Poor customer service

  • 4
  • Problem
  • Updated 3 years ago
  • Acknowledged
Archived and Closed

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For the past two weeks I have been trying to gain access to my email account. I have only been with Exede slightly over a month and now I have a disabled email account because I "violated Google's terms of service". The account was new with perhaps 5 messages and none that violated anything. I have communicated by phone and email, the phone conversation was useless and all the person did was to change my password and I have two unanswered emails despite the fact that I was assured that I would receive an answer "within 24 hours". I can put up with the low data usage, but I can't put up with paying for something I'm not getting at all and being blamed for something I didn't do.
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Steve

  • 12 Posts
  • 2 Reply Likes
  • extremely frustrated

Posted 3 years ago

  • 4
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Bobbie Blackman

  • 392 Posts
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And just what does your internet provider have to do with Google? I never use a provider's e/mail because if you leave it's history. But if you choose to I still don't see what they have in common.
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Barb Enright

  • 3 Posts
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Bobbie, Excede's email service is provided by Google so if Google feels that you have violated their TOS then you will not have access to your Excede email account.
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Bobbie Blackman

  • 392 Posts
  • 304 Reply Likes
aww ok I see, I just stick with yahoo, that way if I change internet I still have my same email.
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Me the customer

  • 41 Posts
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I am wondering if Google is the email that Steve has chosen to use to access his ISP.  I have to agree with Steve........................services that we are paying for are not being rendered!!
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A. Everett Neuman

  • 430 Posts
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Hi Steve,
Have you looked at this help page. You might be able to change your email address?

http://help.exede.net/articles/General/1843

Hope it helps,
Everett
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Exede Kimberly

  • 879 Posts
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Hello Steve, if you can send me your information to exedelistens@viasat.com, I can take a better look into this issue for you to see what can be done. Thanks.

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