Preparing for Hurricane Irma

  • 1
  • Announcement
  • Updated 6 months ago
  • (Edited)
Once again the coastal U.S. has a big hurricane bearing down on it, so here's a quick update from our network guys about your internet service:

Viasat does not have any of our big antenna ground stations in the path of the storm, so any outages you might experience will likely be related to heavy rains or the dish on your home getting blown off alignment. Our outside equipment is designed to handle very high winds, but Irma sounds like a doozy. After the storm passes, you should inspect your dish to see if it looks OK. If you notice your service has degraded, give us a call so we can check to see if there's an alignment issue. 855-463-9333. If your dish has been destroyed or damaged due to wind or water, give us a call at that number when you can and we'll work with you to take care of the situation.

We want to offer our best hopes that all of our many Exede (and WildBlue) customers in the area emerge from the storm safely.
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Alex, Viasat Corporate Communications

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Posted 6 months ago

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Bev, Champion

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Yes, the main thing is stay or, get safe if you are in the path of Irma. I've got relatives that have already evacuated and, they have lived in the Dayton Beach are for 40 years and never evacuated before. You know it's bad when people like that feel they must evacuate.
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Diana, Viasat Employee

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Hi Bev,  This is very nice of you.  Have a great weekend!
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James Irvin

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Where are the ground station/NOCs. I've lost track. Denver and one of the Dakotas?
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Bev, Champion

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The Gateway locations are:
Albuquerque, New Mexico
Amarillo, Texas 
Anchorage, Alaska
Boise, Idaho
Bozeman, Montana
Englewood, Colorado
Ellis, Kansas
Fort McMurray, Canada
Green River, Wyoming
Juneau, Alaska
Kapolei, Hawaii
Lovelock, Nevada
Milford, Utah
Sanderson, Texas
Saskatoon, Canada
St. Johns, Canada
Summerset, South Dakota
Tornillo, Texas
Tucson, Arizona
Winnipeg, Canada

Then Denver,Colorado and Salt Lake City, Utah both house servers that I know of off the top of my head.
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Steve Frederick, Champion

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James, here is a link to the ViaSat 1 beams and associated gateways.