POOR SERVICE AND BAD THROTTLING

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  • Problem
  • Updated 2 weeks ago
  • Acknowledged
I feel we are being ripped off by having to pay $130.00 a month for the service because of the throttling after 100GB of usage. I could understand cutting you back 50% but down to 250 Kb is somewhat unfair. What about the months you only use 60-80 GB a month? You don't get a refund or credit for that. But hit 100GB and you butt is toast.
What the hell good does it to have unlimited if you don't have the speed to use it?

This is my speed a few minutes ago. And that is better than it had been all day.
I think VIASAT needs to revamp their rules a bit. Today it was worse than dial up. I am tired of this crap.
 
I had switched from Directv to Dish Network and didn't know they put it on my internet. So my wife went starkass crazy with the movies.

When I tried to call Viasat about this issue all the dunk could say was I'm Sorry. I explained this to him and it was like talking to a wall. Also when I was chatting with him, I had to keep asking if he was still there. So I will not waste my time with the chat anymore. 
I can't wait for cable to get here so I can dump this service. I have been a customer for quite a while and it seems to make no difference to Viasat or the employees.
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DAVE W4DRA

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Posted 3 weeks ago

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fmj77

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Why are you complaining? 6.74 Mbps is great for having gone over your priority data.
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abethomas100 thomas

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I can't even get one mbps since they installed it the highest I get is 75 kbps upload and 75 kbps download
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abethomas100 thomas

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They said you done used your 45 gigs so that's why it's that slow I told them it's been that way since they installed it can't watch nothing on it Google comes on but then say error reconnect internet
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Oliver

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My Freedom (new) 150gb is throttled even if I use only 40gb. So you should be happy you can get to 100gb!
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Voyager

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I would kill for 6.7 Mbps. I am lucky to get 0.67 once past the data cap.

If Viasat was a customer focused company, which they are not, they would allow you to switch priority data on and off. Often, you don’t need 18+ Mbps and could live with 2-3 and save your priority data for when you really need it. Instead, it gets used up at the start of the month by everything you do, high priority or not, so that after a few days you have nothing left other than 3-6 AM.

Capital One lets me turn my credit card on and off at will through their app. No reason Viasat can’t do the same with priority data. That would be a huge win for customers without having Viasat have a need to provide any more priority data, just let users choose when to use it. However, that requires a company to actually care about its customer’s experience and Viasat clearly does not.
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ExSatUser

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That actually is a good idea and why the free zone worked so well. But then they went "unlimited" data plans and said why do you need the freeze zone because there is no data limit. The "unlimited" plans are actually a step back for the customer. But then, so was other things they have changed. So it should come as no surprise.
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Will Seemore

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When I had Viasat I rarely got 6.7 Mbps when I was under the cap, it was usually around 1 Mbps. You need to manage your data better, plain and simple. In my area it costs $200 a month for 65 GB for Viasat.
(Edited)
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Voyager

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In 2019, nobody should have to manage their data.
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Phlatulence Phil

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"In 2019, nobody should have to manage their data." 

Nor should anyone face bankruptcy for healthcare
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joan arquette

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I wish when to cenuty link it is best viasat
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Voyager

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Fitting name Phil.
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Billy

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I would love to get 6.74 Mbps, especially when over the soft cap. 

But I generally agree, my experience has been absolute crap lately on VS2. I get generally good speed when under my 100GB soft cap, but when I go over it service has been terrible recently and it didn't use to be like this.

I use to be able to stream HD video during off-peak hours while over the soft cap with Netflix / Amazon Prime, etc, and my internet usually only slowed between 6/7 PM and 10/11PM at night. And even then browsing the internet was decent and low quality videos would load fine.

Now? I'm lucky to steam any HD video at all during the day, and I only get reliable HD late at night around 1  - 2AM.  And peak hours are dial up speeds and sites are barely loading and video is out of the question.

Currently as I type this, at 8PM at night with 147GB used, I am getting 0.23 Mbps on supposedly "Unlimited Gold 50" with 10 days left to reset. It gotten so bad I am looking at other options now because paying nearly $170 a month for this is unreasonable. I could justify it when it worked well during off-peak hours, I can find something else to do for a few hours at night, but now it just not usable for most of the day.
(Edited)
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ExSatUser

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Surprising a Gold 50 sub is that bad on Viasat-2. You definitely are not on magic beam.

I agree that paying north of $150/month for that crappy of speeds is definitely not worth it.
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joan arquette

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I wish I went CenturyLink
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Will Seemore

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I wish we had Century Link here at least wireless through Verizon or AT&T is better than satellite. On the other hand satellite is so bad down the I-95 corridor in Central Virginia circa 1995 DSL would be better.
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Nathan Hart

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Will. Seriously. After all this time you still have nothing better to do with your time then bash Viasat??? I haven’t signed on in around 2 months and just scrolling through the list I see your snarky replies on almost every other one. It’s saddening to see that this is all you have in life to occupy your time. Viasat can’t introduce the new community board soon enough!!!
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Dances with Woofs

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Now you're going to work Voyager up again just when he's calmed down, it's all Viasat's fault  - it's a regular love fest around here. It's a trap!
(Edited)
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ExSatUser

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I have heard Admiral Ackbar say that!
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fmj77

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@Voyager, you shouldn't lose signal that often. I rarely lose signal except in very heavy rain or if there is ice/snow on the Dish. My modem has been connected for 2 straight weeks without any loss of service.
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Voyager

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@fmj77. A week ago, we lost signal for 10-15 minutes 3-4 times every afternoon and evening for 4 or 5 days in a row. We had lines of showers and thundershowers passing through and every storm would knock us off for 10-15 minutes as it passed over. Our dish is aimed quite westward so we generally lose signal 10-15 minutes before the rain starts and then it comes back as the storm moves overhead. It is an indicator that a storm is coming in which is good since we can’t use the internet to check weather radar.
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ExSatUser

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If you are on a beam fringe (like I was), you will get disconnects more frequently. Stinks being on a beam edge!
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johnny c

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This the kind of surprise that is welcomed, but unfortunately nothing you’ll see with Viasat.

A former disgruntled 150G member now on FIOS provided by our rural power company.

I pay for 100 Mbps, so this was surprising
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ExSatUser

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You are correct Voyager. My cousin is on the board here. He said there broadband is the latest "big thing" for cooperatives to implement, and fiber will go to areas of co-op where you get the biggest bang for the buck (industrial parks, housing developments, etc.).

Unfortunately for my area, a depressed, sparsely populated area of Appalachia where money is tight and there isnt a big push for it, he is not optimistic they can do much anytime soon.
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Voyager

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@ExSat Well, run for a board seat and maybe you can help get the service extended farther and faster.
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ExSatUser

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If I cant even convince my cousin to do it, I have no chance at convincing the rest of the board. Lol
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Voyager

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You don’t know until you try. The key person to convince is the CEO/General Manager. They are the one’s who have to do the real work. It is surprising how much federal and state grant money is available if you only apply for it. We will be able to fund about 60% of our system cost through grants and only have to finance about 40%.
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ExSatUser

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That is true. Now if he only had Viasat. As bad as it can be at times, we would have fiber yesterday!
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johnny c

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I’m getting like my students, I ask them how much data they used so far this month, they looked at me and asked how do we check that? What is your normal download speeds, again a puzzled look.

The rest of the world (other than 3rd world countries and Viasat and I guess Hughes customers) aren’t concerned with that info they just use the internet.

When Viasat clamped down on the 150G plan customers it did negatively affect my ability to provide some of my students, many are military, with some interactive training examples etc. when I emailed Viasat, and had used less than 50 percent but couldn’t get 1 Mbps.

They said you can leave or change your plan.

Fortunately FIOS was going to be available, so I stuck it out until the real thing came along, and I lost all respect for Viasat.

Push your local authorities to pursue the government sponsored Broad Band initiative
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ExSatUser

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It is people like you that show residential satellite internet has no real grow potential and the market will contract as time goes on.
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Voyager

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@johnny. You’re 100% correct. In the real world, you don’t have to even think about speeds and data amounts. It is like asking a typical car driver how many BTUs are in a gallon of gas. That is not something a typical user should have to worry about. Viasat is at the same stage of development as was the Model T in the auto world.
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Voyager

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@ExSat I don’t agree that residential satellite has no growth potential. A competitive service would have great growth potential for may rural areas that may never get fiber. However, the service likely will be a LEO system with low latency, high speed and reasonable cost and no data caps. I think such a satellite service would be hugely valuable not only for residential, but for folks like bus companies, RV travelers, OTR truckers, etc.

I agree that Viasat residential has no growth potential.
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johnny c

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The text book, E Books rank various “ broad band” technologies” and provide typical download examples, satellite ranks at the bottom but the typical student doesn’t appreciate how good their ISP is and how bad satellite really is.

I insure that during that class they understand the s significant shortcomings of sat and the inability of it to really be a viable broadband alternative.

Also, we have Core values that we want our students to adopt etc. hopefully some of those values will find there way on how they interact in society including social media.

I found Viasat has fallen extremely short in the area of integrity. False advertising by not delivering the Median values that they promise, up to and no data limits.

The internet isn’t everything, I enjoy many things about country life but I/we need a little bit of the Grid, namely reasonably fast reliable service.

Sat is better than nothing, but not much, that should be Viasat’s new slogan.
(Edited)
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Will Seemore

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The rest of the world (other than 3rd world countries and Viasat and I guess Hughes customers) aren’t concerned with that info they just use the internet.
My aunt lives in a 3rd world country on the beach on the outskirts of a slum and she has high speed hard wired internet, city water and piped in natural gas. 3 things I don't have and I am 8 miles off I-95 in Central Virginia, in between the capitol of the USA and the capitol of the confederacy.

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Voyager

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@Will That is a perfect analogy. Viasat is the “third world” of ISPs.

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