poor speed this week

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  • Updated 3 years ago
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download speed last two days 12-16Mbps but upload is hanging around 0.23Mbps. Keep going back to my phone for hotspot internet connection. Speeds are hooked direct to ethernet modem and not through wifi router which has the same speeds. What's up with Exede this week?
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Corky

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Posted 3 years ago

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Exede Lindsey

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Hello Corky, 

Please send your account and contact info to exedelistens@viasat.com. I would like to review your account concerning these slow speeds and research what could be going on. Thank you 
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Corky

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Lindsey - Thank You very much for pushing my problem through your system and resolving the issue.  You did a fantastic job and I really appreciate it.
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Exede Lindsey

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No problem at all Corky, glad I could help! Feel free to send us an email at exedelistens@viasat.com and we will be happy to assist if any future issues arise
(Edited)
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Corky

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information has been sent.  Thanks
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Corky

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Providing additional background.  We have 2 MacBooks, 2 Ipads that have been used for speedtest with and without router.  All get effectively the same speed the last 2 days.  I have unplugged modem power and cable numerous times and also did as well on my 30 minute call with customer support this afternoon.  No resolution so far other than I get to pay for a service call.
Thanks again

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