Archived and Closed
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1. You can't update your personal details on-line. Phone number should be easy to change.
2. There seem to be multiple entities under the banner of ViaSat and each have different software and unintegrated systems. Having worked in the software business many years, that's management's failure to invest properly in software (too cheap to do it right).
3. Performance with TCP intensive apps (chatty apps) is poor. The 800 ms latency times kills a chatty app.
4. you can't see data usage by day. I know customer service reps can as one shared data with me on one occassion. Why not share it with users (again, poor management and taking the cheapest option every time).
Today, we received the "you're out of data" (with ten days left) and I used the email to hit the "call" button and got somone named Sard (or similar) with SLV1685 as his number. He is just plain awful. Having had large customer service groups report to me in the past, I aggressively removed people like this, but Exede seems to do the opposite.
Why doesn't the automated system pass information (phone number - which I can't change - pass code, etc) to the customer service tech. It's the sign of a poor system (and feeble management) again that you have such customer-arrogant systems.
I think I have a solution now that 4G LTE is around and available. I'm going to acquire one of the MyFi boxes and if that works like I think it will, good bye Exede and I'll advise anyone and everyone I know to do the same.
Exede = high price, mediocre performance and terrible support.