Unhappy with service

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  • Problem
  • Updated 4 years ago
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  • (Edited)

This conversation has been merged. Please reference the main conversation: Not happy with service

I get about six days of service a month. This is horrible. When is my contract up so I can join the real world again.
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Scott Browm

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Posted 4 years ago

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Photo of Jim


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Scott, Please share why you chose satellite internet if you had other options.
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Scott Browm

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I was in a hurry during a move and assumed bundling it w direct tv would be good. I failed to do proper research and the data restriction is a joke. I blame myself though
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Steve Frederick-VS1/Beam314, Champion

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Scott, what other internet options are available to you? For me, I have only two choices, Exede or HughesNet, I have chosen the better of the two.
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Scott - You probably signed a 2-year contract.  You should be able to terminate the contract at the end of this billing period, but you will have to pay an early termination fee.
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Exede Lindsey

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Hello Scott,
We don’t want to lose you as a valued customer; I can certainly understand your frustration in regards to your your data usage. I would be more than happy to take a look at your account and see if we can locate what is using your data so quickly. Please keep in mind that storage, video, and updates can use your data consumption rapidly if not watched carefully Please send your account and contact information toexedelistens@viasat.com. Thank you  

Here are a few data hogs to look out for:

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