Playon Cloud Support answers

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Here are answers to a couple of questions I posed to Playon Cloud support.

Sep 19, 17:28 EDT

Is there any way to upload video files to my Cloud storage? After all, I am paying to use 50GB of storage each month!

PlayOn Support (Russ) (Support Center)

Sep 23, 22:26 EDT

HI Michael,

Unfortunately, we do not yet have the means to copy recordings up to your cloud storage.  This is being actively worked on by our developers, but we do not currently have an estimated time frame for when that will be ready for production.

Please let us know if we can be of any further assistance.

Best regards,

Russ
PlayOn Support
www.playon.tv

 Oct 7, 19:40 EDT

How can I schedule my downloads for a later time to take advantage of unmetered download time at my satellite internet ISP (Viasat)?

PlayOn Support (Russ) (Support Center)

Oct 15, 10:32 EDT

Hi Michael,

We're happy to help!  There isn't yet a scheduling feature available in PlayOn Cloud...that said, the recordings themselves are made in the cloud so your data isn't used for the creation of the recordings.  You only need to be aware of when you download the recordings from the cloud to your device.

While it's not currently possible to schedule when downloads to your device occur, that is a feature we're working on.

Please let us know if you have any further questions.

Best regards,

Russ
PlayOn Support
www.playon.tv

 


Photo of Michael McDowell

Michael McDowell

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Posted 4 weeks ago

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Photo of Brad

Brad, Viasat Employee

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Thanks Michael!

I know a lot of our users use it and probably had the same questions as you did about the service
Photo of VeteranSatUser

VeteranSatUser, Champion

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I dont understand the first question. Why would you want to upload videos to the cloud???


As far as scheduling downloads, that is not entirely correct. PlayOn now has a beta feature on my app which supports a download zone.

(Edited)
Photo of Michael McDowell

Michael McDowell

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Why would you want to UPLOAD videos to the cloud?  Why not?   We are paying for a certain amount of Cloud storage,  we SHOULD be able to upload video files (or ANYTHING else, for that matter) to that storage.

As for the off-peak auto-download, I was just looking for some clarification of the process.  Evidently, it isn't quite ready for primetime!    I haven't tried to use it so I can't say.
Photo of VeteranSatUser

VeteranSatUser, Champion

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Well it is on my app to try, so it must be some to try at least.

As for the cloud, I was referring to recording on the PlayOn cloud. It is much more efficienct.
(Edited)