Please give us more data

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  • Updated 2 years ago
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In my area we are very unhappy with interent service providers giving us such small amounts of data. Granted since being here in August of 2016, we have had no choice but to have satellite data. Unfortunately, we have been plagued with considerably small amounts of data that a family of four could consume in less than a week. For $100 we now have gotten 50GB and the 25 mbps boost. This is the best service offered but as a family of net users, this can easily be utilized by one person alone in about a week. The throttled speeds are ridiculous. Barely 1 mbps and although we get a discount for Direct TV, if I hook up the direct TV my internet would be useless. Can you offer something that is realistic for the 21st century? This is like being on 56k modems on AOL back in the early 90s, for 4x the price.. I feel like I'm being doled out goods like a refugee in a war torn country.. Ridiculous for being less than 50 miles from silicon valley.
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David Burgo

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  • burned and used

Posted 2 years ago

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Billy Hearnsberger

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I just upgraded from a plan that gave me 10 GB for about $64.00 a month..I'm tickled to see prices coming down..It is frustrating but since there is competition and the competition is even higher in cost I'm thinking Exede is doing the best they can in regards to cost per GB.  I think there is certainly room for improvement on the customer service end though..For example, I'm finding much data is wasted in about a thousand different ways that those with ordinary computer knowledge and skills are not aware of and do not know how to remedy..Training could be given to customer service reps who could go through a checklist of known data use problems and do some real trouble shooting instead of just the general topics they discuss..For example Windows updates consume at least a significant amount of data  I believe that could be managed in such a way as to minimize impact on data usage..Also I've found that often I have programs running that I did not know were running and I have no idea how to remedy that... 
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Elaine

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Exactly... I couldn't wait for the Freedom Plan to come to us.. Yes it is more data and cheaper.. but useless if you can't use it.. I have dial up speeds..


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Elaine

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Here is another test from another sight... The first one is the one they told me to go to This is a different one.. They said all my equipment was up to date and I didn't need to do anything..... They keep blaming it on congestion... I mean come on ALL THE TIME... REALLY.......ALL THE FRIGGIN TIME!!!!!!
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Steve Frederick-VS1/Beam314, Champion

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Elaine, I would be interested in knowing just what kind of "dial up" ISP that you had that had speeds in excess of 6.46 Mbps. The best dial up speeds were 52 Kbps.

With a download speed of 6.46 Mbps, you can do just about anything you wish, including watching Netflix with no buffering. That is unless you are sharing your home network with several other users.

Also, the second speed test you have posted looks like it is not one for your Exede service, as the Latency of 60 ms is physically impossible with a satellite ISP, which has at least 600 ms latency.
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J&J

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Ridiculous for being less than 50 miles from silicon valley.
Would that be North,South, East or West of San Jose?   I am in mountains outside San Jose and there are other wireless providers around here, such as Etheric Networks which has extensive coverage in this area, also Cruzio if you live in the area of the Santa Cruz mountains (or have a view of Loma Prieta).  Cruzio has a grossly over-built system with Gigabit speeds (even wireless) with no data caps. Etheric has regular speeds and very generous data caps.
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Diana, Viasat Employee

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Hello Elaine,  Your download speed of 6.46 is better than many get with DSL service.  Please send your account and contact information and we will be happy to investigate why you are not able to use the internet service. Email us at exedelistens@viasat.com.
(Edited)
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J&J

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@ Exede Diana, Employee,

You have DSL???    Say it ain't so.  You should subscribe to exede and enjoy super-fast satellite Internet.
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Elaine

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Oh Please Craig... I don't know where your at.. I've never had super fast speeds even when I changed over it was slow.. now its just ridiculous.. 
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Alex, Viasat Corporate Communications

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David, we're working on it! We have a brand new satellite almost on the launch pad right now, which will give us a lot more capacity to offer more data for all. It's a satellite, though, so it's got to be launched into space and into its orbital slot 23,000 miles up, so it takes time. In the meantime, see what you can do to reduce the data you consume with video. Just changing your Netflix settings from 'auto' or 'High' quality to 'medium' can make a huge difference. See more tips on our page here.
(Edited)
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Elaine

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I've already sent my info to you... and you gave all kinds of reasons... none of which were mine except maybe the congestion... but come on ALL THE TIME !!!    That is just ridiculous. I have more data .. 150GB.. but I can't use it.. everything usually times out.. because it is sooooo slow.
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Elaine

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... and I can't give you my account # because that times out.... 
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James Harman

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Hi David,

I just switched to DirecTV with AT&T and using the DirectTV app you can have data free streaming.