Poor service

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  • Problem
  • Updated 5 years ago
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My service is slow. I am paying way too much to have this slow of service. Exede would rather argue with me than try and fix the issue. I have tried to get out of the contract, even though I was told when I signed up that if I was not satisfied I could get out, but I have to buy out my contract. Can't get out of this soon enough! My service goes in and out, which also kills my phone! Why! Why am I charged the full amount when I loose service and have to call to see whats going on. I am on call for work and have woke up several mornings and found that my phone didn't work. How long has it been out? No clue? My wife works from home using the internet. Most days she has to go elsewhere to get better service. What do you plan to do about this Exede?
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David White

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  • more than frustrated!!!

Posted 5 years ago

  • 1
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Steve Frederick-VS1/Beam314, Champion

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David, send an email to the moderators at exedelistens@viasat.com. Include your account number and a contact phone, they will look into your system and see what is wrong. You should not have these problems, it could be that you have a bad installation, or equipment problems.
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Exede Lindsey

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Hello David, we strive daily to make sure that we provide the best possible service. We certainly understand your frustration with the intermittent connectivity and voice issues. Please feel free to send your account and contact info to exedelistens@viasat.com so we can correct this issue as quick as possible for you. Thank you  

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