Please Read--Scam

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  • Problem
  • Updated 5 years ago
  • Acknowledged
First this is NOT about Exede it's about smart phones and ipads. Know some of you use routers and can use cell phones,etc SO--SMART PHONES

WARNING to Smartphone users: The Better Business Bureau ( BBB) has just issued a warning to say that scammers are increasingly targeting smartphones with malware scams. 

Watch out for a con that uses malware to lock phones and asks the owner to pay to fix it. Currently, this particular scam seems limited to iPhones and iPad users on Safari, but all smartphones users can be targeted. 

Here’s how the scam works: Let’s say you are using the Internet on your smartphone and suddenly the browser freezes. A pop up appears saying: “Warning IOS — Crash Report. Due to a third party application your phone IOS crashed.” The pop up instructs you to call a “tech supper” number immediately to fix this issue. 

If you call, their “tech support” staff will offer to fix your phone for a fee. Victims report that scammers charge about $ 60. This type of malware is known as ransomware. These viruses freeze the device and prompt the victim to pay to unlock it. 

The National Cyber Security Alliance says that all devices connected to the Internet need protection from viruses and malware with a comprehensive anti-virus program installed on each device. Also, keep your devices up-to-date. Download upgrades as soon as they are available. You should receive a notification on your device. You should also secure your phone and other devices with a password. Don’t download a new app without reviewing privacy policies. 
Photo of HMC1940


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Posted 5 years ago

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Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

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Helen, thanks for the heads up. I have McAfee anti virus on all my computers and my smart phone. It is truly a shame that these scammers are always trying to take advantage of people with thes senseless schemes.
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Diana, Viasat Employee

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Hi HMC1940.  Thank you so much for sharing this information about the malware scam on Smartphones! It opened my eyes and is helpful for our members!