We live on the central coast of California and have had Exede for three months now. Ordering was a breeze; installation was professionally done by a company in Mountain View. The installer was efficient and answered all questions regarding our Apple machines. One week later we had our Exede voice up and running - again we installed all devices and within thirty minutes were on calling family. Just this past week we ordered the Verizon Samsung Extender. It was ordered from our Verizon account so it arrived pre-programmed with Mac address, etc. Plugged it in and used the twenty foot mini coaxial cable and presto we had bars on the device. Calling and receiving calls is like being in town. The quality of the sound is excellent. I highly recommend this extender - it just works. We are so happy with the Exede experience!