What is the pole sized needed to mount the Exede Dish? Bonus question what size for Dish Network dish, also.
Local place keeps saying they need to order the poles, so frustrating, they are just poles. Going on a month now.
Doing my own post work, running solid copper rg6, grounding, bonding...just need the poles. Figured I could just swing by Home Depot and pick up a couple.
From my searching it seems that the exede post needs to be at least 9 feet long and schedule 40 pipe but haven't found the size (1-1/2" 2", ???)
Thanks!
Posted 3 years ago
Alex, Viasat Corporate Communications
It's 2". The coax you just bought will not be considered usable by the installer.
If you have a VERY long coax run, LMR-400-75 cable is superior to anything the installer shows up with and you could argue it is needed for a long cable run (over 200'), otherwise, let the installer supply the cable.
If you use LMR-400-75, remember to get their connectors as that cable cannot use standard F-75 types.
If you have a VERY long coax run, LMR-400-75 cable is superior to anything the installer shows up with and you could argue it is needed for a long cable run (over 200'), otherwise, let the installer supply the cable.
If you use LMR-400-75, remember to get their connectors as that cable cannot use standard F-75 types.
(Edited)
Thanks Craig,
The local fellas, last time they installed my upgraded dish just used copper clad. No grounding and had issues, to where the cable actually "opened" somewhere, lost continuity.
It'll be a short run of 25 feet or so for the Exede and about 75 for the Dish Network cable.
I'll be using the local dealer to remount and position the dish's but everything else will be me.
2" x 10 foot schedule 40 pipe, got it!
:o)
Scammer.
Alex, Buddy,
Thanks for replying to my first post ever on this site and NOT answering my question.
ViaSat-approved, exactly, what does that mean?
"More specifications", great!, what are they?
Not asking for proprietary info here, just pole sizes. (original question)
Reading my post you would have seen that the reason I'm even signing up and posting here is because it's been so frustrating waiting almost a month for the "installer" to order/get the posts.
As for the "not a DIY job" stuff, you don't know my skill level and having a blanket response like you guys use comes across as demeaning and indifferent.
Alex, Viasat Corporate Communications
James, the reason I didn't give you all the specs is that you have to go through the installer or dealer for this info. We don't allow self-installs. If you're having trouble with the dealer, that's another issue. Shoot us an email at exedelistens@viasat.com and we'll see what we can do.
david, Champion
He didn't ask about a self install, just the pole. I had to put up my pole.
(Edited)
Exactly David!
Just moving the Dish's off the side of the garage and putting them on poles.
:o)
This is all pretty funny. The pole and cabling I'm using were installed many years ago for the big antenna of C Band. Hughes net and EXEDE installers both used the C band cables with the exception of a new ground wire. When they removed the C Band antenna, they bolted a cross bar to the pole to hold the EXEDE and DirecTv - the latter already there. It is a sturdy pole of about 4in sunk in concrete, but it's only head high.
Yeah, head high was one the things the dealer said.
Put 3 feet in the ground and that leaves the dish around 6 foot off the ground.
He said it didn't matter how far off the ground the Dish Network dish was.
Silly rules and requirements.
Put 3 feet in the ground and that leaves the dish around 6 foot off the ground.
He said it didn't matter how far off the ground the Dish Network dish was.
Silly rules and requirements.
david, Champion
Not really. Dish Network is receive only. Exede transmits back to the satellite. You don't want to transmit high frequency radio waves through someone's head or body. It probably wouldn't hurt them at the power level Exede uses but it sure won't do someone any good, either.
Good point!
That's 2" OD (Outside Diameter) for Exede. 1 5/8" OD for dish.
Awesome!
Thanks, El Dorado Networks!!
Diana, Viasat Employee
Hello James, We do not recommend you move the dish yourself. That violates the warranty. Please call a schedule a technician to move it. There is more involved such as repointing and peaking the dish.
Hi Diana,
Not moving the dish, just getting the poles set with concrete and giving the concrete time to set before having the tech move the dish.
Update.
Don't know why Exede is so cloak and dagger about poles saying things "Exede Approved Pole" without emphasizing difference between an ' approved ' pole and a schedule 40 galvanized pipe.
I would of had to order a 2" x 10' galvanized pipe anyway, from Home Depot, seems that size isn't very popular to keep in stock, so decided to wait out the 'authorized dealer' to get an 'authorized pole'.
Turns there is a vast difference in poles. If someone else is finding this thread I would recommend getting the Exede pole.
The Exede pole is thinner lighter than schedule 40 pipe and is a hexagon except for the top mounting area, which is round.
See pics
Don't know why Exede is so cloak and dagger about poles saying things "Exede Approved Pole" without emphasizing difference between an ' approved ' pole and a schedule 40 galvanized pipe.
I would of had to order a 2" x 10' galvanized pipe anyway, from Home Depot, seems that size isn't very popular to keep in stock, so decided to wait out the 'authorized dealer' to get an 'authorized pole'.
Turns there is a vast difference in poles. If someone else is finding this thread I would recommend getting the Exede pole.
The Exede pole is thinner lighter than schedule 40 pipe and is a hexagon except for the top mounting area, which is round.
See pics
GabeU, Champion
Because, as they stated above, moving the dish voids your warranty. They don't want people taking things into their own hands when it comes to their equipment. This is why they won't tell you what you need.
Unfortunately, even though you may have gotten your hands on an "Exede Approved Pole", your warranty will still be void if you perform the work yourself.
Unfortunately, even though you may have gotten your hands on an "Exede Approved Pole", your warranty will still be void if you perform the work yourself.
I'm not moving anything.
Just wanted the poles so I can get them set in concrete before having the local dealer move the dishes for me.
Just wanted the poles so I can get them set in concrete before having the local dealer move the dishes for me.
GabeU, Champion
Ah. Good thinking.
Scammer
The pole must be 9 gauge, 2" outside diameter. These poles are not as easy to find as the galvanized poles commonly used for DishNet and DTV. They can cost anywhere form $25 to $50. I recently purchased 10 for $270 (shipping included) which is as cheap as I have found them. The pole must be at least 36" in the ground (deeper if frost line requires it) and at least 5 ft above the ground. This means the pole must be 8 - 10 feet long. Longer than 10 feet could cause too much "sway" of pole. At least 15 lbs of concrete must be used. Cable from the pole must be either "flooded" burial cable or conduit must be used. The trench must be 6 inches deep and conduit sweeps must be utilized where the cable enters the ground. All cable must be Exede approved. There is a list of approved cables available but in general the center conductor must be solid copper.
If an installer allows the customer to do any of the installation, the installer will be held responsible if anything is not to specifications.
If an installer allows the customer to do any of the installation, the installer will be held responsible if anything is not to specifications.
Thanks!
My previous post should have said "150 lbs of concrete." Sorry 'bout that.
No worries.
Going to be using 2 bags of QuickCrete (160'ish pounds) per pole.
Don't forget to put some kind of ant-spin device on the bottom of pole.
Thanks.
Going to drill a few holes and run some 6" bolts through.
1-5/8" pole for Dish Network is a thin fence post, thinking of using 1-1/2" schedule 40 pipe as well for the Dish, uh, Dish.
James, Tell us more about the pole in your picture. Where did you get it? Why do you believe it is an approved Exede pole? The pole in your picture does not look like it is 9 gauge.
Not sure the gauge, definitely not schedule 40 pipe.
Said hexagon shape keeps pole from wanting to turn.
I got it from the local Exede /Dish Network guy, in town. Zip is 64772 if you want to look them up.
He pulled it out his truck for me. $75 for both poles.
Said hexagon shape keeps pole from wanting to turn.
I got it from the local Exede /Dish Network guy, in town. Zip is 64772 if you want to look them up.
He pulled it out his truck for me. $75 for both poles.
I seriously doubt it meets Exede specs. You should double check and maybe see if you can get your money back. I think 9 gauge is about 4 mm thick.
Trench 6in deep? Haha. Mine is laying on the ground!
I would call Exede and complain. They should make someone come back and finish their job. Techs are not allowed to leave it like that even if you agree to it.
Don't about that 4mm stuff but looks be solid 1/16" thick.
should be about 3/16"
They are the new Exede approved poles from Perfect 10.
The hexagon shape probably compensates for the thinner gauge?
This pole is not on the latest "Exede Approved Mateials List." (Oct. 2016) I called Installer Support and they advised me that no other poles have been added to the list. If anyone finds any "authoritative" information otherwise, please let us know. It looks like a cool pole but I would consider it non-spec until someone proves otherwise. It looks like 14 gauge.
Call Perfect 10. They are an official Exede distributor and they do most if not all of the Exede fulfillment installations. That's the pole they sell and install.
Call Perfect 10. They are an official Exede distributor and they do most if not all of the Exede fulfillment installations. That's the pole they sell and use for Exede installs.
My distributor (also an official Exede distributor) has tried to sell me unapproved materials also. Until Exede/ViaSat says it's approved, it's not approved. Perfect 10 don't make the rules. They just sell stuff.
(Edited)
I acknowledge that Exede may have approved the pole and not added it to their official "Approved" list. I also know that often the Tech support people are not always up-to-date on this kind of thing. But, until it shows up on the approved materials list I wouldn't take a chance on being QC'd and getting a charge-back. I see Perfect 10 is selling these in 3-packs for $88 plus shipping. I am getting a better (9 gauge) pole much cheaper.
It the same pole that DIRECTV use just get that pole install the pole put the dish on it point it and your done I have moved alot of dish it not that hard there even Adapters for mounting Exede dish onto a Hughesnet pole....
(Edited)
It may be easy and it may even work . . . but if it is not done to Exede's specifications the installer could (and should) lose his certification and the customer could void his warranty. Poles used for DTV do not meet the specs.
What is this warranty you keep speaking of?
My lawn mower recommends using genuine Koehler 10w30 oil but I like using O'Reilly's full synthetic 10w30 oil.
Just like 10w30 oil is a 10w30 oil, a 2"×9' pole is a 2"x9' pole.
My lawn mower recommends using genuine Koehler 10w30 oil but I like using O'Reilly's full synthetic 10w30 oil.
Just like 10w30 oil is a 10w30 oil, a 2"×9' pole is a 2"x9' pole.
a 2"×9' pole is a 2"x9' pole.Then use a 2"×9' PVC pole. Cheaper, and easier to cut :)
Christine Conrad, Champion
Not that simple James. What material is the pole made of? What is the thickness of the pole material?
I have been trying to address what meets specs. What meets specs and what may work are two different topics. You can mount it to a wooden pallet (which I have seen done) and throw it out in the yard and it will work .. . for a day or two.
(Edited)
You can mount it to a wooden pallet (which I have seen done) and throw it out in the yard and it will work .. . for a day or two.Good idea! I was wondering what to do with those pallets piling up behind our shop :)
El Dorado Networks, good point. In the context of this post I should been more specific.
A 2"×9' metal post to hold an Exede Dish 5' off the ground, is a, 2"×9' metal post to hold an Exede Dish 5' off the ground.
Christine Conrad, did you just ask the thickness of my pole, in a public forum?
A 2"×9' metal post to hold an Exede Dish 5' off the ground, is a, 2"×9' metal post to hold an Exede Dish 5' off the ground.
Christine Conrad, did you just ask the thickness of my pole, in a public forum?
"Waiter, check please..."
Hey Jim, we don't pay that much for the 3 pack and where are you getting better poles than that cheaper? Oh, and Perfect 10 not only sells the stuff they also do the fulfillment. Do you know what that means?
(Edited)
I buy 10 at a time for $275 and that includes shipping. They are 8 ft, 9 gauge. If you want the company name I will dig it up and get it to you. I know what fulfillment is and I know of fulfillment companies who do not always follow specs. I did some fulfillment work for a company for a while. We were told to ground whenever you can but don't lose a sale over not being able to properly ground. I like the pole but I won't use it until Exede puts in on their approved list. I was hoping someone from Exede would jump into this discussion.
(Edited)
Some creep must have hacked Gibson Smith's Get Satisfaction account.
For those of you who don't know what this is (hard to believe but true), this is what an "Advance Fee" Scam Email looks like. The perp promises millions but wants you to send them some money first.
For those of you who don't know what this is (hard to believe but true), this is what an "Advance Fee" Scam Email looks like. The perp promises millions but wants you to send them some money first.
Jim, yes please let me know who you get those poles from at that price. Thanks.
U.S. Wholesale Pipe and Tube. Marina Mandic, 800-708-8823, Ext. 212
GabeU, Champion
Wow. It's bad enough to get emails of those scams, but now people are hacking GetSat accounts and plastering them in threads? Eek.
Thanks Jim. We'll give them a call.
Steve Frederick-VS1/Beam314, Champion
@GabeU, GetSat accounts don't need to be hacked to post stuff like that. Anyone with access to the internet and an email address can sign up for an account on Get Satisfaction. There is no requirement to be an Exede or Wildblue subscriber.
GabeU, Champion
I understand that. I thought, due to a preceding comment, that gibson smith had been a long time poster and had his account hacked.
I'm well aware of the ease with which GetSat can be used for such.
I'm well aware of the ease with which GetSat can be used for such.
That was my mis-direct :)
Some creep must have hacked Gibson Smith's Get Satisfaction account.
GabeU, Champion
I actually looked at his account and saw some posts, but what I didn't do is look at his inception date, which I normally do, especially when I see something odd with a post. That's my fault.
But, with that said, I'm sure that isn't the first, nor the last, of these types of posts. It's the first one I've ever seen on a board like this, as it's usually relegated to email, but I'm sure it's only the beginning. Nigeria seems to be the most often mentioned in this type of scam, at least in my experience.
Hopefully people are well read enough to know exactly what things like that are, and won't assume that they are legit because they are on a board that's trusted.
But, with that said, I'm sure that isn't the first, nor the last, of these types of posts. It's the first one I've ever seen on a board like this, as it's usually relegated to email, but I'm sure it's only the beginning. Nigeria seems to be the most often mentioned in this type of scam, at least in my experience.
Hopefully people are well read enough to know exactly what things like that are, and won't assume that they are legit because they are on a board that's trusted.
Yes, it's odd any scammer would post an advance-fee fraud attempt on any Forum where it's sure to be flagged by anyone who knows about these scams.
Scammers prefer Email because it's a lot less work to send 10,000 Emails, knowing they'll get to at least one, clueless nim-null, reading and responding.
Scammers prefer Email because it's a lot less work to send 10,000 Emails, knowing they'll get to at least one, clueless nim-null, reading and responding.
Bunch of weirdos, The guy asked for "Size" ... A pole is a pole. I can
drive a 20.00" dia. pole more than 200' in the ground, and you people
act like it is impressive to drop a 2.00" dia. pole a couple feet.
Sure, leave it to those professionals to go a couple feet. Answer his
question without treating him like he has no ability above what you
perceive. That just tells me your ability level, not his.
GabeU, Champion
Congratulations on digging up a three year old thread on which to post your pointless diatribe.
(Edited)
And you monitor a three year old thread? Look in the mirror. Do you see me?
You popped a three year old thread to the top of the queue. You have only yourself to blame for that!
Why would I know the queue? I googled the pole size for Dish Network, and all I witnessed was a bunch of posters acting like the guy who requested the size acted like he didn't have the ability to mount a straw in a soda cup. All he wanted was the OD on the mount,
I don't get anti the head high dish mounting thing, there are plenty of old Hughesnet dishes that are head high here. In fact there are two sitting with the tria still on them in the grass right next to parking spaces at the local country store. I am sure if they were frying people's brains they would not have put them there.
As for pole mounting it isn't rocket science and doesn't require an advanced mechanical engineering degree like many claim. Some of the advice given here by those that would not know axle grease from elbow grease is pretty laughable.
As for pole mounting it isn't rocket science and doesn't require an advanced mechanical engineering degree like many claim. Some of the advice given here by those that would not know axle grease from elbow grease is pretty laughable.
(Edited)
GabeU, Champion
No one has claimed that someone needs a mechanical engineering degree to mount a pole, nor a dish to that pole. What is claimed, however, is that it needs to be performed by an authorized installer.
The problem isn't what someone can or can't do, the problem is who needs to do it. People may not like it, but that's the reality.
The problem isn't what someone can or can't do, the problem is who needs to do it. People may not like it, but that's the reality.
It just rubs me the wrong way when I hear about all the supposed standards Viasat has for installs considering the band of knuckleheads that showed up when I had service calls just trying to get service that was reliable enough to meet my minimal needs. If they have standards for installs and service calls they obviously are not vetting their 3rd party contractors very well.
Like anything, there are good installers and bad installers, just like mechanics, customer service reps. Etc.
Some of the good ones were involved in this conversation 3 years ago. I miss their insight from the old forum and they were advising of the standards above as well as the use of materials from the approved material list - all found in the Viasat Field Support eGuide.
(Edited)
I understand there are good installers and bad installers. I think all mine were bad for one reason or another. The techs that came either lacked a good selection of tools, knowledge, or started to get impatient when my issues weren't a quick fix. One guy who appeared well equipped and knowledgeable complained that he was going to have to skip the gym on the way home because my service call was taking too long, them went on about how he used that to relieve stress, blah,blah,blah.
Fortunately after that clown's visit I gave cell wireless internet another try and it finally worked good enough to move on from Viasat. I had tried cell wireless twice before in prior years and it wasn't usable. A lot of people here claim it is all about the install, but common sense tells me some areas either receive a poor cell signal or are extremely over sold and congested. Are you telling me over a half dozen years and a half dozen techs no one knew how to dial in my dish so it would work as good as DSL?
Fortunately after that clown's visit I gave cell wireless internet another try and it finally worked good enough to move on from Viasat. I had tried cell wireless twice before in prior years and it wasn't usable. A lot of people here claim it is all about the install, but common sense tells me some areas either receive a poor cell signal or are extremely over sold and congested. Are you telling me over a half dozen years and a half dozen techs no one knew how to dial in my dish so it would work as good as DSL?
You answered the question yourself ;)
I've had two installers out - 1 good and 1 very bad. I call the good one directly now rather than wasting my time on installer roulette through my customer support number. The good one never made excuses or seemed disinterested over the course of the 3 hours he was here last time - the very bad one had an excuse for everything , cut corners and was anxious to leave.
But yeah, up until about the time you left, beam 329 was notorious for being oversold and only started to improve noticeably with the policy changes for me on a Liberty plan.
I think all mine were bad for one reason or another. The techs that came either lacked a good selection of tools, knowledge, or started to get impatient when my issues weren't a quick fix. One guy who appeared well equipped and knowledgeable complained that he was going to have to skip the gym on the way home because my service call was taking too long, them went on about how he used that to relieve stress, blah,blah,blah.Search for the standards - it's a fairly comprehensive document at 20 pages - only you can determine how thorough they were by knowing what should have occurred.
I've had two installers out - 1 good and 1 very bad. I call the good one directly now rather than wasting my time on installer roulette through my customer support number. The good one never made excuses or seemed disinterested over the course of the 3 hours he was here last time - the very bad one had an excuse for everything , cut corners and was anxious to leave.
But yeah, up until about the time you left, beam 329 was notorious for being oversold and only started to improve noticeably with the policy changes for me on a Liberty plan.
(Edited)
From what I gather Viasat only pays a flat fee to the techs for service calls so 15 minutes pays the same as 3 hours. Also from what I heard the area some of them cover is pretty big out in the sticks.
In my case I pay my installer directly - to avoid the consequence of installer roulette through the fulfillment channel. My last visit cost me $250 - I paid it willingly knowing I was getting the full monty ;)
(Edited)
Is that through a dealer that you pay an installer directly?
Yes. The only time I ever had a problem was going through my customer support number to schedule when they spun the big wheel. That's why Bob Lexus suggests asking the dealer whether they have their own installers - accountability to somebody local.
(Edited)
Not sure how many "local" dealers are around in about. I know Hughesnet has a "local" dealer that covers all of eastern Ohio. That's a lot of area with a dense population compared to say western South Dakota.
xode0000, Champion