Please Help Me!!! My Speeds Are Still Slow!!! Since After 9am This Morning... ;-;

  • 1
  • Problem
  • Updated 8 months ago
  • Acknowledged
OH SOMEONE PLEASE HELP ME!!! ;-; IMMA IN NEED OF TO GET MY SLOW SPEEDS BACK TO NORMAL!!! PLEASE!!! SOMEONE HELP ME!!! ;-; ive posted about this... but sadly... ive tried EVERYTHING!!! i called customer service rep... they said that... if it continues then theyd have to call for a service call... ;-; my speeds are so slow!!! ;-; OH PLEASE SOMEONE HELP ME!!! IVE BEEN UP SINCE YESTURDAY MORNING BY DOING THIS!!! AND IMMA TIRED!!! BUT I WONT GO TO BED UNTIL I KNOW MY SPEEDS WILL BE AOK!!! OR SOMETHING!!! ;-; OH PLEASE!!! SOMEONE COMMENT DOWN!!! OH PLEASE!!! ;-;

and to be honest... i really dont think... ill be able to get help on this sadly ;-;
Photo of Deku

Deku, Champion

  • 824 Posts
  • 451 Reply Likes
  • losing faith on getting help... ;-;

Posted 8 months ago

  • 1
Photo of Matt B

Matt B, Viasat Employee

  • 782 Posts
  • 393 Reply Likes
Deku, 

You've been around enough to know that we need an email to investigate! I would have already looked into your account, but I don't have it.

Send us an email at ViasatListens@viasat.com with your account number, or phone number attached to the account.  
Photo of Jim16

Jim16

  • 2116 Posts
  • 1849 Reply Likes
DEKU!  Calm down.  Get some sleep.  Send that email.  You have had good service until now so something has gone out of wack and should be easy to fix.  Are your Modem numbers still good?  http://192.168.100.1/?page=modemStatus
Photo of Stephen Rice

Stephen Rice, Champion

  • 2132 Posts
  • 1054 Reply Likes
Yep.  Send that email so Matt can fix it and you can brag about him taking care of the problem.  :)
Photo of J&J

J&J

  • 1683 Posts
  • 1000 Reply Likes
 
 
 
Brag?  She's the most sincere, happy subscriber Viasat has.  Haven't you seen her past post of joy, thanking Viasat for her better than "just decent" service?  If her problem is resolved by Matt B then I fully expect Deku will be back, as her usual self, if not for any other reason but to remind people that when Viasat says "send us an email" about your problem they mean to do something about it.

If Deku doesn't come back to tell us they fixed her problem, I will be totally amazed.
 
Matt B, Employee,  I guess you know you're in the spotlight here.  "Hero" or "Villain" .....  what will she say?  I can hardly wait, but yea, we all know it's coming.  :o)  Good Luck, the entire Corporate reputation is riding on this one.  Hey, it is her very first complaint mixed with a plea for help.

Pssst...  Matt B... tell her that wrapping the TRIA in aluminum foil to keep it warm isn't helping matters.
 
Photo of Michael McDowell

Michael McDowell

  • 448 Posts
  • 170 Reply Likes
It seems strange that she had been posting the last few days how good her speeds were and then, all of a sudden, they went into the CRAPPER!  Makes me think someone in the "backroom" (the gateway infrastructure) has been playing around!
Photo of J&J

J&J

  • 1683 Posts
  • 1000 Reply Likes
 
Hmmm... a scandal?  Someone trying to take away Deku's smile?  I think that would be one of those "You'll burn in hell" things one would want to avoid.
 
Photo of Bradley

Bradley

  • 1083 Posts
  • 351 Reply Likes
It is possible that gateway work has been responsible for some slowdowns all around. Not sure how all of it connects together, but ViaSat has been working on new ground infrastructure. Probably like changing a tire while driving down the road. I’d be curious to see if pings are higher too when speeds are slow. Might be indicative of a reroute.
Photo of Grumpyoldman

Grumpyoldman

  • 234 Posts
  • 88 Reply Likes
unfortunately internet speed is like the weather. Hang around a little while and it will change.
Photo of Jim16

Jim16

  • 2116 Posts
  • 1849 Reply Likes
We have seen things happen on a large scale before in the past several years.  I remember when a ton of people were having to reboot their modems a lot, including me, and I never have to do that.
Bradley probably has the best guess.  I have had to reboot my modem a couple of times in the last few days. As we are fond of saying, "it is rocket science".  ( Hopefully DEKU is sound asleep now and will wake up to normal internet speeds today)
(Edited)
Photo of Stephen Rice

Stephen Rice, Champion

  • 2132 Posts
  • 1054 Reply Likes
Now that you mention it, I think I had to reboot my modem last week too.
Photo of Dan White

Dan White

  • 86 Posts
  • 31 Reply Likes
yeah same thing here, 2 reboots last week on beam 306
Photo of Jim16

Jim16

  • 2116 Posts
  • 1849 Reply Likes
DEKU, WHERE ARE YOU?
Photo of J&J

J&J

  • 1683 Posts
  • 1000 Reply Likes
Hey,,,,   YOU told her to go get some sleep.  Well, it looks like she did just that.
She'll be back... as long as her internet problem hasn't gotten so bad she can't get back.  :o(
Photo of James Irvin

James Irvin

  • 68 Posts
  • 16 Reply Likes
I also have been rebooting recently.
Photo of Jim16

Jim16

  • 2116 Posts
  • 1849 Reply Likes
The plot thickens!
Photo of Stephen Rice

Stephen Rice, Champion

  • 2132 Posts
  • 1054 Reply Likes
Rumor has it that the FBI has been getting involved with some of these Viasat issues.  Lets hope the FBI didn't find any dirt on Deku.
Photo of Jim16

Jim16

  • 2116 Posts
  • 1849 Reply Likes
Something is definitely going on. Re-jiggering things for the new satellite?

Photo of Bradley

Bradley

  • 1083 Posts
  • 351 Reply Likes
Seems like several of the people posting below average speeds now were also posting some above average speeds a week or so ago. Most likely related. Mine have stayed relatively constant during this time.
Photo of Deku

Deku, Champion

  • 824 Posts
  • 451 Reply Likes
WIPPY-HIPPY-DO :D for you bradley my speeds are HORRIBLE!!! cause of this fricking rain and FRICKING snow ;-; BUT!!! i hope it clears up soon :3 but sadly... there is a blizzard warning for my area like literually... tommorrow ;-; BUT!!! after the rain and snow and blizzard tommorrow :3 i will UPDATE!!! my speeds DURING the peek hours :3 SO STAY TUNED FOR THAT!!! :3
Photo of Stephen Rice

Stephen Rice, Champion

  • 2132 Posts
  • 1054 Reply Likes
Yep. Speeds are going to crawl if you are in the middle of a blizzard. That's what happens when everyone stays hone from work and school.
Photo of Deku

Deku, Champion

  • 824 Posts
  • 451 Reply Likes
yeah ikr??? -_- i just wished theyd go to work and school already... so i can have my fricking speeds back during the peak hours again also -_-
Photo of Billy Hodges

Billy Hodges

  • 133 Posts
  • 34 Reply Likes
First month on silver 25 unlimited plan and last night went over the 150 gb and it's been crawling ever since. Am in Central Virginia on beam 329
Photo of Brandon Fisher

Brandon Fisher

  • 74 Posts
  • 16 Reply Likes
Deku i feel your pain i really do i have had less than 56k speeds since friday now at all times of the day. And me and my wife are having ESO and anime Withdrawals. I always make the joke that when the speeds are slow its because the states kids are home watching there porn and youtube. And to blame them for the slow speeds. And my son who watches youtube kids alot on his table has to be going nuts because he watched a sesami street dvd last night that i know he hates. Oh and try explaining congestion to a 5 year old not fun, not fun at all.