Praise

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  • Praise
  • Updated 4 months ago
Glad to note that the issue of slow speed has been resolved. Did exactly what Brad suggested by emailing viasatlistens@viasat.com and reaching out by calling 855-463-9333. Viasat resolved the slow speed issue!!! Good for them for listening!!!
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Troy Carter

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Posted 4 months ago

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Harvey Mueller

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Glad you got it resolved. What was the culprit?
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Stephen Rice, Champion

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I used to work with a guy who would put this in the notes for his work orders after finishing a job.

Problem:  broke
Solution:  fixed
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Michael McDowell

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When I worked as an electrician at a GM plant, we used to tell people "We don't explain 'em, we just fix 'em"
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VeteranSatUser, Champion

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Yes. No explanation will be given. And speeds could slow down again at times. It happens.
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Troy Carter

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The culprit was an overloaded beam. Changed out equipment and went to the new Viasat 2 satellite. Problem solved, for now...
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VeteranSatUser, Champion

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Well... yea.  That is the problem for a lot of us.  lol

I am sure you will be fine for quite some time on Viasat-2.  Unfortunately, it has limited availability, is expensive, and even if you manage to get a lower, cheaper plan on it, the plans are inferior to the 150GB "unlimited" or Freedom plans, that are no longer available.

Please keep us posted on how it works for you. 

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Stephen Rice, Champion

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Thats pretty awesome that you got moved from a congested beam to Viasat 2.  Did you have to make another two year commitment or was this on the house?
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Troy Carter

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Oh no, not on the house, a new two year commitment
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VeteranSatUser, Champion

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That's what I would expect.

Not really the answer or solution I am sure some were looking for, but I a m glad you are :) now.
(Edited)
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Stephen Rice, Champion

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That stinks but at least you got off of your congested beam.  The way Viasat seems to be going with Viasat 2 installs, its going to be a long time before you have to deal with congestion again.  Its a good thing Viasat 3 is just around the corner.
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VeteranSatUser, Champion

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What plan did you get Troy?
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VinylHanger

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With Viasat-3 "just around the corner", I suppose it is time for us to all start getting excited about all the really awesome plans they will have.  Man, I bet it is going to be soooo amazing.

Oh, wait, I just dropped my sarcasm smilie.

Should I go start a "So... what are you hoping to see on the new viasat-3 plans", thread?  :^ )
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Troy Carter

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Bronze 12
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GabeU, Champion

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"May prioritize your data behind other customers during network congestion" after 40, 60, 100 and 150GB for the Bronze, Silver, Gold and Platinum plans, respectively.  
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VinylHanger

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Is the platinum plan now 150 gigs?
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Old Labs

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Yes, Platinum was always 150 GB data usage threshold before prioritization occurs.

The other unlimited plan data usage thresholds before prioritization changed on February 13, 2018 just in time for Viasat-2 services naturally and as described at:

https://www.exede.com/documents/master/unlimited-data-policy.pdf

So if you like your 150 GB threshold you get to keep it -  except you also get to stay on Viasat-1 since the 150 GB thresholds are no longer offered except for Platinum (and of course those grandfathered into 150 unlimited data plans and Freedom).
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VinylHanger

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Man, it is so convoluted. We're good where we are I suppose. More speed just means you use it up faster.

Though, for nearly the same price, and the chance that there won't be congestion for a while, it might almost be worth it. However, at 200 dollars, you are heading pretty close to a car payment or the utility bill for the month.

I think downloading when you can, and just doing things besides watching Netflix is a better way to go.

Now that we are gettiby ready to hit the busy season, I don't have much time to relax anyway.
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VeteranSatUser, Champion

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Platinum Plan basically provides what the Freedom use to a few years ago, except with more speed and no hard cap. But of course it costs 100% more.

As Old Labs said, they significantly cranked down the priority data levels when Viasat-2 came online. Disappointing, to say the very least, to a number of us on here.
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Brad, Viasat Employee

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awesome! Glad it worked for you.

That may not be a desirable solution for EVERYONE but some areas it might definitely be worth it jumping over to ViaSat-2. Granted it does come with an agreement but if you're in an area that won't be seeing cable or DSL anytime soon this might be a very beneficial move depending on where you live. Obviously I would certainly not advise that if you're on a classic plan that will benefit you more by staying but I and my teammates are more than happy to talk it over if you want to drop us a line at viasatlistens@viasat.com
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TheCatWillStrike

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Our speeds are a lot better now. And that's on viasat 1. And a lot of kids are on spring break as far as I know. I don't know if they are getting faster because we live in NY state and here they are rolling out wired broadband to more and more people. Which people would essentially switch to that as that comes available.