Poor billing practices

  • 1
  • Question
  • Updated 8 months ago
  • Answered
I recently had my service suspended for unable to pay on time.. It was suspended for just short of 3 weeks. I made my past due (1 month) amount payment on the 27th. I was slapped with another bill for the entire monthly amount the very next day (which is my normal billing date) and was told they don't prorate anything. It doesn't make sense. I was suspended from receiving services from March 11th (so they say) until I paid on March 27th. So if I would have been unable to pay for an even longer period, would my account just keep stacking bill after bill until I paid even though I did not have access to services that I'm billed for??? Does Viasat always bill one month in advance??
Mind you, I was suspended not disconnected.
Photo of Andrea Halley

Andrea Halley

  • 0 Posts
  • 0 Reply Likes
  • quite upset and confused.

Posted 8 months ago

  • 1
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3176 Posts
  • 2042 Reply Likes
That is not poor billing practice on Viasat's part, but poor bill payment on your part. Read the contract, if you don't pay for the service, you will be suspended. Don't try to put the blame on Viasat when you are at fault for not paying your bills on time.
Photo of Brad

Brad, Viasat Employee

  • 3518 Posts
  • 1320 Reply Likes
Hi Andrea. 

Your billing will always be in advance for the upcoming month. If the payment is not made in time your account can be suspended but once the billing date hits another bill will be charged. If you need to change your billing date or billing method please call us at 855-463-9333 or go to account.viasat.com