POP3 eMail has stopped working

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  • Problem
  • Updated 1 year ago
  • In Progress
I've been connected to Wildblue.net eMail for ten years or so. Everything has worked fine until yesterday. Email on both my account and my wife's account has stopped working. I can use webmail, but do NOT prefer to. I have changed nothing in my Outlook mail settings, and have checked to make sure they are still set up correctly. When I check mail, I get a notice saying "operation timed out waiting for a response from the receiving (POP) server. HELP!
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Russ Harper

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  • in need of help!

Posted 1 year ago

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Diana, Viasat Employee

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HI Russ, Please review the POP/IMAP setting for Exede and WildBlue email. Here is the link 

http://help.exede.net/articles/General/POP-IMAP-settings-for-Exede-and-WildBlue-email

Also check for a virus or malware.  We have made no changes to the email client.

You can also call Exede Customer Care at 855.463.9333 for immediate assistance or send an email to exedelistens@viasat.com.