Possible New Customer with satellite question

  • 1
  • Question
  • Updated 7 months ago
  • Answered
Hello folks,
  Was considering switching from hughesnet to Exede. But first, is there a way to find out which satellite/beam I'd be on to see if there are any issues. No use in jumping the fence if the grass isn't any greener to be honest. And help would be much appreciated. Thanks!
Photo of Terry

Terry

  • 20 Posts
  • 1 Reply Like

Posted 2 years ago

  • 1
Photo of J&J

J&J

  • 1772 Posts
  • 1077 Reply Likes
 
You asked a question and now it's been an hour, nobody's talking, so I will.

OK, here's the deal.  Right now Exede, a service of ViaSat, is operating on the ViaSat-1 satellite.  It has 72 fixed beams and it is operating at near full capacity right now.  If you subscribe now, you will be serviced by one of those beams, the exact one depends on your location.  Some of the beams are operating at fulfilled capacity at all times, so speeds can be 'below rated' most of the day.  Some beams are operating at below capacity except during the busiest part of the day so speeds there can be 'at rated' most of the time.

ViaSat has built and launched a new high capacity satellite (ViaSat-2) that will become operational in February.  That satellite has the capacity to deliver consistently 'at rated'  speeds to all customers.  It has no traditional beams, rather a giant footprint antenna and directable spot beams for dedicated data intensive events such as the Olympics where a specific concentration of power is need.

If you switch to Exede now, you should expect your data speed to fluctuate by the times of the day.  You may not notice your maximum speed is reduced depending on your Internet activities during those times.  The ViaSat-2 satellite will relieve the congestion now seen on ViaSat-1.  The speeds you will experience after ViaSat-2 becomes operational will be steadily 'at rated' or above for the plan you subscribe to.

To learn more about the conditions presently being experience by others, post your location, no closer than your local postal zip code. Perhaps someone from that general area will respond.

I do not believe you will have any lasting regrets for subscribing to Exede.
 


 
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3175 Reply Likes
You might want to wait a few more months before the new satellite comes online. A lot of what we know and understand about Exede will change then.
Photo of Bradley

Bradley

  • 1279 Posts
  • 416 Reply Likes
Hughesnet has partnered with OneWeb. While Exede is the better company right now, keep an eye on these low orbit constellation companies. In less than two years, satellite internet is likely to be enviable to a lot of terrestrial companies. In the next two years, Exede is the winner.
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
Terry, here is the Viasat 1 beam map: http://www.wildbluetools.com/content/dealer/capacity/images/exede-beam-map560.png

I would make the switch now, even knowing you will be on Viasat 1. When Viasat 2 comes online, that's going to take some of the load off of VS 1 in the first few months so, you may not need to be on VS 2 at all. many of the new plans will be offered on both satellites.

Beyond that, Viasat 3 is projected for 2020, that array is already being built. All new technology, outstripping anything Hughesnet can offer by a good 10 years. You want a company that keeps launching more dinosaur satellites or, you want one designing, building and, launching new, more advanced satellites?

Check out the blog on the satellites: https://www.exede.com/blog/viasat-2-satellite-numbers/
https://www.exede.com/blog/status-update-viasat-2-newest-satellite/
https://www.viasat.com/news/going-global
Photo of Brad

Brad, Viasat Employee

  • 3429 Posts
  • 1284 Reply Likes
Terry you can also email us at exedelistens@viasat.com and we can probably answer any questions you may have about the service
Photo of Terry

Terry

  • 20 Posts
  • 1 Reply Like
Thanks Brad. I've just finished reading the links about ViaSat-2.  I'm thinking if I join now, there might be a possibility of having to switch to the new satellite. I'm not sure yet. My zip is 38468. I bridge the TN 236 Sat and an AL Sat 334. So it's a close call as to which beam I'm on. But I'll email my questions to be safe. Thank you for the help!
Photo of Michael McDowell

Michael McDowell

  • 632 Posts
  • 238 Reply Likes
I'm in zip 38485, midway between Waynesboro and Colinwood.  I'm on beam 334.  Just did a speed test, getting 18 Mbps down 2 Mbps up.  Liberty 25 plan.
(Edited)
Photo of Terry

Terry

  • 20 Posts
  • 1 Reply Like
That's nice Michael. I get an average 27mbps and .25mbps upload with Hughes. BUT, the download speed has issues. It's not steady and it is still difficult to watch a yo utube video. Kinda sucks. Thanks for the info.
Photo of Robert McDermott

Robert McDermott

  • 1 Post
  • 0 Reply Likes
Dear Michael McDowell - It would appear that we're neighbors as I also live between Waynesboro and Colinwood in the Three Churches Road area. The only thing available to me is satellite internet and I've been weighing the decision between Hughes Net and Via Sat. I know a few Hughes Net subscribers, some who like it and some who cuss it, but to date I haven't found any Via Sat subscribers (are even anyone who's heard of them). What I know about satellite internet you could put in a thimble and still have room for my brain. Any help and advice appreciated. Best - Bob McDermott
Photo of Diana

Diana, Viasat Employee

  • 2371 Posts
  • 461 Reply Likes
Thank you members and champions.  Your opinions are feedback are invaluable and helpful to everyone.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3175 Reply Likes
I am pessimistic about this whole low orbit satellite idea. It sounds great, but satellite internet as a whole is a niche market. To invest in all these low orbit satellite will takes lot of capital and just not sure how much demand there is for it. Between Hughesnet and Viasat there are what? 2 million subscribers? That is not a lot in the grand scheme of things.
Photo of Bradley

Bradley

  • 1279 Posts
  • 416 Reply Likes
When they offer 1 Gbps speeds and dsl and cable haven’t upgraded their infrastructure to do the same, the demand will be there.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3175 Reply Likes
Perhaps. But I wouldn't risk investing my money In that technology at this time.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3105 Posts
  • 1989 Reply Likes
Terry, here is another Exede beam map which might give you a better idea of the beam that currently serves your area. https://www.northlc.com/_images/beam_priority_map.png
Photo of Terry

Terry

  • 20 Posts
  • 1 Reply Like
Thanks a bunch for all the great responses. Looks like I'd be in the 334/326 beam area. Southern central TN. Looks like the TN beam, 326, would be loaded down a bit more since the AL beam, 334, have several more in the area that could spread out usage. But I'll email who Brad suggested and double check. 
   I do like the fact that Excede is willing to continuously to keep it's customers bathed in newer technology. And I'm willing to pay for better service. Thanks again. I'll keep you all updated if I make the move. 
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3175 Reply Likes
Keep in mind Terry that map is for Viasat-1. There will be a different map with Viasat-2. Also, with Viasat-1 you will basically be getting the same technology you have with Hughesnet today. Viasat-2 is going to be completely revolutionary and on a whole new technological platform. Think of it as Viasat-1 and Hugesnet are an iPhone 4, Viasat-2 will be an iPhone 10. I know people say you might be fine with Viasat-1, but which iPhone would you want :).
(Edited)
Photo of Terry

Terry

  • 20 Posts
  • 1 Reply Like
Very good point. So basically ViaSat-1 And 2 will be two totally different services? And I can choose from either One? Yeah I think I'll just wait and see. I thought when ViaSat-2 came out, if you were in its coverage are, it was an automatic upgrade. I did read where it's different equipment.
Photo of Bradley

Bradley

  • 1279 Posts
  • 416 Reply Likes
Same company, but probably better plans on ViaSat 2. I hope it will improve plan offerings on ViaSat 1 as well. No lose situation.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3175 Reply Likes
Yes different equipment. There are other differences too. It won't necessarily be a different service but Viasat-2 has capabilities that far exceed what Viasat-1 can do. To put it another way, the latest Hughesnet satellite was basically a clone technology wise of Viasat-1. Nothing new or original. Viasat-2 is based on a new proprietary system that will be unique. Now that is a double edged sword. New tech = new challenges and problems to solve to get the bugs worked out. However, that also means you will get the latest and greatest and benefit from what it has to offer.
Photo of Terry

Terry

  • 20 Posts
  • 1 Reply Like
I see. So I will wait until after the new year and see if I can get the ViaSat-2 option in my area. They are already offering unlimited in my area,  which I'm extremely excited about. Even with the 150GB minor cap and a possibility of getting prioritized, hughes doesn't come close to that. I did email and ask hughes if they were going to offer unlimited because Excede does,  and of course the answer was no way. As a matter of fact, a hughes senior person said that Excede was bleeding customers to hughes. I replied in a "to blunt" response of BS. I might have been born at night, but it wasn't last night. 
   Anyways, again thanks for the advice and info. I'll ponder on whether I can deal with three more months of hughes vs getting on Excede now and a possible upgrade in the  near future. I have a feeling, that when ViaSat-3 is launched, hughes will almost vanish. There are many unsatisfied customers according to the blogs. 
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4366 Reply Likes
Actually, that may not be total BS (just a spin on the facts) - during the the quarter ending September 30, Exede ViaSat shed some 36,000 residential subscribers while Hughes added some 53,000 subscribers. Total ViaSat subscriber counts stand at 589,000 while Hughes stands at 1.14 million (a relatively small US satellite market overall).

Right now ViaSat's churn is higher than normal - subscriber count is down from a high 696,000 in June 2016. Hughes enjoys a capacity edge but that will soon change when ViaSat goes from bandwidwith-constrained to bandwidth-rich and the pendulum starts swinging back in the other direction.

From the ViaSat Quarterly Earnings Call:

Our Consumer business continues to be constrained by available bandwidth on ViaSat-1 and the legacy satellites, as well as by growth and bandwidth usage in our in-flight connectivity and Government applications. But we know when ViaSat-2 enters service, about three months from now, from today, we'll go from being bandwidth-constrained to a bandwidth-rich environment.

Regardless, wait and see... anything you read/hear from here is speculation unless coming from a ViaSat employee... is there a reason for optimism? Certainly.




(Edited)
Photo of Bradley

Bradley

  • 1279 Posts
  • 416 Reply Likes
The government is stealing my internet. I wonder if beams with military bases experience higher “congestion”?
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4366 Reply Likes
Only in and around Area 51 where Exede Brian is being held hostage...

 
Photo of Bradley

Bradley

  • 1279 Posts
  • 416 Reply Likes
I thought that was the real headquarters for Exede and Colorado was a cover story?

Nice pic BTW lol.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3175 Reply Likes
Yea. Brian was a marketing mascot a few years ago. He sort of got phased out as he never really caught on. Honestly, I think he got tired of us and went back home...to whatever planet he came from.
(Edited)
Photo of Stephen Rice

Stephen Rice, Champion

  • 2667 Posts
  • 1395 Reply Likes
I was afraid of aliens when I was a little kid.  Now I just call them undocumented immigrants and I sleep a lot better at night.
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
Maybe Brian got lonely and shacked up with some single customer in some rural location and, we just don't hear from either of them anymore.  xD
(Edited)
Photo of Brad

Brad, Viasat Employee

  • 3420 Posts
  • 1283 Reply Likes
It was very emotional and was like the ending of E.T. but instead of telling us be good he started talking about ViaSat 2
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
So that's where y'all learned to build that thing. I always thought it was too advanced for humans to figure out LOL.
Photo of Alex

Alex, Viasat Corporate Communications

  • 674 Posts
  • 304 Reply Likes
Y'all should know the whole story.

The Boy Who Wormholed His Way to Earth: Brian’s back story

 

Who is Brian, the alien who fell to Earth bearing Exede Internet? Why does he eat cats? Is he really an ‘exchange student?’ How did he come to be living at the home of the Bigsford-Cunninghams? What drives his insatiable appetite? Will he ever learn table manners? Where are his parents? How did he come by the Exede technology? Does he speak?

It may be simple to conclude that Brian the Alien is a child, but he’s actually quite old in Earth years. He came here from the Q27 Quadrant while selling high-speed Internet planet-to-planet for the ζ (unpronounceable symbol) club at his school — roughly the equivalent of selling popcorn for the Boy Scouts here on Earth. The fundraiser involves use of his dad’s Quark-O-Matic — a wormhole generator as common as a toaster on his home planet, ξ (unpronounceable symbol roughly translated as “Makh”).

Looking to make his last sale of the day, Brian mis-keyed some coordinates and came through a wormhole that opened right near Snowmass, Colorado nearly 10,000 years ago. He discovered rather quickly that the Ute people in the area at the time had no desire for high-speed Internet (or much in the way of electricity, for that matter), but when he returned to go back through the wormhole, he found it had closed, and then he dropped the hand-held wormhole activator into a stinking pit of tar and bones. Taken in by a family of mastodons (or mammoths — he could never tell the difference), Brian lived in primitive bliss for several decades until he decided to go dormant in a cave and wait things out. Millennia passed, his cave was covered with silt, clay, tar and expired megafauna, and it wasn’t until the excavation of the “Snowmasstodon” site in 2010 that Brian was awakened, good as new, to return to his fundraising activities.

Happily, he found that during his rest, Earth had indeed developed things necessary to his mission: electricity, the Internet, etc. He made his way to Englewood, Colorado where he found some people who were happy to help spread the word about his high-speed Internet technology. He called it Morgflabørg Wipflit; the Earthlings called it “Exede.”

Still a child at heart, Brian was taken in by a kind family in a nearby suburb, where he was given the name “Brian” and introduced as an “exchange student” from Estonia. The Bigsford-Cunninghams later adopted him and learned to cope with some of his many eccentricities.

A few things to know about Brian Bigsford-Cunningham

• Brian’s home planet of Makh was destroyed when the star at the center of its solar system went supernova. Young Makhans, however, have the emotional range of starfish, and grieving isn’t a big thing for Brian.

• Brian’s enormous appetite stems from his many thousands of years in his dormant phase. Makhans have the ability to shut down their entire body for indefinite periods of time, but takes many Earth months for them to fully rejuvenate themselves.

• Brian can talk, but the sounds of his native tongue is extremely painful to humans, so he prefers to remain mute most of the time. He is learning some words of English, although the sounds of his rudimentary utterances did cause some aural bleeding to those around him.

• A cat-like creature on Makh is a food staple for Brian’s people, so it’s been tough for him to resist making a meal of Mittens. Even so, he is learning to adapt by eating other things. In fact, Mrs. Bigsford-Cunningham has yet to find anything he won’t eat.

 

 

Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3175 Reply Likes
Looks like the interns were being very creative one day :)
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
Who knew, Exede fanfiction = cool beanz. Thanks for posting that, Alex.
Photo of Bradley

Bradley

  • 1279 Posts
  • 416 Reply Likes
Lol. Now that’s creativity.
Photo of Alex

Alex, Viasat Corporate Communications

  • 674 Posts
  • 304 Reply Likes
That was me making all that up. Harkening back to my days at SyFy. :)
Photo of J&J

J&J

  • 1769 Posts
  • 1077 Reply Likes
 

OK, first came the facts, and now the plausible denial. Pretty tough to put that cat back in the bag eh?

Ya know Alex, once something gets out on the Internet, it never  goes away.
 
 
Photo of J&J

J&J

  • 1769 Posts
  • 1077 Reply Likes
 

Hey... I didn't do that, and why is it allowing me to "like" my own post?
 
Photo of Alex

Alex, Viasat Corporate Communications

  • 674 Posts
  • 304 Reply Likes
GetSat acting weird today. I deleted the dupe.
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
Alex, you should write more Exede fanfiction, you're good. :)
Photo of Bradley

Bradley

  • 1279 Posts
  • 416 Reply Likes
Yea. Maybe some short stories. Make it a self-help section. Exede Brian shows you how to check your data usage when you support his fundraising....
Photo of J&J

J&J

  • 1769 Posts
  • 1077 Reply Likes
 
I wish Alex would tell us more about the time it became obvious that ViaSat-2 was on a collision course with it's space neighbor and Mark Dankberg was there screaming,  "NO NO NO, hard left, hard left!"
 
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
Or maybe about that time Brian went totally crazy in the office when someone accidentally left the Secret Sauce where he could reach it and, he drank the whole 5 gallon barrel of it. :P
Photo of Matt B

Matt B, Viasat Employee

  • 955 Posts
  • 484 Reply Likes
*pulls out the popcorn*

Let's hear some more!!
Photo of Terry

Terry

  • 20 Posts
  • 1 Reply Like
I'm in the wrong business. You all are having way to much fun. I'm jealous. But holy smokes, I'm loving this.