I have been working with Exede Support staff and supervisors for 2 months. I have a dish in need of re-alignment. The installer that put up the dish, now refuses to go to apex of roof. I needed to find a new service provider. Every time I call in, and the new support looks at the ticket it feels like I am starting NEW. I have had "supervisors" and even supposedly the corporate office give me information indicating the problem would be resolved and a work order initiated but so far no one from Exede has contacted the service provider with the work order directly as the service provider has told me they need direct authorization!! Frustrating that there isnt the ability to follow through with the same customer support person!