Praise

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  • Praise
  • Updated 1 year ago
Glad to note that the issue of slow speed has been resolved. Did exactly what Brad suggested by emailing viasatlistens@viasat.com and reaching out by calling 855-463-9333. Viasat resolved the slow speed issue!!! Good for them for listening!!!
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Troy Carter

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Posted 1 year ago

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Harvey Mueller

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Glad you got it resolved. What was the culprit?
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Stephen Rice, Champion

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I used to work with a guy who would put this in the notes for his work orders after finishing a job.

Problem:  broke
Solution:  fixed
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Michael McDowell

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When I worked as an electrician at a GM plant, we used to tell people "We don't explain 'em, we just fix 'em"
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VeteranSatUser, Champion

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Yes. No explanation will be given. And speeds could slow down again at times. It happens.
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Troy Carter

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The culprit was an overloaded beam. Changed out equipment and went to the new Viasat 2 satellite. Problem solved, for now...
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VeteranSatUser, Champion

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Well... yea.  That is the problem for a lot of us.  lol

I am sure you will be fine for quite some time on Viasat-2.  Unfortunately, it has limited availability, is expensive, and even if you manage to get a lower, cheaper plan on it, the plans are inferior to the 150GB "unlimited" or Freedom plans, that are no longer available.

Please keep us posted on how it works for you. 

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Stephen Rice, Champion

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Thats pretty awesome that you got moved from a congested beam to Viasat 2.  Did you have to make another two year commitment or was this on the house?
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Troy Carter

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Oh no, not on the house, a new two year commitment
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VeteranSatUser, Champion

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That's what I would expect.

Not really the answer or solution I am sure some were looking for, but I a m glad you are :) now.
(Edited)
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Stephen Rice, Champion

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That stinks but at least you got off of your congested beam.  The way Viasat seems to be going with Viasat 2 installs, its going to be a long time before you have to deal with congestion again.  Its a good thing Viasat 3 is just around the corner.
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VeteranSatUser, Champion

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What plan did you get Troy?
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VinylHanger

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With Viasat-3 "just around the corner", I suppose it is time for us to all start getting excited about all the really awesome plans they will have.  Man, I bet it is going to be soooo amazing.

Oh, wait, I just dropped my sarcasm smilie.

Should I go start a "So... what are you hoping to see on the new viasat-3 plans", thread?  :^ )
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Troy Carter

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Bronze 12
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VeteranSatUser, Champion

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So you got the lowest price plan with low resolution video, but on Viasat-2.

Interesting. Thanks
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Bradley

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What was your local pricing for the plan if you don’t mind me asking?
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VinylHanger

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Bronze doesn't seem to even be worth it..  I suppose if you don't stream at all, it might be.
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Old Labs (VS1-329-L12FZ)

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Bronze is the lowest cost option if you want/desire immediate relief from current congestion problems on Viasat-1 in most service areas. If it encourages more shifts to Viasat-2 from Viasat-1, all the better for those remaining on Viasat-1.

Different strokes, different folks...

If it were my only option, Bronze 12 would be a good fit for me as the lowest cost option having little real need for streaming. What little video I do is downloading not streaming and offloaded to non-peak hours and more importantly my free zone. Even then majority of my usage is during non-peak hours and not subject to severe congestion even when Liberty pass kicks in.

But Liberty 12 (i.e 12 GB not speed) is still better for my circumstances particularly is folks actually start moving off of Viasat-1 in response to the lure of "unlimited data". Plus I don't have a monthly lease so effectively $30 cheaper than Bronze. No real incentive for me to move to Viasat-2 (Liberty offers me more flexibility for my unique needs at a substantially lower price).   

VeteranSatUser: Bronze 12, Silver 25, Gold 30 as well as Gold 50, and Platinum 100 are all being promoted as available on Viasat-2 on the Viasat Retailer Support site (as the roll out trickles).

Bradley: Unlimited plan pricing is currently identical across all beams/satellites (subject to availability):

 

Even Gold 30 is offered and regularly priced at $150 on both Viasat-1 and Viasat-2 (further evidence we don't really pay for speed).

The exceptions are Bronze 12, Silver 12, and Gold 12 all priced at $5 per month cheaper having no built-in WiFi - you pay $5 per month for the WiFi on other plans, not speed. It should be Viasat has never directly sold speed (it's hyped it as most ISPs do) - if they did there would be no need for an "up to" and there could be a guaranteed minimum  - speeds are not and never have been guaranteed.

Throw in the Liberty Plans recently reintroduced on Viasat-1 from the Viasat Retailer Support site and it covers all current, active plan offerings.

Whether these show up for existing customers on their account pages is another subject altogether. Perhaps this is now the new "scripted" solution for those calling in to complain about slow speeds on Viasat-1 - we'll move you to Viasat-2 in exchange for a new two year commitment and giving up your existing plan's terms of course ;)
(Edited)
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Bradley

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Thanks. I wasn’t sure about pricing this time. Prices for the same plans on ViaSat 1 differed greatly across various beams.
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Old Labs (VS1-329-L12FZ)

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Not anymore (at least for now) - pricing for new customers appears consistent across the board although availability varies - and Liberty plans appear to be the norm for now on Viasat-1 - if you like your plan you can keep your plan ;)
(Edited)
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VeteranSatUser, Champion

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It's good they are standardizing prices. That made NO sense to the consumer, despite some of the ridiculous arguments put forth here. When you have one person that can pay $99 and ten miles away you have another person paying $150 for the same thing, try to explain that to a customer.
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Harvey Mueller

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So in the new plans, what does Unlimited mean? Has it been re-defined from 150 Gb priority data?
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GabeU, Champion

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"May prioritize your data behind other customers during network congestion" after 40, 60, 100 and 150GB for the Bronze, Silver, Gold and Platinum plans, respectively.  
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VinylHanger

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Is the platinum plan now 150 gigs?
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Old Labs (VS1-329-L12FZ)

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Yes, Platinum was always 150 GB data usage threshold before prioritization occurs.

The other unlimited plan data usage thresholds before prioritization changed on February 13, 2018 just in time for Viasat-2 services naturally and as described at:

https://www.exede.com/documents/master/unlimited-data-policy.pdf

So if you like your 150 GB threshold you get to keep it -  except you also get to stay on Viasat-1 since the 150 GB thresholds are no longer offered except for Platinum (and of course those grandfathered into 150 unlimited data plans and Freedom).
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VinylHanger

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Man, it is so convoluted. We're good where we are I suppose. More speed just means you use it up faster.

Though, for nearly the same price, and the chance that there won't be congestion for a while, it might almost be worth it. However, at 200 dollars, you are heading pretty close to a car payment or the utility bill for the month.

I think downloading when you can, and just doing things besides watching Netflix is a better way to go.

Now that we are gettiby ready to hit the busy season, I don't have much time to relax anyway.
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VeteranSatUser, Champion

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Platinum Plan basically provides what the Freedom use to a few years ago, except with more speed and no hard cap. But of course it costs 100% more.

As Old Labs said, they significantly cranked down the priority data levels when Viasat-2 came online. Disappointing, to say the very least, to a number of us on here.
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Brad, Viasat Employee

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awesome! Glad it worked for you.

That may not be a desirable solution for EVERYONE but some areas it might definitely be worth it jumping over to ViaSat-2. Granted it does come with an agreement but if you're in an area that won't be seeing cable or DSL anytime soon this might be a very beneficial move depending on where you live. Obviously I would certainly not advise that if you're on a classic plan that will benefit you more by staying but I and my teammates are more than happy to talk it over if you want to drop us a line at viasatlistens@viasat.com
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TheCatWillStrike

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Our speeds are a lot better now. And that's on viasat 1. And a lot of kids are on spring break as far as I know. I don't know if they are getting faster because we live in NY state and here they are rolling out wired broadband to more and more people. Which people would essentially switch to that as that comes available.