Dish needs realignment

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
  • (Edited)
I have been working with Exede Support staff and supervisors for 2 months.  I have a dish in need of re-alignment.  The installer that put up the dish, now refuses to go to apex of roof.  I needed to find a new service provider.  Every time I call in, and the new support looks at the ticket it feels like I am starting NEW.  I have had "supervisors" and even supposedly the corporate office give me information indicating the problem would be resolved and a work order initiated but so far no one from Exede has contacted the service provider with the work order directly as the service provider has told me they need direct authorization!! Frustrating that there isnt the ability to follow through with the same customer support person!
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Kipp Schrage

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Posted 3 years ago

  • 1
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Brad, Viasat Employee

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Hello Kipp,

Could you send an email to us at exedelistens@viasat.com? This is something we'll need to look into with your account information but due to privacy concerns we'll need to have you email us.
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Kipp Schrage

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Brad, thank you for your initial response.  I tried calling back the customer service number 855-463-9333 and they had no record of your response to my problem.  I also sent back another email yesterday.  I look forward to getting past this issue.