poor speeds

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  • Problem
  • Updated 3 years ago
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have had verry poor speeds teck alighned dish speed drops to 2.4 megs its slower than i used to get on phone conection used to get with nearest phone office over 12 miles away
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John

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Posted 3 years ago

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Exede Lindsey

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Hi john, I’d be happy to review your speeds to see if we can get this problem fixed. Please send us your account and contact info to exedelistens@viasat.com. Thank you. 
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John

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well thanks for your offer to help have had 2 service calls this week first one aligned dish assured me everything was ok second one yesterday replaced modem and realigned dish and am getting speeds as low as 2.4 megs   why don't you admit that you sold us something and then resold it to more new customers you are oversold in almost all of Virginia  you  need to quit all the bs and quit making excuses  the new satellite for next year should have been put up before you over sold this one
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Old Labs (VS1-329-L12FZ)

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I'm in Virginia also (Beam 329) and frequently see speeds that low during peak usage periods (5:00 PM to 2:00 AM). During extended holiday periods such as we're in right now, I'll see slower speeds during the day time. Speeds have always been advertised as up to 12 Mbps but you'll only see those with large downloads during non-peak hours. Speeds will always fluctuate based on then current network conditions.

Not really oversold in my opinion but basing that on my experience with Wildblue from 2005 - 20012 which was definitely oversold within a couple of years after subscribing to the point that it was only useful for checking email which would be completed while having breakfast, lunch or dinner and available on returning.

P.S. I actually have a better option available but don't find paying Comcast $6500 to run cable just under a half mile very attractive - that's a heck of an installation fee.

At the same time, ViaSat needs to continue to grow revenue in order to launch that new satellite and remain profitable from their shareholders' persepctive  - at the very least they've done a better job at not overselling when compared to Wildblue Communications prior to its being acquired by ViaSat. Not apologizing for ViaSat - just being realistic with my expectations.    
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