installation makes a world of difference.
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Voyager

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No doubt. The installer worked well with me and was willing to install the dish temporarily on a wood platform he quickly screwed together to see if an existing buried RG-11 cable could be used. The cable worked fine, even though it wasn’t copper core as Viasat “requires”, and this allowed me to put the satellite on my workshop rather than my house with no trenching required. I finally got to use that spare cable after it has been in the ground for 19 years.
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fmj77

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I believe many of the problems customers encounter are due to bad installations. A neighbor of mine had Viasat installed a couple of years ago and lost service after a bad thunderstorm with high winds. Turned out that the installer had just buried the pole in the ground without a concrete block. Sure enough, the dish had shifted out of alignment due to the wind.
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Voyager

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I am sure that is true. My installer seeemd very conscientious and my dish is bolted to the side of my workshop and has two braces to the arm. I think it would take a pretty hard hit to move it much. And it is on the southeast corner which is generally the leeward side when the winds are high. Our high winds here tend to come from the northwest.
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Dio Brando

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Excellent to hear you having good service thus far. It's nice to see praise once in a while. The 19 year buried RG11 definitely concerns me as a tech, but if it works then so be it.
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Voyager

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Well, as a retired EE and the one who installed the conduit and cable and did the terminations, it does not concern me at all.